This video describes the advantages of using a 24 hour answering service. For more information on answering services, please visit http://www.sunshine1.com
transcript
1. The Advantages Of Using a 24 Hour Answering Service
2.
While answering services were previously utilized as a means to
answer calls during off peak hours, its uses have now evolved and
have gone beyond taking messages. Some of the present uses of a
24-hour answering service include order taking, order processing,
appointment setting, and customer service. Regardless of the
different features the present day answering service offers its
clients, its goal is still to ensure that all calls are answered at
the earliest time possible.
3.
As their business prospers, many businessmen find that they
allot lesser time in personally answering calls and taking down
orders as they previously had. This occurrence is what generally
drives business owners to partner with inbound call centers in
handling their telephone answering needs.
4.
When customers call an establishment, they prefer to
immediately be able to talk to a live person who can best supply
them with product information and answer specific concerns.
Businesses that make use of automated message taking machines, such
as voice mails and answering machines, lose a lot of business
opportunities at a daily basis as most of the customers calling
them tend to hang up the phone and transact business deals
elsewhere.
5.
A customized 24-hour answering service serves as the companys
call representative and maintains the company image of being
client-centered, by handling calls in a friendly and professional
manner. When all incoming customer calls and queries are managed,
answered and successfully directed to the proper decision maker,
business owners will have time to focus on the growth of the
business and its corporate productive activities without worrying
about overflow calls and after-office hour inquiries.
6.
Furthermore, a telephone answering service can help small and
medium-sized business owners to increase sales and profits both
directly and indirectly through allocating more people on sales
functions and devoting time and effort in profit-building
strategies.
7.
A 24-hour answering service does not only provide you with
round-the-clock phone support but also provides your customers with
efficient and friendly staff who can engage them in an
interpersonal conversation at any time of the day. Providing your
clients with a live call representative increases the likelihood of
client satisfaction and higher returning customer rates.
8.
Some inbound call center services include customization of the
script which your outsourced call representatives will use when
answering phone calls on your behalf. A customized script may
contain your business name, updated products and services offering,
promotions, and the like. This has been widely practiced by
companies through answering service call centers as it projects the
idea of having an in-house call representative manning the companys
phones.
9.
One of the main advantages of outsourced inbound call center
services is the relatively cheaper cost a company incurs via
outsourcing as opposed to employing their own in-house phone
receptionist. Inbound call centers charge a company or business
establishment with a monthly fee for the answering services they
provide. This amount covers all operational, infrastructures, and
training expenses the inbound call center provides for its call
representatives. Also, the monthly fee is payment for the team who
will provide the company with a 24-hour answering service, ensuring
that even overflow calls will be managed. All these as opposed to
the single staff phone receptionist a budding company may be able
to hire with its limited resources.
10.
An outsourced answering service might be the one sound
investment a growing business needs to make if it wants to have a
loyal customer following and still be able to focus on the key
areas of sales and revenue generation. Even if your business is
currently operating efficiently with your in-house staff, an
answering service can exponentially increase your sales and
customer numbers by making sure that you don't lose business during
off peak hours and holidays. Basically, a 24-hour answering service
lets you cover all the bases.