LATEST TRENDS IN TECHNOLOGY MANAGEMENT

PREPARED BY

“MOKSHA” GROUP

TECHNOLOGYTECHNOLOGY TECHNOLOGYTECHNOLOGY

process by which humans modify nature to process by which humans modify nature to meet their needs and wantsmeet their needs and wants

relationship of society with its crafts and relationship of society with its crafts and tools, and to extent to which society can tools, and to extent to which society can

control its environmentcontrol its environment

collection of techniquescollection of techniques

application of science, maths and artsapplication of science, maths and arts

MANAGEMENT Art of getting people together to accomplish desired goals.

Management comprises Planning Organizing Staffing Directing controlling

Manages deployment and manipulation of human resources, financial resources, technological resources and natural resources

Management of Technology

An integrated application of engineering, science and management capabilities.

Process of MOT includes Identification of technologies, Selecting , Procurement, Assimilation, Exploitation of technologies for

production of goods and services.

LATEST TECHNOLOGY CHANGES IN TRANSPORTATION SECTOR

DMRC

Constructional difficulties

Delhi, a crowded city, it was not easy to built tracks overhead in all the place of the

metropolice; specially in areas like Chandni Chowk, Chawari Bazar etc.

So we had to built underground as well as overhead tracks.

Very difficult to drill tunnels in areas like Chawari Bazar where underground water level is very high.

Difficult to transport the raw material to the construction site.

Operational difficulties

Initially, DMRC found it difficult to muster enough passengers because of its higher fare

than usual mode of transport

Later on, people started realizing the convenience and comforts provided by

DMRC.

At present, DMRC earns more than metros in other cities of the world.

Some metro stations, being far away, were difficult to reach.

DMRC started feeder buses in collaboration with DTC

It helped in bringing passengers more easily to the stations.

Comparison of DMRC with Indian Railways

Better, safer, cleaner and faster mode of transportation.

At station, security level is very high.

Fully air-conditioned

Parking at stations attracts more passengers and in turn more revenue but the same is not possible with the Indian Railways.

DMRC allows advertisements and therefore it finds an easy way to increase its revenue.

TECHNOLOGY MANAGEMENT IN IT

SECTOR

3G TECHNOLOGY

3G TECHNOLOGY

wireless technology representing a shift from voice-centric services to multimedia

oriented like

video conferencing,

voice,

data transfer,

fax service with high speed communication and broad bandwidth.

Difficulties in implementation of 3G-

tech

Expensive input fees for 3G service license, cause of delay in auction

Numerous differences in licensing terms

Expense of 3G phones like i-phones or smart phones.

Lack of buy-in by 2G mobile users for the new 3G wireless

Lack of coverage, because it is still a new service

High price of 3G mobile services Current lack of user need for 3G voice

and data services in a hand held device

TECHNOLOGY MANAGEMENT IN BANKING SECTOR

E-BANKING or INTERNET BANKING

E-BANKING

In internet banking or e-banking, any inquiry or transaction whether it is

to withdraw cash to deposit a cheque or a request of statement of

accounts is processed online without any reference to

the branch (anywhere banking) at any time.

Becoming a “need to have” than “nice to have”

service

Benefits

Improve customer access Facilitate the offering of more services Increase customer loyalty Attract new customer Reduce customer attrition

E-banking security management

Need to aware customers about all possible internet fraud

Avoid cyber-café for online transactions

Software programs like – spyware and trojan – are designed to capture key strokes on keyboard, thus collecting consumer’s personal information.

this problem is overcame by virtual keyboard or online keyboard.

Banks are providing two level authentication process

Genuine websites have their address starting with ‘https://’ (not just ‘http://’)

s - literally stands for security

Should change the password frequently and using alpha numeric or characters like $,#,% helps.

•TECHNOLOGY MANAGEMENT IN HUMAN RESOURCE MANAGEMENT

• Human resource management is a management function concerned with hiring, motivating and maintaining people in an organization. It focuses on people in an organization.

• OBJECTIVE: Providing trained and well motivated employees

HRM

• Human resource information system or the HR Technology refers to the system and processed at the intersection between HRM and IT.

• To reduce the manual workload of the administrative activities. Organization began to electronically automate many of these processes by introducing speacialised HRMS.

Human Resource Management System

encompasses• PAYROLLS• WORK TIME• HUMAN RESOURCE MANAGEMENT

MODULE• RECRUITMENT• TRAINING MODULE.

TECHNOLOGY MANAGEMENT IN BUSINESS PROCESS

MANAGEMENT

BUSINESS PROCESS MANAGEMENT

• Business process management (BPM) has been a feature of the technology.

• BPM has been defined as a method of efficiently aligning an organization with the wants and needs of its customers.

• BPM is emerging as a solution to cater the needs of highly differentiated business process.

• Gain a clear complete and comprehensive understanding.

CUSTOMER RELATIONSHIP MANAGEMENT

1. Contacts with its current and prospective customers.

2 CRM software system can be accessed and the information about the customers can be stored.

3. CRM’S goals are to improve services provided to customers and to use customer contact information for the targeted marketing

4. It includes :

A. Business relationship. B. Front office operations. C. Back office operation.

BENEFITS OF BPM

1) Reduces process time.

2) Eliminates Errors and increases productivity.

3) Improves Regulatory compliance.

Technology Technology Management in Management in

HospitalsHospitals

Technology Technology Management in Management in

HospitalsHospitals

Hospital Management System

• Reduce costs and improve the accuracy

and timeliness of patient care, accounting and administration, record keeping and management reporting.

• Hospital workflow management, and laboratory management, easily customizable to the requirements of any hospital.

Features of Hospital Management System

• Comprehensive patient record management

• Total security and privacy of EMR (Electronic Medical Record) through world class data servers

• Centralized/Integrated Medical Billing Service

• Laboratory Information System (LIS) for all operational, Diagnostic and administrative functions in a laboratory

• Complete web based administration of the system

• Highest security at User Level, Module Level and Form Level

• Unique patient ID, generated after OPD and IPD registration, helps in centralizing the patient related information.

• Track the entire medical history of a particular patient through Doctor’s Module

• MIS reports for the smooth functioning of Hospital Management

• Patients are treated according to the latest scientific findings and using the most modern medical technology. To improve the security of the patients and employees, the clinics have also put a particular focus on high-tech: since the

summer of 2004, MOBOTIX cameras have provided constant

monitoring of the gates and other critical points onthe clinic premises.

Most Modern (Medical) Technology

Central Monitoring

• providing central monitoring for all the entrances and access points

• critical points, such as the cash desks and banking machines or the waiting room in the emergency room, are also under the watchful eye of the front desk staff

• Used for reasons of security and documentation

Technology Management Technology Management & &

Effect's on BPO IndustryEffect's on BPO Industry

Technology Management Technology Management & &

Effect's on BPO IndustryEffect's on BPO Industry

DATA MINING

Data mining is, in some ways, an extension of statistics, with afew artificial intelligence and machine learning twists thrown in.Like statistics, data mining is not a business solution, it is just a technology. 

Present Data Mining Technology Used By IBM, Oracle & Microsoft.

An Overview of Data Mining Techniques

Statistics Trees

Neighborhoods Networks

Clustering Rules

Classical Techniques Next Generation Techniques

COMPANY A

COMPANY B

Potential customer’s

•Better Customer Relationship.•Customer Acquisition.•Campaign Optimization.•Scoring Your Customers. •Database Marketing. 

Benefits