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Improving the lives of older Americans

Maximizing Partnerships for

Participant Recruitment and

Workshop Management Systems That Work AoA Resource Center Webinar

October 19 and 20, 2010

Why This Presentation, Why Now? National Update on Recovery Act

Grant • Two year goal: 52,049 completers

• 11,949 participants/8598 completers

• 1198 workshops

• 806 active sites

• Progress toward goal: 17%

Why This Presentation, Why Now? Your input is important – through

webinar surveys , you requested • SCSEP, Quit Line, Medicaid

• Tools to manage recruitment and referral

• Next month – working with healthcare

systems and healthcare providers

Wisconsin Living Well with Chronic Conditions

and SCSEP

October 19, 2010

Anne Hvizdak, Statewide Coordinator

Evidence Based Prevention Programs

Wisconsin Department of Health Services

Bureau of Aging and Disability

Resources/Aging

Anne.Hvizdak@dhs.wisconsin.gov

715-677-3037

Monica Snittler, Senior Employment Program

Coordinator

Wisconsin Department of Health Services

Bureau of Aging and Disability Resources/Aging

Monica.Snittler@dhs.wisconsin.gov

608-267-9097

Statewide Infrastructure

WI Division of Long Term Care (Office on Aging)

WI Division of Public Health

Prevention Steering Committee Prevention Advisory Committee

AAA Dane GWAAR (HP Team/OAA Consultants) Milwaukee Aging Network

Master Trainers and Lay leaders ; Tomando, Tribal, Coordinators of EBPP’s and Host sites

UW Madison ; AHEC’s ; CDC Program Integration with CD Program

Wisconsin Institute of Healthy Aging

WI Division of Health Care

Access and Accountability

Living Well

(Chronic Disease Self Management Program) October 2010

Counties with Trained Trainers/Leaders

Washburn

Burnett

Douglas Bayfield

Sawyer

Ashland Iron

Oneida

1 MT 2 LL

Polk Barron Rusk

Chippewa

St. Croix Dunn

Taylor

Lincoln Langlade

Forest Florence

Marinette

Oconto Clark Marathon

Shawano

Wood Portage Waupaca

Menominee

Kewaunee

Pierce

Buffalo Tremp - ealeau

Eau Claire

2 MT 5 LL

La Crosse

Monroe Juneau

Waushara

Outagamie

Manitowoc

Sheboygan

Sauk Vernon

Crawford

Richland

Lafayette Green Rock Walworth

Kenosha

Racine 11 LL

Washington

Ozaukee Columbia

Jefferson

Milwaukee

Fond du Lac

Marquette

Winnebago

Jackson

T-Trainer (TT), Master Trainer, Lay Leader

Master Trainer (MT)

Lay Leader (LL)

Master Trainer & Lay Leader

3 SLL 1 LL

8 MT 59 LL

5 SLL MT 13 SLL

1 MT 6 LL

Waukesha

2 MT 4 LL

Calumet

1 LL 2 LL

Oneida

Nation

1 MT 4 LL

• Purpose of SCSEP

• Eligibility Requirements

• Sponsoring Agencies

• Barriers

-Employment

-Personal

SENIOR COMMUNITY SERVICES EMPLOYMENT PROGRAM

Crawford Richland

Lafayette Green Rock Walworth

Kenosha

Racine

Washington Ozaukee

Columbia

Dane Jefferson

Waukesha Milwaukee

Fond du Lac Marquette

Green- Lake

Winnebago Calu met

Jackson

CDSMP Benefits for SCSEP

• Team Work

• Interpersonal Skills

• Oral Communication

• Attention to Detail

• Dependability

• Attire

• Lifestyle

Leveraging Your State’s

Tobacco Quit Line for

Referrals to CDSMP Sarah Bartelmann, Cessation Coordinator

sarah.e.bartelmann@state.or.us

971-673-1080

Cara Biddlecom, Living Well Coordinator

Oregon Public Health Division

cara.m.biddlecom@state.or.us

971-673-2284

NCOA/AoA ARRA CDSMP Grantee Call

October 2010

Background

• Health Promotion and Chronic Disease Prevention Programs:

– Arthritis

– Asthma

– Chronic Disease Self-Management Program (shared staffing with SUA)

– Colorectal Cancer Screening

– Comprehensive Cancer Control

– Diabetes

– Heart Disease & Stroke Prevention

– Oregon State Cancer Registry

– Tobacco Prevention & Education Program (includes tobacco cessation)

• Oregon Tobacco Quit Line and CDSMP considered two of

public health’s chronic disease self-management programs

Rationale

• Tobacco users are at a higher risk for developing chronic health

conditions

• Tobacco users that call the Oregon Tobacco Quit Line already

have a readiness to change behavior and engage with

community resources

• Potential way to better connect Medicaid clients with CDSMP

because Tobacco Quit Line is a covered service for Medicaid

recipients

• Referrals to CDSMP provide additional support for tobacco

users and may help them put tobacco-related action plans into

place by utilizing other approaches provided in CDSMP

workshops

What did it take – internal buy-in

• Both the Tobacco and CDSMP programs saw a huge benefit to

developing a referral system from the Oregon Tobacco Quit Line

to CDSMP

• No convincing necessary!

What did it take – putting referrals into

• Reviewed Quit Line budget and contract to ensure referrals to

CDSMP were within the scope of work

• Expanded chronic conditions the Quit Line was asking about

(added arthritis, cancer, high blood pressure, high cholesterol,

• Created language (“script”) Quit Line staff use to make the

referral

• Created one-page flyer promoting CDSMP to be mailed to

callers with their Quit Guides

• Determined process to monitor/track incoming referrals

Supports already in place

• Standardized point of referral – toll-free number – makes Quit

Line staff referrals to CDSMP very easy

• Statewide infrastructure for CDSMP, including regional/county

coordinators

• Quit Line already provided mailed information on selected

chronic conditions to participants

• Quit Line already asked callers about selected chronic

conditions (i.e., potential CDSMP participants were easily

identified)

• Quit Line contract and budget flexible enough to add CDSMP

referrals as “special project”

• Good relationship with Quit Line service provider

How does the Quit Line expand access

to CDSMP in Oregon?

• People who may not have otherwise have heard about CDSMP

are now getting a valuable referral

• Expands referrals to areas of the state with fewer resources and

infrastructure

• Ongoing process and requires little effort at the state and local

level to maintain

Results to date

• Toll-free number doesn’t generally get much traffic, however, of

the calls to the toll-free number, 70% have been referred by the

Quit Line

• CDSMP program staff continue to track where referrals are

coming from and log the individual’s county of residence and

follow-up action:

– referred to community program

– referred to Better Choices, Better Health

– referred to a county/regional coordinator

Next steps

• Continue to work with the Quit Line to expand referrals to

Tomando Control de su Salud for Spanish-speaking Quit Line

callers

• Explore adding other chronic conditions (e.g., chronic pain,

HIV/AIDS) to Quit Line registration process

• Explore Quit Line referrals to Arthritis Foundation Exercise

Programs and other evidence-based programs

• Continue monitoring and tracking Quit Line referrals

CDSMP and the Utah

Medicaid Partnership

Nathan Peterson

Utah Department of Health, Arthritis Program

nathanpeterson@utah.gov

www.health.utah.gov/arthritis

801.538.9458

Utah Department of Health October 19-20, 2010

Utah CDSMP Infrastructure

• State Leadership: Utah Department of Health,

Division of Aging & Adult Services and the

Utah Medicaid Program

• Primary objective is to develop partnerships

around the state to increase access to and

use of evidence-based programs

• Overarching Goal: To improve the quality of

life for people affected by chronic conditions

Developing the Partnership

• In preparation to write the grant application,

we approached the Utah Medicaid Program

to introduce the CDSMP concept

• Had two options: Partner directly with either

the Bureau of Long-term Care or Managed

Health Care

• Decided to partner with the Bureau of

Managed Health Care

Identifying a Role for Medicaid

• In the past eight months, we have made five formal presentations to Medicaid staff

– Health Program Representatives

– ER Diversion Program

– Restriction Program (utilization and meds)

– Different Managed Care Plans (Healthy U, Molina Healthcare)

• During these meetings/presentations, the following partnership activities were identified and agreed upon…

Medicaid Partnership Activities

• CDSMP description added to the annual

statewide Medicaid Provider Training

• Training provided to all Health Program

Representatives (25), who enroll clients

• Posters placed at 12 Medicaid affiliated

clinics

• Training provided to ER Diversion and

Restriction staff

Medicaid Partnership Activities

• Currently developing a Medicaid specific

“referral” card

• Referral card and workshop calendar will

be included in a monthly mailing to 1,000

high risk clients

• Identification of potential system partners (ie, Mental health and Hispanic serving

agencies)

Benefits of the Medicaid Partnership

• Directly, it is a solid referral partnership for

CDSMP and Tomando Control

• Indirectly, we will be able to reach different

systems with which Medicaid contracts

• Providers and staff will learn of the program

to refer clients

• Evaluation Process: On partners’ workshop

evaluation forms, there is a question asking

how you heard about the workshop

Utilizing the Healthy Aging

Community Website

Matt Estrade, MBA

Governor’s Office of Elderly Affairs

mwestrade@goea.la.gov

225-342-3570

Louisiana

Why Use the Site?

• Save time – Central location for

information

• Discuss and Track Ideas

• Builds Community with Partners

• Share Ideas and Materials with Other

States

Site Features

• Library for sharing state documents

• Blog (Web-Log)

• Calendar

• Email the group

• Entire Community Forum

Next slide will

reveal contents of

Marketing folder

Indicates that you

are now in the

Marketing folder

List view

Calendar view

Summary

• This site will ultimately save you time and

offer other benefits.

• Start by trying out 1 feature.

• Drive your partners to the site.

• Remember you cannot break the site, so

relax and see what it can do for you.

hio Department ofAging

October CDSMP Grantee Webinar

SharePoint Site and Primary Care Integration

October 19 & 20, 2010

Ohio Departments of Aging and Health

Gary Panek, GPanek@age.state.oh.us; 614-466-3583

Marc Molea, mmolea@age.state.oh.us; 614-752-9167

Diane Beaty-Cargile, DBeatyCargile@age.state.oh.us;

614-644-2184

Welcome to HUGS

Ohio's Healthy U

Collaboration Site

HUGS SharePoint Site

Central location for all CDSMP and DSMP information

Single place to work with Healthy U information

Allows discussions with one another over the internet

Allows ODA program staff to set up and modify a custom “mini” web-site in real time

Allows for different content customization for different groups (AAA Coordinators, Master Trainers, etc)

Access through any web browser

Workshop Information

InformationOrganization

Address

City - State Columbus OH Columbus OH

ZIP - County 43215 Franklin 43223 Franklin

Contact name Jane Acri add info add info

Contact title

Phone 614-645-3866 add info

unknown add info

Jane Acri jacri@coaaa.org

614-645-7250

Name / Organization / Address Email / phone/ ZIP Leader Training / County

Workshop leaders Diane Beaty-Cargile dbeatycargile@age.state.oh.us

Leader 1 - Primary 614-644-2184

dbeaty-cargile 50 W Broad St 9th Fl Columbus 43215 #REF!

Mozelle Mackey MMackey@age.state.oh.us

Leader 2 614-466-0749

mmackey 50 W Broad St 9th Fl Columbus 43215 #REF!

Nancy Schaefer nancy.schaefer@odh.ohio.gov

Leader 3 614-728-3775

nschaefer 246 N High St 8th Fl Columbus 43215 #REF!

Peer mentoring dates

AAA Coordinator Jane Acri jacri@coaaa.org

614-645-3866

6 174 E Long St Columbus 43215

Workshop dates Tuesday, October 05, 2010 Diane Beaty-Cargile please update & return to Jane Acri

Tuesday, October 12, 2010

Tuesday, October 19, 2010

Tuesday, October 26, 2010 Thursday - Nov 11, 2010

Tuesday, November 02, 2010 Participants attending at least 1 session (excluding zero)

Tuesday, November 09, 2010 Participants who completed at least 4 sessions

Session start time 9:00 AM Number of "Participant Information Surveys" returned

Complete the information in the boxes below. Correct any other information shown

on the form. Return form, completed "Participant Info Surveys", "Attendance Log"

and workshop supplies to your AAA coordinator.

Return to your AAA Coordinator not later

than the next business day following:

Peer mentor (if

required)

AAA 6 - Central Ohio AAA

Active Chronic LL; New Diabetes LL;

Active Chronic MT; New Diabetes MTOhio Department of Aging

Active Chronic MT; New Diabetes MTOH Department of Health

Is parking available? Handicap?

Person to call to

enroll in workshop Central Ohio Area Agency on Aging

Active Chronic MT; New Diabetes MTOhio Department of Aging, Program Associate

jacri@coaaa.org add info

Location landmark(next to ….) unknown

174 E Long St 670 Harmon Ave

Education Associate/Healthy, Well & Wise Program Manager add info

6-Diabetes-11-09-2010

Workshop sponsor or partner organization Workshop locationCentral Ohio Area Agency on Aging Carries Cafe - LifeCare Alliance

Integrating CDSMP/DSMP with

Primary Care

Multi-Payer Enhanced Primary Care Home Initiative

$200,000 Grant

Partnerships in Columbus, Cincinnati, and Cleveland (RWJ Aligning Forces)

CareSource

Linking CDSMP to participating primary care practices and FQHCs

Region Specific Plans Turnkey, partnership and referral models

Integrating CDSMP/DSMP with

Primary Care

Engaging Primary Care Practices

Referral Pads with Statewide 1-800 number

that directs caller to their regions AAA

E-mail Blasts to Primary Care Practices and

Pharmacies

Key to success is having accessible

workshops to refer to

GIS Targeting Project

Working with ODH and Ohio Commission on minority health to identify zip codes with high prevalence of chronic disease and diabetes

Schedule workshops in those zip codes.

Using Golden Buckeye Card list, physician offices, FQHCs and pharmacies to reach potential participants

Winter 2010

Resources and Workshops

WI DHS Evidence Based Prevention Program Website, Living Well with Chronic Conditions

www.dhs.wisconsin.gov/aging/CDSMP

GWAAR website marketing materials are available at

www.gwaar.org

The Wisconsin Arthritis Program

www.wisconsinarthritisprogram.org

Arthritis Foundation Wisconsin Chapter Information and Referral at

1-800-242-9945

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