Post on 07-Jan-2016
description
transcript
The Adaptable Leader
ASSEOctober 14, 2011
Presented by: Bill Bonham and Joe Feest
An Overview
Assess your personal communication style Listen assertively to assess member /
customer needs & adapt to your member / customer style.
Understand how your leadership style correlates to your communication style.
Make it all work together!
Communication Styles Questionnaire
6 — 3 — 1 — 0
Communication Styles Questionnaire
6
3
0
1
A. When I am working with another person on…_____ 1. Express his/her ideas directly…
_____ 2. Be pleasant and sensitive…
_____ 3. Be systematic in his/her thinking…
_____ 4. Have a results oriented approach…
Communication Styles Questionnaire
I. _____ 33. I am a physically active…or _____ 34. I am a mentally active…
J. _____ 35. I am systematic…or _____ 36. I am sociable…
K. _____ 37. I am methodical…or _____ 38. I am task oriented…
50
41
32
05
41
23
You have up to 15 minutes, if you need it,
to fill out the questionnaire. You will
do yourself a favor if you answer honestly.
Communication Styles Questionnaire
6 — 3 — 1 — 0
Communication Styles Questionnaire
6
3
0
1
A. When I am working with another person on…_____ 1. Express his/her ideas directly…
_____ 2. Be pleasant and sensitive…
_____ 3. Be systematic in his/her thinking…
_____ 4. Have a results oriented approach…
Communication Styles--Scoring
Expressive Analytical Amiable DrivingA) 1 = 3 = 2 = 4 =B) 7 = 5 = 8 = 6 =
____ ____ ____ ____
Primary Style = ___________Back-up Style = __________
6 0 3 1
42 18 36 24
ExpressiveAmiable
Communication Style Model
Controls emotional expressions
Highly structured environmentPreoccupiedQuestioning
AloofDisciplined
Appears quite busyGives impression of not listeningVoices strong opinionsSerious attitudeFrankDeterminedBold
WarmReserved
PassiveRelaxed
SoftheartedListens attentively
Deliberate mannerAvoids use of power
PatientSensitive
SociableSpontaneousStimulatingDynamicUnstructuredPersonableExcitableInformalAppears quite activeExpresses emotional opinions
LOW SOCIALLO
W
DO
MIN
AN
CE
Analytical
DriverH
IGH
D
OM
INA
NC
E
Amiable
HIGH SOCIAL
Expressive
Quick Reference Chart
How Can You Identify Your Member’s / Customer’s Communication Style?
Analytical Driver
Amiable Expressive
How Would You Adjust Your Leadership Style…?
What would be part of your “opening phrase…?”
Analytical Driver
Amiable Expressive
Thank you!Bill & Joe