Post on 12-May-2015
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SAP Technology Services
Technology Solutions for Innovation Readiness Driving Business Value Across the Next-Generation SAP Software Landscape
SAP TECHNOLOGY SERVICES
Designed to Help Customers Run Better
Testing services
Helps organizations meet their functional and nonfunctional quality requirements – particularly during implementations, system maintenance, and any other kind of system adaptation, providing them with the support needed to both implement tests and manage testing processes.
Technical
implementation and upgrade
Includes all technology services that are part of an SAP® software implementation and rollout project: implementation, optimization, and technical upgrade services. This also includes minimized downtime services to reduce application downtime during system maintenance
Cloud transformation
Supports you in finding the cloud model that is right for you. These services do this by identifying use cases and business values, defining the right architecture, developing a cloud transformation road map tailored to your needs, and supporting migration from a traditional environment toward cloud-based platforms and solutions.
IT security
Supports the IT and compliance departments with solutions to securely and easily access systems, transfer data, and align IT and business processes according to compliance and risk regulations.
Content and collaboration
Integrates and manages existing solutions in the areas of archiving, records and case management, document management, and Web content management, thereby enabling a consistent enterprise-wide solution and landscape.
Technical
integration and orchestration (TI&O)
Helps mapping business logic on technology components to create new or optimized business processes in an efficient, user-friendly, and integrated way. Based on a service-oriented architecture (SOA), these services enable you to orchestrate business logic to realize own practices.
IT architecture and governance
Focuses on the static and dynamic aspects of an IT infrastructure. These services address the overall enterprise strategy and architecture, including hardware, locations, networks, and software to determine orchestration. This also supports optimized IT governance, including the organization and processes to ensure support of the overall enterprise strategy and IT targets.
SAP TECHNOLOGY SERVICES
Best-run organizations use their IT architecture as a competitive advantage, leveraging leading-
edge innovation and accelerating adaptation to their changing business needs.
At SAP, we know that our customers need guidance when it
comes to specific topics such as:
• Determining the best strategic direction for their enterprise
• Managing constant change and complexity
• Protecting the value of their IT investments
SAP technology services are designed to address key
technology areas such as:
• Technical implementation and upgrades
• Testing services
• IT security
• Technical integration and orchestration
• IT architecture and content collaboration
• SAP HANA® Cloud Platform and cloud transformation
WHY SHOULD YOU JOIN THE MORE THAN 170,000
CUSTOMERS THAT COUNT ON SAP SERVICES?
Engineered, high-value, innovative – the SAP® Services
organization is changing, because you need us to.
You expect higher-value, more strategic consulting. You want
more predictability from our services pricing and scope of
deliverables so you can plan better. For game changing topics
such as in-memory computing or enterprise mobility, you
expect us to help you set your strategy and deploy the
software because no one else can. You expect efficient delivery
modes that ensure the best quality and skill availability. And
lastly, you expect clarity in the ecosystem, specifically system
integrators. Does SAP compete with them, or partner with
them?
We think our new strategy is better defined, in line with what
you want and need, and ultimately helps you get the most out
of your SAP software investment.
+80% Upgraded to SAP ERP 6.0
+60% Sales order time saved by
TI&O
+50% Cost saved by cloud
transformation
“Our robust technology services offerings not only deliver value by helping to sustain and evolve your existing system environments, but also prepare you for innovation technologies from SAP, such as SAP HANA, cloud, and mobile.”
Jim Bisordi, Global Vice President, Technical and Architecture Services, Cloud transformation, SAP
THE “UPGRADE FACTORY”
Your Fast, Predictable, Fixed-Cost Route for All SAP Technical Upgrades
OVERVIEW
When you’ve done something more than 600 times, you know
how to do it well. That’s the number of successful, structured
upgrades to the SAP ERP 6.0 application that specialists from
the SAP Consulting organization have performed. We’ve taken
that experience and packaged it up into the “upgrade factory.”
Like any factory, the upgrade factory uses standardized,
repeatable processes, based on best practices, to deliver
high-quality, predictable results. This approach not only
lowers risk substantially but also accelerates delivery. In
addition, it enables us to offer you a fixed, known price for
your technical upgrades.
FASTEST ROUTE TO BENEFIT
Any upgrade consists of three components – changing the
technology while maintaining the same capabilities (technical
upgrade), simplifying and improving the system environment
(functional upgrade), and harnessing the new features to
improve efficiency and deliver strategic business improvement
(strategic business improvement upgrade).
Naturally, organizations will want to move to the second and
third stages as quickly as possible, as it is these stages that
deliver the most benefits. But getting the first stage right – the
technical upgrade – is an essential prerequisite for success in
these areas. The faster the technical upgrade can be
successfully completed, the quicker organizations can start
taking advantage of the new functionality.
That’s why the upgrade factory was developed – to provide a
fast, low-risk route for completing technical upgrades. By
letting SAP help you with your technical upgrade, you can
concentrate your resources and skills on what matters most –
gaining business advantage.
The upgrade factory helps you upgrade smoothly and
quickly with two key services:
• SAP ERP technical upgrade planning service (quick
upgrade evaluation): Factory experts help you professionally
prepare and plan for your upgrade.
• SAP ERP technical upgrade implementation: An
implementation service that helps you realize a smooth,
speedy upgrade.
“The near-zero downtime approach was instrumental in ensuring a risk-mitigated
upgrade consuming as little downtime as possible. Achieving this milestone without
any major production issue is the direct result of a great team effort between the
entire Nestlé organization and our partners, especially SAP.”
Bruno Villetelle, VP, Head of Business Technology Center, Nestlé S.A.
DOWNTIME MINIMIZATION SERVICES
Save Your Money – Reduce Business Downtime
OVERVIEW
Time is money. This well-known phrase applies most aptly to
the downtime of a company’s IT software landscape.
Equipment downtime can mean hefty losses and tends to
affect daily business drastically. The downtime minimization
services from SAP provide valuable measures to keep your
business running smoothly.
Downtime can be seen as one of the biggest challenges of an IT
project. And in an IT landscape consisting of a number of SAP
solutions, high availability of each component is essential.
However, downtime is unavoidable when performing software
changes involving:
• Upgrades
• Implementation of enhancement packages
• Migration projects – operating system or database migration,
reallocation of systems, or Unicode conversion
• Installation of maintenance or support packages
• Rollout of company templates
• System consolidation and harmonization – for example,
a client transfer
• Currency conversions or a company code merge
• Updates for legal and tax requirements
SERVICE OFFERING
Through its downtime minimization services, SAP can help you
plan and manage your business downtime. Besides providing
cost control management, the services are fully equipped to
incorporate your individual requirements. Downtime
minimization services are available for the following SAP
Business Suite applications and SAP NetWeaver® technology
platform components:
• SAP ERP application
• SAP Customer Relationship Management application
• SAP NetWeaver Business Warehouse application
• SAP NetWeaver Process Integration technology
• SAP NetWeaver Portal component
KEY FEATURES
• Setup of clone software – Make an exact copy of production
software
• Preparation of clone software – Perform maintenance
activities on clone software
• Update of clone software – Transfer delta operations from
the existing production software to the new production
software
• Transition to new production software – Establish the clone
software as the new production software
BUSINESS BENEFITS
• Near-zero downtime through the use of proven technologies,
support, and expert consulting
• Business security due to a secure fallback option when
upgrading production software
• Smooth transition to new production software as a result of
leveraging best practices and access to expert consultants
CLOUD TRANSFORMATION SERVICES
Start Your Move into the Cloud Today OVERVIEW Like many forward-thinking organizations, yours is probably
considering how to get the benefits out of cloud computing
to cut down your total cost of operations while increasing
agility and speed in responding to new and changing
business demands. The SAP Services organization provides
a portfolio of planning, implementation, and optimization
services to help transform your landscape toward cloud in a
smooth, reliable, and sustainable matter.
With end-to-end consulting services delivered by SAP
Services, you gain access to the deep software knowledge,
cloud know-how, best-practice support, and experience you
need to take advantage of cloud computing.
SERVICE OFFERING
Assess your readiness: Assessment and design services for
cloud and virtualization help you identify requirements and
develop a road map to adopt cloud models as well as to
implement underlying technology such as virtualization and
automation. We work with market-leading partners to apply
best practices and offer recommendations for a cloud
environment that suits your needs. We will outline how to
accelerate your company’s transition toward virtualization
and set a course for moving your SAP solutions to a public,
private, or hybrid cloud environment.
Take advantage of cloud advisory and strategy services:
You can use these services to design one end-to-end cloud
experience with initial guidance on the benefits, possible
obstacles, and best-practice setup for a successful cloud
adoption to satisfy your business demands.
Kick-start your cloud adoption with an initial spark:
Acquire hands-on experience of running your systems in a
cloud to get a full understanding of the benefits of running a
cloud environment. The cloud catalyst service will accelerate
your cloud transformation. It starts with a landscape
analysis, creates a business case and a target architecture,
and includes an initial migration. A transformation road map
will help you continue your cloud adoption.
Centrally manage your virtualized SAP landscape: In every
stage of your cloud journey you can take advantage of SAP
NetWeaver Landscape Virtualization Management software
to reduce the costs for managing your SAP software
landscape running in physical, virtualized, or different cloud
environments. SAP consultants implement SAP NetWeaver
Landscape Virtualization Management for you to leverage
the full benefits of automation.
Confidently migrate to the cloud: SAP Services can help
you with the complete migration – from an on-premise SAP
software landscape to a virtualized infrastructure and private
or public cloud environment. During the planning phase,
expert consultants validate that your infrastructure is ready
for application virtualization or make the necessary
adjustments to prepare your software landscape
accordingly. SAP consultants then migrate your SAP
software to a cloud environment in a manner that ensures
minimal impact on system performance.
Create hybrid scenarios with cloud integration: When
moving parts of your landscape to the cloud, or extending
your IT footprint with cloud solutions from SAP, integration
of your on-premise and on-demand world is essential for
end-to-end process support. With SAP Services, you can
quickly integrate to connect the best of both worlds – either
in a small remote delivery approach or as a rapid-
deployment solution (RDS), depending on the level of
integration and solutions to be connected. The deep process
and technical knowledge of our experts help you to have all
the data where and when you need it – on premise or in the
cloud.
Kick-start your cloud adoption and get hands-on experience of cloud with SAP Services.
CLOUD TRANSFORMATION SERVICES
Getting to real-time business in real time with the SAP
HANA Enterprise Cloud service: Take the risk out of your
cloud strategy and kick-start your business by moving to
SAP HANA Enterprise Cloud. Get a risk-free first impression
using our project cloud offering for nonproductive systems,
build trust and experience, and then take the step to the
production cloud. It will help you accelerate your
deployment, simplify your landscape, cut costs, and enable
your business to react elastically to changes in demand. SAP
Services can help you assess the value of scenarios based on
SAP HANA Enterprise Cloud, create all the requirements for
a smooth transition, and provide support in operating the
entire software landscape.
Drive business innovation and engaging customer
experiences with SAP HANA Cloud Platform: SAP HANA
Cloud Platform is the platform of choice for customizing
existing applications in the SAP HANA Enterprise Cloud, as
well as for creating entirely new applications. It is unique in
its integration with your existing SAP software systems – on
premise or in the cloud. With our services organization, you
get the right level of support to either jump-start a project
while being coached by experienced development
consultants or to get all the knowledge you need to begin
with your project. Or you get all the development support
you need for any kind of implementation.
Let experts remotely operate your SAP implementation in
the cloud: Turning to an outside organization to manage the
operations of your SAP solutions is a smart way to reduce
the demands on your technical staff while lowering costs.
The remote application operations service manages the day-
to-day technical operations of your SAP software
deployments in a cloud-based environment by capitalizing
on the technical expertise of SAP experts worldwide.
Create the space – we’ll supply the content: A key enabler
for speed is to prepackage software for immediate
consumption, delivering significant savings on traditional
installation and implementation efforts. With our
preassembly and appliance services, we can provision
customers rapidly with almost any SAP software
combination tailored to their solution requirements
.
For advanced application innovation requirements,
SAP has the space, tools, and expertise to help you
– on demand.
TECHNICAL INTEGRATION AND ORCHESTRATION SERVICES
Reduce Implementation Costs with High Levels of Standardization
OVERVIEW
SAP services for technical integration and orchestration
(TI&O) help in mapping business logic on technology
components to create new or optimized business processes
in an efficient, user-friendly and integrated way. Based on a
service-oriented architecture (SOA), these services enable
you to orchestrate business logic to realize own practices.
SAP services for TI&O support SAP customers in the areas
of integration and orchestration, and along the entire
lifecycle – from discovery, through implementation, into
production. Our TI&O services help:
• Reduce implementation cost in the area of integration and
orchestration through elaborate accelerators and tools
• Contribute best practices across solution and
product silos
• Enable customers to benefit from our vast integration and
orchestration knowledge through a high level of
standardization – globally
These services are both process focused and technology
oriented, and help ensure complete orchestration of
business processes across applications and cloud solutions.
Our areas of expertise include:
• Business process management and orchestration
• Integration
– Between on-premise applications
– Into and out of applications
– In the cloud
• Business rules and decision management
• B2B communication
– Electronic data interchange (EDI)
• Service-oriented architecture
KEY PRODUCT AND TOOLS COVERED
• SAP NetWeaver Process Orchestration software (business
process management, business rules management, and process integration [PI])
• ABAP® programming language–based integration
means (such as the ABAP proxy, the service
implementation workbench, the SAP Application
Interface Framework tool)
• SAP HANA Cloud Integration technology
• A B2B add-on for SAP NetWeaver Process Integration, the SAP Information Interchange OnDemand application, and the technical integration of Ariba® solutions
• SAP NetWeaver Decision Service Management software (BRF Plus)
• Business rules on SAP HANA
• SAP NetWeaver Gateway technology
• Business workflows
• SAP Operational Process Intelligence software
powered by SAP HANA
SERVICE OFFERING
Plan: Plan projects and elaborate concepts in the integration
and orchestration area (upgrades, implementations,
architecture)
• Discovery service for integration and orchestration
• Planning for SAP NetWeaver Process Orchestration
• Architecture design for SAP NetWeaver Process
Orchestration
Do: Development, configuration, installation of TI&O products
• Implementations for SAP NetWeaver Process Orchestration
• Installation of SAP NetWeaver Process Orchestration
• Testing for SAP NetWeaver Process Integration
Check: Continuously check and optimize developments,
configuration, and so on for decreasing total cost of
ownership (TCO)
• 360-degree review for integration and orchestration
Run: Operate productive solutions, maintain and fix
bugs in existing interfaces, processes, and so on
• Mobile operations for SAP NetWeaver Process Orchestration
• Various application management services
BUSINESS BENEFITS
• Best practices and future-proof consultation
• An excellent global network
• Backup of the SAP support organization and the
development teams in Walldorf
• In-depth, up-to-date knowledge about product road maps
and trends
TESTING BEST PRACTICES FOR IT
Test and Mitigate Risk Before Going Live
OVERVIEW
A well-defined and well-deployed testing strategy can help you
manage risk, lower costs, and roll out products more
effectively, enabling you to go live successfully. As a result, you
avoid costly business risks and bottlenecks associated with
software deployments and upgrades. Thriving in today’s
dynamic business environments requires organizations to
continuously innovate and rapidly adapt to changes. Many do
so by enhancing existing business applications or developing
and implementing new ones.
INCREASING TESTING EFFICIENCY AND ACCURACY AT A
LOWER COST
To help ensure high quality and minimal business and IT risk,
companies must test changes to the IT landscape before
putting them into production mode. But because so many
testing tasks require manual effort, quality assurance (QA)
teams find themselves pressed for time and concerned about
costs.
To stay on schedule and within budget, QA teams are often
forced to delay a release or to skip critical tests. Even when
organizations automate testing activities using traditional
record-and-replay tools, they frequently struggle to maintain
the necessary scripts. Plus, skilled quality engineers are
required to develop and update the tests. The result: higher
costs and a risky testing process.
During any technical or process change, such as an application
implementation or upgrade, an organization’s core business
performance shouldn’t suffer. The highly secure and mission-
critical nature of enterprise application data means that you
need to regularly test these applications and related business
processes. The success of any IT project depends on how
smoothly your implementation or upgrade project goes live.
Fortunately, SAP offers quality and performance testing
software designed to help you increase testing efficiency and
accuracy at a lower cost. With the ability to do more with less,
your testing teams will be able to meet testing needs – helping
to ensure that your business applications perform optimally
while minimizing the business risks associated with outages
and sluggish performance.
STREAMLINE TEST CREATION AND MAINTENANCE
The SAP Test Acceleration and Optimization application
enables you to automate your business process tests. It
automatically generates draft test cases and test components
for SAP user interface-based transactions and uploads them
for execution to SAP Quality Center by HP, a Web-based
application that supports consistent, repeatable, automated
processes for critical testing activities.
SAP Test Acceleration and Optimization creates modular test
cases or test components that help you avoid writing script
code. Reusing test cases is simple, using data to drive the
tests based on business requirements, allowing test teams to
execute 10 to 50 times more tests using the same
components (based on SAP experience). Maintenance is also
simplified to ensure that when the system changes, tests can
be updated quickly and cost-effectively.
You can also add patches, provided by SAP, so that your test
cases remain valid. Using SAP Test Acceleration and
Optimization in combination with SAP Quality Center by HP,
you can compose and execute automated business process
tests in SAP software development and test systems.
These automated test cases can then be run and executed on
end-to-end business processes, helping to increase testing
productivity. You can store all test results in SAP Quality
Center by HP. Moreover, tight integration with the SAP
Solution Manager application management solution will help
to identify the impacted test cases and components when
there are changes in the IT landscape.
Because SAP Test Acceleration and Optimization is
natively integrated with SAP Solution Manager and SAP
Quality Center by HP, your QA team can prepare and
execute tests more quickly. As a result, it’s easier for the
team to meet demand and help ensure high levels of
quality.
IMPROVE TEST MANAGEMENT
To improve testing efficiency while helping to ensure higher
levels of quality, your QA teams need to standardize their
approach to quality management. This requires tools,
technology, and best-practice test processes that help them
organize their activities, leverage automation wherever
possible, and store and track results on a single platform
where accumulated testing knowledge is accessible to all.
TESTING BEST PRACTICES FOR IT
SAP Solution Manager and SAP Quality Center by HP can help.
Enabling comprehensive and accurate testing, this software
minimizes the risk and uncertainty associated with new
implementations, upgrades, or modifications. When combined
with SAP Test Acceleration and Optimization, SAP Solution
Manager, and SAP Test Data Migration Server software, SAP
Quality Center by HP supports the entire testing process. That
means your QA teams are supported in an integrated manner,
all the way from developing the application blueprint to
importing changes to the production system.
MINIMIZE BUSINESS RISK
Like many organizations, yours may be reluctant to make
changes to your production systems because you lack visibility
into the impact of these changes on important business
processes. You probably don’t have time to test every aspect
of your applications before deploying these changes.
Ideally, you want to test only those business processes and
scenarios that are impacted by a particular change. However,
carrying out such an analysis often involves a lengthy and
error-prone process of reviewing multiple SAP software-based
transactions and exporting data into a stand-alone evaluation
tool.
By empowering you to identify the impact of new support and
enhancement packages or upgrades, SAP Solution Manager
enables you to prioritize the test scope based on business risk.
As a result, you can better plan testing activities and focus on
those areas affected by the new or changed application. Just
as important, by identifying the business risk of your planned
changes, you can better align your IT organization with your
business.
BUSINESS BENEFITS
SAP testing services and tools can help you: • Accelerate your application-release cycle times
• Mitigate risk to your business applications
• Deliver a positive experience for end users
• Promote company-wide standard centralized testing
across projects and methodologies
• Increase the quality of testing by utilizing cross-project
sharing of defects, requirements, processes, and tests in a
single unified platform
The earlier a defect is found, the cheaper it is
to fix it. Learn testing best practices to support
rapid SAP application deployment and quality
throughout the life of the system and
environment.
IT SECURITY SERVICES
Providing a Secure, Reliable, and Sustainable IT Landscape
OVERVIEW
Today’s CIOs and chief security officers face a difficult
challenge. On the one hand, they have to protect their
company’s value assets (in this case, the data), but on the
other hand they have to meet all legal internal and external
compliance regulations by ensuring permanent business
continuity.
IT security services from SAP support the IT and compliance
departments with solutions to securely access systems,
transfer data, and align IT and business processes according
to compliance and risk regulations. SAP security consulting
offers a reliable and sustainable service landscape, which is
fully aligned with services from the SAP Active Global Support
(SAP AGS) organization, as well as several collaborative
scenarios with partner vendors to ensure the complete
security chain.
SERVICE OFFERING
Rapid deployment of the SAP NetWeaver Identity
Management component: This bundle of software,
combined with a clearly-defined services scope, helps
customers leverage the functions and features of SAP
NetWeaver Identity Management in a quick and lean manner.
The customers can choose from several source and target
systems, which will be connected during implementation. The
service dramatically reduces the necessary time for an
implementation.
Security analysis for SAP custom code: This tool-based
service approach helps customers ensure sustainable and
secure ABAP coding within their custom developments and
enhancements by identifying and removing security
vulnerabilities in custom-developed ABAP applications. The
security analysis service for SAP custom code is a package for
one-time code scanning and analysis of the security status of
customer-specific applications at a fixed price.
Automated implementation of authorization concepts for
SAP ERP: This service helps customers renew all their
authorization concepts in a quick and easy manner. It enables
customers to rapidly redesign the current SAP ERP role
concept considering general segregation of duty requirements
and achieve a compliant ERP role concept from scratch. The
service comes with best-practices accelerators to minimize
customer effort and implementation time.
Security review of SAP Business Suite: This very basic
service helps customers to understand their current security
situation within their existing SAP software landscapes. The
assessment output combined with recommendations is a
clear value for the customer and gives guidance for the
security strategy.
Quick-start technical installation for the SAP Access
Control application: The service is designed to lead the
installation of all of the components of the SAP Access Control
application in the customer’s development environment, with
the participation of the customer’s staff (for knowledge
transfer).
Implementation of the SAP NetWeaver Single Sign-On
application: The service enables the high-quality solution of
single sign-on and security for a distributed, heterogeneous
SAP environment. It is provided by SAP to optimally protect
electronic business process, increase productivity, and as a
result, reduce costs significantly. SAP provides two major
security layers to meet the demands for data integrity,
mutual authentication, and confidentiality:
• Secure network communication for transaction
security
• Secure store and forward for document security
Implementation of SAP NetWeaver Identity Management:
This service helps:
• Automate the system access provisioning process and make
it applicable to the entire enterprise
• Lower system administration costs by simplifying the
process for the user and the IT and system support staff
• Protect the initial investment in the software. Prompt
installation and configuration with forward-looking advisory
services prevent it from becoming shelf ware.
Security monitoring, audit management, IT security
training, and certification: This very basic service supports
customers with all other security aspects and demands that
are not covered within the product-related services. It helps
fulfill system security needs, educate the customer’s own
staff, and support the customer’s project team before, during,
and after required compliance and security audits.
TECHNOLOGY ARCHITECTURE SERVICES
Robust Support for Enterprise IT Strategy and Targets
OVERVIEW
Technology architecture services focus on the static and
dynamic aspects of an IT infrastructure. These services
address the overall enterprise strategy and architecture
including hardware, locations, networks, and software to
determine orchestration. This also supports optimized IT
governance, including the organization and processes to
ensure support of the overall enterprise strategy and IT
targets.
Common technology architecture challenges:
• Upcoming projects have an uncertain impact on the existing
technology landscape.
• Multiple projects must be supported simultaneously in
order to meet business requirements.
• Companies must anticipate and prepare for increases
in technology infrastructure requirements.
• Existing technology architecture is inflexible and
nonscalable.
• Business expectations for system availability are high.
• New OS/DB platform options present new opportunities,
but the cost and risk of adoption are unknown.
• New game-changing solutions and technology – such as
SAP HANA, cloud, and mobile, need to be seamlessly
integrated into existing environments.
A solid technology architecture addresses these concerns:
• It anticipates the impact of new projects in a systematic
manner.
• It is aligned with the company’s project management and
governance standards.
• It provides a flexible, scalable system landscape that can
respond quickly to changing business requirements while
achieving low TCO.
• It ensures system availability that surpasses business
expectations.
IT ARCHITECTURE AND GOVERNANCE
Whether a customer is addressing issues with its existing IT
architecture or transitioning to a new architecture, our services
have one goal: to streamline the IT landscape and deliver
greater optimization and innovation to our customer's
business processes.
Key customer benefits:
• Increase the value of an IT investment
• Reduce IT costs through consolidation of systems
• Maximize the utilization of deployed SAP solutions
• Increase business satisfaction by aligning IT strategy
with business strategy
IT GOVERNANCE STRATEGY DEVELOPMENT
Based on firsthand project experiences and continuous
research, SAP offers an IT governance framework covering a
comprehensive set of best-practice IT governance
mechanisms. The IT governance framework is an effective tool
for evaluating the existing IT governance capabilities and for
designing the improved IT governance.
Key customer benefits:
• Help ensure that IT adds value and meets the
expectations of the business
• Follow guidelines and standards for increasing the
efficiency of IT service delivery
• Improve control in IT by applying the continuous IT
governance cycle
• Gain better transparency on the performance of IT
through objective criteria
TECHNICAL ASSESSMENT OF SAP LANDSCAPES
The landscape assessment workshop is designed to educate
organizations and help them understand their current
landscape. It provides guidance in the areas of gap analysis,
best practices, and recommendations to improve the
system landscape in support of future business
requirements.
Key customer benefits:
• Gain a better understanding of current challenges and
opportunity areas
• Provide transparent validation of current technical
architecture
• Apply best practices developed by SAP during
evaluation and recommendation definition
SAP GLOBAL DELIVERY
Leveraging Remote Delivery Capabilities of SAP Services to Reduce Technology Service Risks and Costs
OVERVIEW
The SAP Global Delivery group is the remote consulting arm of
SAP Services. SAP Global Delivery delivers a rapid, low-risk,
fixed-cost approach to Unicode conversions and technical
upgrades from the existing release to the latest release of SAP
Business Suite applications. It provides all the tools and
resources required for effective transition to higher releases of
SAP Business Suite and SAP NetWeaver technology platform.
SAP Global Delivery is integrated with SAP Services on the
upgrade factory approach and provides cutting-edge value-
added technology services.
Apart from offering a cost advantage, SAP Global Delivery
helps lower the risk and time of upgrade and technology
projects by leveraging the experience and reusing knowledge
acquired by successfully delivering more than 600 upgrade
projects over 5 years. We also provide consultation and value-
added services for testing and test automation to ensure
quality and, more important, to manage the testing process.
A well-developed lifecycle model and methodologies for
upgrade project delivery increases the reusability of
standard templates and reduces the total planning time for
upgrade projects. This helps us deliver projects consistently,
faster, and with great quality standards. All upgrade project
documentations are harvested in the internal knowledge
management repository – which helps the consultants to
quickly act and find out a solution during debugging.
SAP Global Delivery provides innovative delivery methods
leveraging an experienced pool of consultants from centers in
Bangalore and Gurgaon (India), Dalian (China), and Buenos
Aires (Argentina).
SERVICE OFFERING
Engineered services:
• Technical upgrade, technology services, and
rapid deployment services
Database and technology services:
• Database and technology: Exciting SAP Adaptive Server®
Enterprise technology and database services to
complement our data management portfolio; other
database services including in-memory and cloud
migrations
• Upgrade: Focus on SAP Business Suite, support EMEA
upgrade factory, minimized downtime services, DB-
Unicode migration, and cloud transformation; DB-
Unicode migration, and cloud transformation; testing,
enhancement package upgrades
• SAP security: Governance, risk, and compliance
productized services, SAP NetWeaver Identity
Management, SAP NetWeaver Single Sign-On solutions,
and ABAP security design and implementations across
solutions (BI, CRM, HCM)
• Platform technology: Comprehensive
implementation, business continuity management
(high availability, disaster recovery, and so on)
• IT architecture: New-generation technology, IT
infrastructure, assessment services, and innovation
stewardship
• Best-run SAP software operations: Application lifecycle
management (ALM) architecture, operations optimization
workshop, ALM road map assessment, testing services.
ALM process implementation, application management
services, system landscape optimization services, and
information lifecycle management services; additionally,
capability on all consulting products including ARIS, iRise,
HP, the SAP Extended Diagnostics application by CA Wily
(Introscope), SAP Central Process Scheduling application by
Redwood, and SAP IT Service Management application
Next-Generation Services
• Mobility: The Sybase® Mobile Sales for SAP CRM
application, SAP Mobile Platform, mobile native
development, mobile services from SAP, and the SAP
Afaria® mobile device management solution
• Cloud transformation services: Cloud migrations
(private/public/hybrid)
• Sustainability: Sustainability performance management and environment, health, and safety
.
SAP GLOBAL DELIVERY
KEY FEATURES
Perform upgrade assessments to get:
• Fixed scope, effort, and cost
• Functional impact analysis
• Predefined delivery timelines and skills
Reduce effort and cost:
• Factory model with reusable, repeatable process
Quality of deliverables:
• Measured performance and governance
• Fully aligned implementation methodologies with ASAP®
8 methodology and backed by project management
methodology aligned to PMI
BUSINESS BENEFITS
• Better integration of SAP NetWeaver technology platform
resulting in more efficient solution management
• Fast and efficient transition, which results in a
quicker return on investment
• Lower risk and minimized downtime on technology
and upgrade projects and complete alignment with the
Enterprise Services Community program and the SAP
Consulting organization
• SAP Global Delivery can be a trusted advisor and strategic
partner on IT transformation initiatives
• Last but not the least, lower costs on technology
services and upgrade projects
“SAP’s technical team showed tremendous dedication and
skill, working with great focus to ensure a successful project.
We’ve received positive feedback from everyone involved
and had very few issues to resolve.”
Ron McCutchen, Vice President – IT Solution Delivery, McAfee Inc.
www.sap.com/contactsap
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