Post on 20-May-2015
transcript
Examples:
Easy
• How do I print?
• Is there a way I can print double sided?
• How do I print wirelessly from my computer?
• When I print it comes out as gibberish.
Hard
• How do I print multiple slides per page in PowerPoint?
• I'm trying to print an email, but it's printing a picture of the email editing screen.
•How do I print this encrypted .pdf?
Examples:Easy
• One of the printers is jammed
• My print job is not being sent to the printer.
Hard• One of PHAROS touch screens is blank
• Print job from microfilm readers did not appear in print queue
Examples:Easy
• How do you copy and paste?
• How do I set the margins in Word?
Hard• If I just installed a new version of Microsoft Word, do I need to reinstall the Zotero plugin?
• I have a document and whenever I print it I have so much black space at the bottom. I checked all of my margins and I don’t know why it keeps doing it.
Examples:Easy
• I can't open my PDF.
• How do you rotate a .pdf document?
Hard
• Trying to open PDF files in Mac OS X, but getting a message that Acrobat Pro needs to be registered, then it quits.
• Adobe Illustrator isn't opening. It opens and closes.
Examples:Easy
• Where can i find the digital drop box in MyLMUConnect?
• How do I download a Powerpoint file from Blackboard? I downloaded a file from my email and it will not open.
Hard
• I'm in blackboard and when I click on the link for my professor's powerpoints nothing happens.
• I need to pay for and download a course reader thru MyLMU connect.
Examples:Easy
• Where are the USB ports on the computers?
• Where can I plug in my power supply?
Hard
• Need help with getting rid of a computer virus on a laptop.
• I want to upload some footage for final cut pro, is there a way to connect using firewire?
• How do we connect the computer to the monitor? It's not displaying externally.
Examples:Easy
• Which computers have CRSP installed? • Is there an admin password that I can have to download a program on the Mac? I need to use some software called Music Note, and it won't let me install it. • Do we have the Spanish language/dictionary installed on the computers?
Hard• I need help saving my SPSS file and sending as a .pdf to my professor.
• If I create a file with final cut pro or imovie is it going to be email-able? The presentation will be about 65 pictures with music under it.
Examples:Easy
• Where do I put a CD on these computers?
• How do I eject a disk from the computer on windows?
Hard
• My DVD is stuck in the computer CD/DVD drive. I can't get it out.
• How do I resize an image so I can email it?
Examples:Easy
• How do you make 2-sides copies on the VTS photocopier?
• Both photocopiers have a paper jam. Can't open door because it's locked.
Hard
• Can I connect my iPod to the video displays in the study rooms?
• Can I save microfilm to a USB card?
Examples:Easy
• My computer is asking for a login password
Hard
•My computer is locked! What is the password?
Examples:Easy
• How do I set up wireless?
Hard
• I'm having trouble connecting to the wireless. The instructions aren't working on my computer.
Examples:Easy
• How do I make a group study room reservation?
Hard
• Student having problems with group study room reservation system online. kept getting server errors for every room.
Examples:Easy
• Is there any way to get a document back once a computer has restarted?
Hard
• Computer froze while using Word. Is there any way I can recover my documents or fix it?
Examples:Easy
• How do you switch from PC to Mac?
Hard
• I am trying to take a screenshot on XP, but the Apple keyboard does not have the print screen button.
Examples:
Easy
• I am a guest on campus and need to use the computers. How can I log on to the system?
Hard
• Visitor card unsupported on pharos scanner