Post on 14-Dec-2015
transcript
The Changing Face of Higher Ed and the Role of IT as a
Strategic Enabler
Dave WallaceChief Information Officer
University of Waterloo
December 4, 2012
Topics
• Challenges and Opportunities for Higher Education – and the role for IT
• Context – Planning, Planning, Planning!• Strategic Initiatives
– Strategic Plan– Enterprise Architecture– Organize for Success
• A View Forward
#watitis2012
Trends in Higher Ed
#watitis2012
Massive Open Online Courses (MOOCs)
• What it is (versus WATITis)– Online/e-Learning Learning– Open Access – Large Scale Participation– Non-credited
• Interesting– Started in the University of Prince Edward Island in 2008!
• Now – MIT, Stanford, Havard, U of T and others jumping on board– Have spawned Coursera, Udacity and Edx – but just the beginning
#watitis2012
Challenges and Opportunities
• Challenges– Rapid change– Higher Ed institutions are transforming– Students – expectations– Fiscal challenges
• Opportunities– uWaterloo’s Co-op strength– IP Rule– Innovation
#watitis2012
Context at uWaterloo
• Lots of Planning!– Government of Ontario– University-wide– Faculty– Academic and Administration Support– Ancillaries– Students
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6 Pillars
• Academic excellence • Research excellence and impact • Co-operative education • Graduate studies • Internationalization • Entrepreneurship
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“The Big Picture” – Updated
• Mid Cycle Review (MCR)– Review goals delivered in 2006 – 6th Decade Plan– Reflect on our progress and engage students, faculty,
staff, alumni– Create actionable goals for the next five years– Introduce an accountability framework with action
plans and measures of success
#watitis2012
Alignment with Foundational Pillars
Student Opportunities and
ExperienceResources
Visibility and Outreach
Image and Philosophy
Quality EducationClear and Effective
Leadership
Internationalization Entrepreneurship
Advance Quality of Education
Advance Research Excellence and
Impact
Increase Visibility and Outreach
Improve uW Environment
Improve Resources and Funding
Advance Image and Philosophy
University of Waterloo Environment
Academic excellence
Enhance Student Opportunities and
ExperienceKey Goals
Research excellence and impact Co-operative education
Graduate studies
Enabling Goals
MCR Priorities
Pillars
Source: IAP
The IT Strategic Plan Project
To create an Information Technology (IT) Strategic Plan to advance the state of IT to meet the opportunities for University of Waterloo over the next 5 years.
A uWaterloo IT Strategic Plan for the whole IT Community – it is not an IST plan!
National/International Opportunities
Overview of IT Strategic Plan Project
Government
Colleagues
Services/Budget
Vision
Mission
Principles and Values
University Leadership/6 Pillars
Faculties/Strategic Plans
Students/Potential Students
IT Trends
Information/Knowledge
OptimizedApplications Integration Secure,
Common Infra.Standards/ Interfaces
Priorities, Risks and Timing
Architecture/Blueprint(Direction/Evolution)
ProjectPortfolio/Budget
PerformanceMeasures
Project Stages
Project kick off
Aligning campus IT
Building the plan
Refining the plan
Implementation & Initiatives
Evaluation & Adaption
#watitis2012
Approach
• Using a method called “IT Strategy Map”
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…Not Quite!
Our Purpose (Mission): Our Goal for 2018 (Vision 2018): .
StrategyMap
Framework
CORE VALUES
Stakeholder
Internal Process
Organizational Capabilities
Resource Management
Our Promise to Our Stakeholders:
Our Purpose (Mission): Evolve an exceptional, innovative IT environment to enable
engagement, creativity, and impact.
Our Goal for 2018 (Vision 2018): Enable the University’s mission through exceptional
learning, teaching and research environments.
V4.1 Draft uWaterloo
IT Community
CORE VALUES
Stakeholder
Internal Process
Organizational Capabilities
Resource Management
Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence.
Enable the optimization of administrative processes across campuses
Enable the achievement of uW teaching and student life-learning objectives
Enable the achievement of uW research and scholarship objectives
Optimize the user experience
Exchange accessible, high quality data and information when, where, and how needed
Enable timely access to the right integrated, cutting-edge information technologies
Build a cohesive, knowledgeable IT community across the campus
Build a culture of pro-active support and technology leadership
Take an University-wide perspective to IT
Build collaborative relationships with our Stakeholders and each other
Make the necessary technology infrastructure and resource investments
Optimize the allocation and use of our financial, technology, and human resources
Understand the needs of our Stakeholders
Continuously improve and optimize IT processes,
workflow, and platforms
Define IT accountabilities, responsibilities and authorities, available resources, and supports, and
clearly communicate this to our Stakeholders
Maintain a secure, reliable, and useable information and technology environment
Understand, foster and leverage trends and
innovations in information technologies
Ensure data security, integrity,
and privacy
Provide knowledgeable, pro-active insights, advice,
and solutions through effective governance
Service Openness & Collaboration Knowledge & Creativity Operational Excellence
Take a design approach to IT development and implementation
Be easy to do business with
Enable University outreach activities
Yikes!
CORE VALUES
Stakeholder
Internal Process
Organizational Capabilities
Resource Management
Our Purpose (Mission): Evolve an exceptional, innovative IT environment to enable
engagement, creativity, and impact.
Our Goal for 2018 (Vision 2018): Enable the University’s mission through exceptional
learning, teaching and research environments.
V4.1 Draft uWaterloo
IT Community
Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence.
Strategy Map
Balanced Scorecard
#watitis2012
VisionAnd
StrategyStakeholders
InternalProcesses
OrganizationalCapabilities
Resources
Bottom up: What We Know
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Consultations
StudentFeedback
CIOSearch
Interviews
Faculty and Admin Strategic Plans
MCR
Project kick off
Aligning campus IT
Building the plan
Refining the plan
Implementation & Initiatives
Evaluation & Adaption
Project Stages - Timing
#watitis2012
Jan 2013Feb – Mar
2013 OngoingApr 2013
Enterprise Architecture
Organize for Success
View Forward
• Lots of change for Higher Ed – and lots of opportunities – Just look at the WATITis Agenda!
• Planning is critical but delivery is essential– IT Strategic Plan– Enterprise Architecture– Organize for Success– Critical IT Projects – Right Across Campus
• I look forward to working with all of you!
#watitis2012
How to get involved!
• Contact us:– dave.wallace@uwaterloo.ca (CIO)– andrea.chappell@uwaterloo.ca (Project lead)
• Web site:– https://uwaterloo.ca/it-strategic-plan (Survey
on site)
• Open House tomorrow: DC1302, 10:30
Questions
#watitis2012