Post on 21-Mar-2017
transcript
The Digital Collaboration Canvas
Photo: Austin Schmid
Oscar Berg oscarberg.net
Intranätverk Malmö 2015-09-24
Digitalisering som får
människor att växa
Workshops, föreläsningar och rådgivning
inom digitalisering, samarbete och framtidens arbete
Digital strategi och tjänstedesign
twitter: @oscarberg oscarberg.net
Vem är Oscar Berg?
”THINK” ”DO”
Repeterbara processer har vi lärt oss stödja
Oscar Berg @oscarberg
Men hur är det med kreativt kunskapsarbete?
Oscar Berg @oscarberg
• Snabbare och mer spontant
• Fler inblandade
• Ständigt nya konstellationer
• Tvärs över team och organisationer
• Undvik suboptimering!
Kraven på samarbete förändras
Oscar Berg @oscarberg
Epost och samarbete går inte ihop
Oscar Berg @oscarberg
Vi har fastnat i en e-postkultur
Vill du prova dessa istället?
Tyvärr, jag har inte tid. Jag måste hantera min
överfulla inkorg. Information overload!
Oscar Berg @oscarberg
Sociala aktiviteter utgör grunden till samarbete
Oscar Berg @oscarberg
…men de syns och stöds inte
Låg synlighet
Hög synlighet
Oscar Berg @oscarberg
= samarbete sker inte spontant över olika grupper och platser…
Oscar Berg @oscarberg
…vilket ger upphov till de typiska problemen i stora organisationer
SuboptimeringInifrån-och-ut-
tänkande
Brist på innovation
Missnöjda kunder
IneffektivitetDubbelarbete
och annat slöseri
Brist på kunskapsdelning
Isolerade och oengagerade medarbetare
Dålig kvalitet
Oscar Berg @oscarberg
Vad ska vi göra?
Oscar Berg @oscarberg
Vi måste i grunden förändra hur vi kommunicerar
och tänka digitalt från början
Oscar Berg @oscarberg
1. Stöd grundläggande förmågor som kunskapsarbete kräver
Oscar Berg @oscarberg
2. Stöd sociala aktiviteter - över alla gränser
Oscar Berg @oscarberg
3. Förändra kommunikationen till att bli mer samarbetsorienterad
Photo credit: Stephanie McCabeOscar Berg @oscarberg
Var på skalan placerar du dessa?
Förslagslåda E-post Telefon Fysiskt möte NyhetsbrevOscar Berg @oscarberg
Verktyg för förändring
Oscar Berg @oscarberg
• Baseras på de 9 förmågorna för kunskapsarbete
• Nytto- och användningsdriven metod
• Kan användas för många olika typer av samarbete
The Digital Collaboration Canvas
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Oscar Berg @oscarberg
Vi arbetar tillsammans på olika sätt och i många olika sammanhang
ProcessEnhet
Kontor/plats
Yrkesgrupper
OrganisationProjekt
Intressegrupper
Externt
Oscar Berg @oscarberg
Arbetsflödesorienterat arbetssätt
1. Välj ut ett område där samarbetet behöver ses över
2. Beskriv nuvarande arbetssätt och verktyg
3. Identifiera brister och problem
4. Identifiera förbättringsförslag
5. Modellera nya arbetssättOscar Berg @oscarberg
1. Område att se över: Samarbete i team
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Oscar Berg @oscarberg
2. Beskriv nuvarande arbetssätt och verktyg
1. Det finns olika verktyg för att skapa information tillsammans och man väljer det som man gillar bäst
2. Man checkar ut och in för att undvika konflikter och väntar till den som arbetar med dokumentet är klar
3. Insamling av feedback sker manuellt via epost
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Samarbete i team
SharePoint 2010Shared drives
Doc Mgmt system
Oscar Berg @oscarberg
3. Identifiera brister och problem
1. Information hamnar på många platser och blir svår att hitta
2. Att det inte går att arbeta simultant leder till väntan och långa ledtider
3. Eftersom det är så omständligt att begära in feedback undviker man det eller låter bara få ge feedback
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Samarbete i team
SharePoint 2010Shared drives
Doc Mgmt system
Oscar Berg @oscarberg
4. Identifiera förbättringsförslag
1. Enas om ett verktyg
2. Samtidigt redigering som Google Docs!
3. Samla all information på ett ställe
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Samarbete i team
SharePoint 2010Shared drives
Doc Mgmt system
Oscar Berg @oscarberg
5. Modellera nya arbetssätt
1. Inför ett gemensamt arbetssätt
2. Arbeta samtidigt på samma dokument
3. Samla in feedback på samma ställe så att alla kan se och bygga på varandras feedback
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Samarbete i team
SharePoint 2010Shared drives
Doc Mgmt system
Oscar Berg @oscarberg
Alternativt arbetssätt: Effektorienterat
1. Definiera vilka effektmål som ska uppnås
2. Identifiera vilka behov för varje förmåga som behöver tillgodoses för att nå effektmålet
3. Koppla behoven till lämpliga verktyg och formulera krav på dessa
Oscar Berg @oscarberg
EFFEKT
Hitta information
Om koncernen
Om mitt team
Om flyglinjen
Om min lokala bas
Om ett visst initiativ
Av en specifik kollega
Om en viss uppgift eller process
Om ett visst ämne
Om min roll eller yrke
Dela kunskap och idéer
Med ledningen
Med alla kollegor som är intresserade
Med mitt team
Med kollegor med samma roll/yrke
Med kollegor på min lokala bas
Med en specifik kollega
Till ett visst intiativ eller team
Veta vad som händer
Inom koncernen som helhet
Inom mitt eget team
På flyglinjen
Bland de kollegor jag känner
På platsen där jag befinner mig
I ett visst initiativ (t.ex. BBP)
På min lokala basDiskutera något
Med ledningen
Med alla kollegor som är intresserade
Med mitt team
Med kollegor på min lokala bas
Med en specifik kollega
Med alla kollegor jag känner
Med kollegor med samma roll/yrke
Med ett visst initiativ
Ställa frågor
Till ledningen
Till vem som helst av mina kollegor som kan svara
Till mitt team
Till alla kollegor jag känner
Till en specifik kollega
Dela och fira framgångarDela en framgångsberättelse
Ge uppskattning till något
Hitta kollegor
Med en viss roll/yrke
Med en viss kompetens
Som befinner sig på en viss plats
Som tillhör en viss grupp
Med ett visst namn
På min lokala bas
Som arbetar med ett visst initiativ
På min flyglinje
Med gemensamma intressen
Förstå min roll
Mina mål
Mina arbetsuppgifter
Mina ansvar
Lära känna kollegor
Få ett ansikte på ett namn
Intressen
Roll
Teamtillhörighet
Kompetenser
Förstå mitt team/organisation
Våra mål
Vem som leder och hur
Förändringsarbete
Dela information
Med alla kollegor som är intresserade
Med mitt team
Med alla kollegor jag känner
Med kollegor på samma flyglinje
Med kollegor på samma lokala bas
Till en specifik kollega
Exempel effektkarta digital arbetsplats
Oscar Berg @oscarberg
The Digital Collaboration Canvas
Förmågorna som verktyget bygger på beskrivs utförligt i ”Collaborating in a Social Era.
Verktyget är helt fritt att använda under CC International Attribution 4.0 licens.
Ladda ned från oscarberg.net
CURRENT WAYS OF WORKING
CURRENTLY USED TOOLS PAINS & CHALLENGES NEW OR IMPROVED
WAYS OF WORKINGREQUIRED
CHANGES OF TOOLS
SHARING
FINDING INFORMATION
FINDING PEOPLE & EXPERTISE
CONVERSATING
NETWORKING
MEETING
COORDINATING
BECOMING AWARE
IMPROVEMENT IDEAS
Interactive exchange of information with one or more people.
I need to inform a colleague about the status of my work.
Establishing and maintaining relationships to other people.
It would be good if I knew some people in the other teams.
Align interdependent activities that have been delegated to two or more people
Finding information that has been shared.
I need to find the Sustainability report.I need to find information about previous projects in this area.
Sharing information with one or more people.
I need to share project status with project stakeholders.
Finding people or expertise.
I need to find and contact Lisa Carlsson.I need to find someone who knows Excel.
Interacting with other people at a specific time and place.
I need to meet with my team members to discuss how to address a problem.
Becoming aware of what is happening in the workplace.
How is the current change program proceeding? What are my colleagues working on?
CO-CREATINGCreating information together with other people.
I need to create a report together with two colleagues.
COLLABORATION CONTEXT ______________________________
The Digital Collaboration Canvas by Oscar Berg is licensed under a Creative Commons Attribution 4.0 International License.Based on a work at http://www.oscarberg.net.Permissions beyond the scope of this license may be available at http://www.oscarberg.net.
THE DIGITAL COLLABORATION CANVAS Version 1.0
Oscar Berg @oscarberg