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THE FUTURE OF WORK: ASIA PACIFIC
THE FUTURE OF WORK:ASIA PACIFICDECEMBER 2017
THE FUTURE OF WORK: ASIA PACIFIC
CHINAKOREAHONG KONG
AUSTRALIA AND NEW ZEALAND INDIA
SOUTHEASTASIA TAIWAN
27%12%
11%
521 558 1261 761 678 346 577
12%16% 14%
7%
METHODOLOGY
OFFICE PROFESSIONALS18+, Employed across various sectors, work with a computer daily
WHEN Oct 17, 2017 - Nov 13, 2017
HOW15-Minute online survey
Total Respondents - 4702
APAC Margin of error (+- 2%)
THE FUTURE OF WORK: ASIA PACIFIC
KEY FINDINGS
PeopleAPAC office workers are most motivated to work to support their lifestyle and families.
More than 60 percent of APAC office workers live in major metropolitan cities.
With commute time topping the list of challenges of working in a major city, APAC office workers are most likely to leverage technology to work across their devices and be available 24x7.
MachinesTechnology enables workers to deliver efficiencies and improve productivity.
Office workers who rate their company as above-average business performers are more likely to say their organization is “extremely focused” on leveraging workplace technology compared to those who rate their company as below-average performers.
Despite overall concerns, APAC workers are willing to try cutting edge technologies like artificial intelligence and machine learning to help with work-related mundane tasks.
ExperiencesAPAC office workers rate cutting-edge technology over all other workplace amenities like food and office design.
Collaborative technologies enable office workers be more innovative.
Apart from driving use of technology, young workers help increase focus on creative thinking and innovation, and drive open-minded and diverse work environments.
THE FUTURE OF WORK: ASIA PACIFIC
PEOPLE
THE FUTURE OF WORK: ASIA PACIFIC
LIFESTYLE AND SUPPORTING FAMILY ARE MOTIVATORS TO WORK
Q. How much do the following motivate you to work?
Earn money to pursue my passions / hobbies outside work
Earn money to support myself and / or my family*
Be able to afford the lifestyle I desire
Recognized as successful
Make an impact on society or my community
45
23
1
* Respondents across India, Australia & New Zealand, and Korea voted financial support to family as primary motivation to work. Office workers in China rated this parameter as their least motivating factor.
(Ranking calculated basis weighted average of responses “Not at all motivating”, “Somewhat Motivating” and “Extremely Motivating”.)
THE FUTURE OF WORK: ASIA PACIFIC
A VAST MAJORITY OF RESPONDENTS WOULD WORK EVEN IF THEY WON A LOTTERY
Continue doing the job in the same capacity
Pursue dream career
Continue doing the job but work fewer hours
95%Would still work*
55%Would be in the same job
Stop working entirely
28%
40%
27%
5%
.................................
.................................
Q. If you were to win the lottery and draw a big sum of prize money, would you…* 39% office workers in China would continue their current jobs even if they won a lottery. Nearly 56% respondents in China would use the lottery money to pursue their dream careers.
THE FUTURE OF WORK: ASIA PACIFIC
MOST RESPONDENTS WORK IN A MAJOR CITY
21%Medium city– 2M – 5M population
62% Major metropolitancity – 5M+population
14% Small city under 2M population
Most respondents work in a major city
2% Other
......................................
Q. In your current job, is your workplace based out of…
62%
THE FUTURE OF WORK: ASIA PACIFIC
MAJOR CITIES DRAW WORKERS WITH JOB OPPORTUNITIES AND INFRASTRUCTURE
Availability of robust infrastructure and facilities
Availability of job opportunities
Standard of lifestyle
Affordable cost of living
65% 64% 48% 20%Presence of friends and family
66%
Q. What are the most important factors behind your decision to work in a major city? Please select up to three.
THE FUTURE OF WORK: ASIA PACIFIC
TRAVEL TOPS CHALLENGES OF WORKING IN A MAJOR CITY
...............................
...............................
...............................
Crowded public transport
1Long travel time for short distances
2Juggling the demands of a fast-paced environment
3Uneven mobile / wirelesstechnology experience while working outside the office
4
Q. How challenging do you find the following aspects related to working in a major city? (Ranking calculated basis weighted average of multiple parameters rated across “Not at all challenging”, “Somewhat challenging”, and “Extremely Challenging”.)
THE FUTURE OF WORK: ASIA PACIFIC
TECHNOLOGY HELPS OFFICE WORKERS OVERCOME CHALLENGES OF LIVING IN MAJOR CITIES
24X7 availability
Able to work across all my devices
Collaborate with my team
Automate menial tasks to save time
60%
68%
48%
24%
Q. How does technology enable you to overcome the challenges involved in working in a major city? Please select top two.
THE FUTURE OF WORK: ASIA PACIFIC
EXPERIENCES
THE FUTURE OF WORK: ASIA PACIFIC
PAY, BENEFITS AND OPPORTUNITY KEEP OFFICE WORKERS IN THEIR JOBS
Good benefits
38%Good pay
41%
Ability to advance*
37%
High-quality workspace
32%
Investment in sense of fun
28%
Access to education / training
25%
Ability to volunteer / contribute to causes
23%
Focus on innovation and blue-sky projects
19%
Regular Communication from senior leaders
18%
Investment in the latest technology for my work-space
18%
Q. Among the following, which are the strongest motivations for you to stay at your current job? Please select up to three.* Over good pay and benefits, respondents in China rated their ability to advance (69%) and high quality workspaces (50%) as most motivating factors in their current jobs.
Office workers in Korea are strongly motivated by their organizations offering them the ability to support social causes (40%)Respondents in Australia & New Zealand are strongly motivated by focus on innovation and blue-sky projects.Respondents in Hong Kong are most motivated by their companies’ investments in community and fun activities.
THE FUTURE OF WORK: ASIA PACIFIC
TECHNOLOGY WINS OVER ALL OTHER WORKPLACE AMENITIES
State of the art technology for my work station
51%Lounge and relaxationareas
35%
Beautiful office design
33%
Access to on-site amenities
19%
Personalized work stations
26%
Access to food and beverages
27%
Technology to help connect me to colleagues
45%
Q. Of the following factors, which are the most important in creating your ideal physical space at work? Please select up to three.
.........................................
THE FUTURE OF WORK: ASIA PACIFIC
MOST COMPANIES FOCUSED ON FOSTERING NEW IDEAS AND INNOVATION
Somewhat focused
Companies are focused on innovation*
Not at all focused
Extremely focused
15%55%85%
30%
......................................
Q. How focused is your organization on fostering new ideas and innovative projects?* Respondents in India (91%) felt most confident about their organizations’ focus on fostering innovation, #while office goers in Hong Kong (75%)t were most skeptical.
THE FUTURE OF WORK: ASIA PACIFIC
COLLABORATIVE TECHNOLOGY HELPS OFFICE WORKERS BE MOST INNOVATIVE
Offering tools like tele, audio, web and video conferencing to collaborate remotely
Providingtechnology infrastructure to build prototypes
Creatingplatforms to crowdsource ideas
Using emerging technologies like AI and machine learning
Implementing state of the art technology and latest tools available in market*
Hosting virtual learning and trainingsessions
Providing multiple collaboration platforms to foster creative ideas
12 34 56 7
Q. Please rank these in terms of how valuable they are in making you more innovative in your job? (Ranking calculated basis weighted average of multiple parameters ranked in order of importance, with 1being most important and 5 the least.)* Office workers in Australia and New Zealand ranked state-of-the-art technology as key to them innovate at work.
THE FUTURE OF WORK: ASIA PACIFIC
YOUNGER WORKERS DRIVE INCREASED FOCUS ON CREATIVE THINKING AND DIVERSITY AT THE OFFICE
Increased focus on creative thinking and innovative projects
1Open-minded and diverse workenvironment
2
Extensive use ofsocial media
3
Heavy focus on teamscollaborating online
4
Implementation of technology to break down legacy company processes for onboarding, communication, etc.
5
Disruption oftraditional organizationalstructures
6
Q. To what extent are the following changes being driven by the entry of younger workers in your organization? (Ranking calculated basis weighted average of multiple parameters rated across “Not atall”, “Somewhat”, and “To a large extent”.)
THE FUTURE OF WORK: ASIA PACIFIC
MACHINES
THE FUTURE OF WORK: ASIA PACIFIC
MOST ORGANIZATIONS LEVERAGE TECHNOLOGY TO ENABLE OFFICE WORKERS
Somewhat focused
Extremelyfocused
Not at all focused
59%
23%
18%
Q. Organizations today are bringing ‘experiences’ to the core of their businesses – and making investments to ensure their customer as well as employee experiences arecompelling. How focused is your organization in leveraging technology to enable your productivity and experience as an employee?
THE FUTURE OF WORK: ASIA PACIFIC
OUT-PERFORMING COMPANIES ARE MORE LIKELY TO BE FOCUSED ON WORKPLACE TECHNOLOGY
Q. How focused is your organization in leveraging technology to enable your productivity and experience as an employee?Q. In the last twelve months, would you categorize your company as delivering superior / average / below average business performance against key competitors?Data calculated by cross-tabulating responses for above questions.* 30% of APAC office workers believe their companies have above-average business performance compared to competitors versus 11% of workers who say their companies have recorded below-average performance. 89% of employees who rate their companies as above-average business performers also believe their companies are technology-focused (compared to 64 percent for those who say their company is a below-average performer.)
2.4 X Office workers who rate their company as above-average business performers* are more than twice as likely to say their organization is “extremely focused” on leveraging workplace technology than those who rate their company as below-average performers
Above-average performer
36%
Below-average performer
15%
THE FUTURE OF WORK: ASIA PACIFIC
RESPONDENTS RANK BETTER EFFICIENCY AND QUALITY OF WORK AS TOP ACTIVITIES ENABLES
Better efficiency
Working when on the move
Easier implementation of innovative / blue sky projects
Improved productivity
Better collaboration with others
Enhanced quality of work
1 2 3 4 5 6Q. What are the most important things that technology enables for you at the workplace? (Ranking calculated basis weighted average of multiple parameters rated across “Not at all important”, “Somewhat important” and“Extremely important”.)
THE FUTURE OF WORK: ASIA PACIFIC
OFFICE WORKERS ARE CONCERNED ABOUT THE IMPACT OF AI AND MACHINE LEARNING ON THEIR JOBS…
Somewhat concerned – yet to see an impact on the job
Not concerned – AI and ML will only stimulate productivity at work
Not sure
Extremely concerned – AI and ML will have a big impact on the job
27%
46%
21%
6%
Q. As Machine Learning (ML) and Artificial intelligence (AI) gain popularity, what is your position on the impact these technologies will have on your job?(As a reminder, artificial intelligence is the broader concept of machines being able to carry out tasks that would normally require human intelligence. Machine learning is a current application of AI which gives computers the ability to learn without being explicitly programmed.)
* 57% office workers in Australia and New Zealand are not at all concerned about the impact of technologies on their jobs.
THE FUTURE OF WORK: ASIA PACIFIC
...YET MOST OFFICE WORKERS ARE WILLING TO TRY USE AI FOR MUNDANE TASKS TODAY
People Somewhat /Very Interested
94%
Q. How interested would you be in using Artificial Intelligence technology to help perform mundane work-related tasks today?
THE FUTURE OF WORK: ASIA PACIFIC
REGIONAL DATA
THE FUTURE OF WORK - AUSTRALIA NEW ZEALAND
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Standard of lifestyle 24X7 availability
People continue doing the current job but work fewer hours
Community Collaborate with my team
Automate menial tasks to save time
...............................................................
...............................................................
AUSTRALIA AND NEW ZEALAND PEOPLE
APAC: 27%
APAC: 68%
APAC: 66%
APAC: 48%
APAC: 24%
APAC: 48%
APAC: 60%APAC: 64%
38%
64% 67%
44% 50%
16%
66%Availability of jobs Able to work across all
my devices
68%
Pursue my dream career
Stop working entirely
continue doing the current job but work fewer hours
Continue doing the job with same capacity
APAC: 5%
APAC: 27%
APAC: 28% APAC: 40%
38%
25%22%
14%
THE FUTURE OF WORK - AUSTRALIA NEW ZEALAND
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK
State of the art technology for my work station
Technology to help connect me to colleagues
Beautiful officedesign
.......................................................
AUSTRALIA AND NEW ZEALAND EXPERIENCES
APAC: 51%
APAC: 45%
APAC: 33%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Increased focus on creative thinking and innovative projects
Open-minded and diverse work environment
Extensive use of social media
APAC Rank : 2
APAC Rank : 3
APAC Rank: 1
56% 50%
23
1
26%
THE FUTURE OF WORK - AUSTRALIA NEW ZEALAND
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Improved productivity
Enhanced quality of work
.......................................................
AUSTRALIA AND NEW ZEALAND MACHINES
APAC Rank: 1
APAC Rank: 3
APAC Rank: 2
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERS
Somewhatconcerned Very interested
Somewhat interested
Extremely concerned
Notconcerned
Not sure Not at all interested
Very / somewhat interestedAPAC: 21% APAC: 93%
APAC: 6% APAC: 6%
APAC: 46% APAC: 44%
APAC: 44%
APAC: 27%
APAC: 21%
26%45%
42%
8%
57%
9% 13%
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
123
People not concerned 57% 87%
THE FUTURE OF WORK - INDIA
INDIA PEOPLE
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Infrastructure Able to work across all my devices
Continue doing the job in the same capacity
Standard of lifestyle Collaborate with my team
Automate menial tasks to save time
...............................................................
...............................................................
APAC: 28%
APAC: 60%APAC: 66%
APAC: 48%
APAC: 24%
APAC: 64%
APAC: 68%APAC: 65%
48%
48% 62%
44% 45%
19%
60%Availability of jobs 24X7 availability
75%
Stop working entirely
Continue doing the job but work fewer hours
APAC: 28%
APAC: 27%APAC: 5%
Continue doing the job with same capacity
48%
Pursue dream careerAPAC: 40%
37%
14%1%
THE FUTURE OF WORK - INDIA
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK.
State of the art technology for my work station
Technology to help connect me to colleagues
.......................................................
INDIA EXPERIENCES
APAC: 51%
APAC: 45%
Access to food and beveragesAPAC: 27%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Extensive use of social media
Increased focus on creative thinking and innovative projects
Open-minded and diverse work environment
APAC Rank : 1
APAC Rank : 2
APAC Rank: 3
50% 43%
23
1
31%
THE FUTURE OF WORK - INDIA
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Improved productivity
Enhanced quality of work
.......................................................
INDIA MACHINES
APAC Rank: 1
APAC Rank: 3
APAC Rank: 2
122
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERS
APAC: 46%
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
Somewhat concerned Very / somewhat interested38% 95%
Not concerned Very interested
Somewhat interested
Not sure Extremely concerned
Not at all interested
APAC: 27%APAC: 6%
APAC: 21% APAC: 44%
APAC: 44%
APAC:6%
33%58%
37%
11% 18% 5%
APAC: 93%
Somewhatconcerned APAC: 46%
38%
THE FUTURE OF WORK - SOUTHEAST ASIA
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Continue doing the job in the same capacity
............................................................
...............................................................
SOUTHEAST ASIAPEOPLE
APAC: 65%
36% 62%Infrastructure Able to work across all
my devices
70%APAC: 28% APAC: 68%
Standard of lifestyle 24X7 availability
Availability of jobs Collaborate with my team
Automate menial tasks to save time
APAC: 48%
APAC: 24%
APAC: 66%
APAC: 60%APAC: 64%
57% 59%
55% 49%
22%
Stop working entirely
Pursue dream career
Continue doing the job but work fewer hours
APAC: 40%
APAC: 27%
APAC: 5%
APAC:28%
36%
23%
6%
35%Continue doing the job with same capacity
THE FUTURE OF WORK - SOUTHEAST ASIA
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK.
Technology to help connect me to colleagues
State of the art technology for my work station
Access to food and beverages
.......................................................
SOUTHEAST ASIAEXPERIENCES
APAC: 45% APAC: 51%
APAC: 27%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Open-minded and diverse work environment
Extensive use of social media
Increased focus on creative thinking and innovative projects
APAC Rank : 3
APAC Rank : 1
APAC Rank: 2
49% 46%
23
1
34%
THE FUTURE OF WORK - SOUTHEAST ASIA
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Improved productivity
Enhanced quality of work
.......................................................
SOUTHEAST ASIAMACHINES
APAC Rank: 1
APAC Rank: 3
APAC Rank: 2
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERS
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
123
APAC: 46%
Somewhat concerned Very / somewhat interested40% 97%
Not concerned
Somewhat concerned Very interested
Somewhat interested
Not sure Extremely concerned
Not at all interested
APAC: 27%APAC: 6%
APAC: 21%APAC: 46% APAC: 44%
APAC: 49%
APAC:6%
36%40%50%
47%
6% 18% 3%
APAC: 93%
THE FUTURE OF WORK - CHINA
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Pursue dream career
..............................................................
..............................................................
CHINA PEOPLE
APAC: 40%
APAC: 68%
APAC: 64%
56% 86%Standard of lifestyle Able to work across all my
devices
66%Pursue dream careerAPAC: 40% Availability of jobs Collaborate with my team
Infrastructure 24X7 availability
Automate menial tasks to save time
APAC: 60%
APAC: 24%
APAC: 65%
APAC: 48%APAC: 66%
85% 56%
83% 55%
22%
Stop working entirely
Continue doing the job but work fewer hours
Continue doing the job in the same capacity
APAC: 27%
APAC: 28%APAC: 5%
56%
19%4%
21%
THE FUTURE OF WORK - CHINA
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK.
.......................................................
CHINA EXPERIENCES
APAC: 51%
APAC: 33% APAC:35%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Heavy focus on teams collaborating online
Increased focus on creative thinking and innovative projects
Open-minded and diverse work environment
APAC Rank : 1
APAC Rank : 2
APAC Rank: 4
23
1
State of the art technology for my work station
Beautiful office design
Lounge and relaxation areas
61% 59% 55%
THE FUTURE OF WORK - CHINA
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Enhanced quality of work
Improved productivity
.......................................................
CHINA MACHINES
APAC Rank: 1
APAC Rank: 2
APAC Rank: 3
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERS
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
123
APAC: 46%
Somewhat concerned Very / somewhat interested49% 98%
APAC: 93%
Not concernedSomewhat
concerned Very interested
Somewhat interested
Not sure Extremely concerned
Not at all interested
APAC: 27%APAC: 6%
APAC: 21%APAC: 46%
APAC: 44%
APAC: 49%
APAC:6%
5%49% 49%
49%
5% 41% 2%
THE FUTURE OF WORK - HONG KONG
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Pursue dream career
.......................................................
.......................................................
HONG KONG PEOPLE
APAC: 40%
APAC: 68%
APAC: 48%
40% 60%Community Able to work across all
my devices
66%Infrastructure 24X7 availability
Availability of jobs Collaborate with my team
Automate menial tasks to save time
APAC: 48%APAC: 66%
APAC: 60%APAC: 65%
58% 61%
52% 47%
26%
Stop working entirely
Continue doing the job but work fewer hours
Continue doing the job in the same capacity
APAC: 27%
APAC: 5%
20%5%
35%
APAC: 24%APAC: 28%
40%Pursue dream career
THE FUTURE OF WORK - HONG KONG
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK.
.......................................................
HONG KONG EXPERIENCES
APAC: 51%APAC: 45%
APAC: 35%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Implementation of technology to break down legacy company processes for onboarding, communication, etc.
Extensive use of social media
Increased focus on creative thinking and innovative projects
APAC Rank : 3
APAC Rank : 1
APAC Rank: 5
23
1
State of the art technology for my work station
Technology to help connect me to colleagues
Lounge and relaxation areas
44% 32%43%
THE FUTURE OF WORK - HONG KONG
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Enhanced quality of work
.......................................................
Improved productivity
HONG KONG MACHINES
APAC Rank: 1
APAC Rank: 2
APAC Rank: 3
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERS
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
123
APAC: 46%
Somewhat concerned Very / somewhat interested56% 86%Somewhat concerned
Not concerned Very interested
Somewhat interested
Not sure Extremely concerned
Not at all interested
APAC: 27%APAC: 6%
APAC: 46%APAC: 21% APAC: 44%
APAC: 49%
APAC:6%
56%8%
16%
70%
7% 29% 14%
APAC: 93%
THE FUTURE OF WORK - TAIWAN
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Pursue dream career
.......................................................
.......................................................
TAIWANPEOPLE
APAC: 40%
APAC: 68%
APAC: 65%
41% 70%Infrastructure Able to work across all
my devices
76%Availability of jobs 24X7 availability
Standard of lifestyle Collaborate with my team
Automate menial tasks to save time
APAC: 48%APAC: 64%
APAC: 60%APAC: 66%
67% 57%
65% 42%
25%
Stop working entirely
Continue doing the job but work fewer hours
Continue doing the job but work fewer hours
Continue doing the job in the same capacity
APAC: 27%
APAC: 40%
APAC: 5%
41%
25%1%
33%
APAC: 24%APAC: 28%
THE FUTURE OF WORK - TAIWAN
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK
State of the art technology for my work station
Lounge and relaxation areas
Technology to help connect me to colleagues
............................................................
TAIWAN EXPERIENCES
APAC: 51%APAC: 45%
APAC: 45%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Increased focus on creative thinking and innovative projects
Implementation of technology to break down legacy company processes for onboarding, communication, etc.
Extensive use of social media
APAC Rank : 5
APAC Rank : 3
APAC Rank: 1
42%42%
23
1
48%
THE FUTURE OF WORK - TAIWAN
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Improved productivity
Enhanced quality of work
.......................................................
TAIWAN MACHINES
APAC Rank: 1
APAC Rank: 3
APAC Rank: 2
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERST
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
123
APAC: 46%
Somewhat concerned Very / somewhat interested59% 96%Somewhat concerned
Not concerned Very interested
Somewhat interested
Not sureExtremely concerned
Not at all interested
APAC: 27%
APAC: 6%
APAC: 46%
APAC: 21%APAC: 44%
APAC: 44%
APAC:6%
59%4%
44%
52%
2%35%
5%
APAC: 93%
THE FUTURE OF WORK - KOREA
WHAT WOULD THE OFFICE WORKERS DO IF THEY WON A LOTTERY?
HOW DOES TECHNOLOGY SUPPORT OFFICE WORKERS BASED IN MAJOR CITIES?
MAIN FACTORS FOR CHOOSING TO LIVE IN A MAJOR CITY
Continue doing the job in the same capacity
..............................................................
..............................................................
KOREA PEOPLE
APAC: 28% APAC: 68%
APAC: 65%
37% 65%Infrastructure Able to work across all
my devices
78%Standard of lifestyle 24X7 availability
Availability of jobs Collaborate with my team
Automate menial tasks to save time
APAC: 48%APAC: 66%
APAC: 60%APAC: 64%
58% 49%
52% 40%
33%
Stop working entirely
Continue doing the job but work fewer hours
Continue doing the job in the same capacity
Pursue dream career
APAC: 27%
APAC: 28%
APAC: 5%
37%
27%3%
33%
APAC: 24%APAC: 40%
THE FUTURE OF WORK - KOREA
TOP FACTORS CREATING IDEAL PHYSICAL SPACE AT WORK
State of the art technology for my work station
Technology to help connect me to colleagues
Lounge and relaxation areas
.......................................................
KOREA EXPERIENCES
APAC: 51%APAC: 45%
APAC: 35%
IMPACT OF YOUNGER PEOPLE IN THE WORKPLACE
Increased focus on creative thinking and innovative projects
Open-minded and diverse work environment
Extensive use of social media
APAC Rank : 2
APAC Rank : 3
APAC Rank: 1
55% 36%
23
1
37%
THE FUTURE OF WORK - KOREA
MOST IMPORTANT THINGS TECHNOLOGY ENABLES FOR THE OFFICE WORKERS
Better efficiency
Improved productivity
Enhanced quality of work
.......................................................
KOREA MACHINES
APAC Rank: 1
APAC Rank: 3
APAC Rank: 2
IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON OFFICE WORKERST
INTEREST IN USING ARTIFICIAL INTELLIGENCE TO PERFORM MUNDANE TASKS
.......................................................
123
APAC: 46%
Somewhat concerned Very / somewhat interested53% 95%Somewhat concerned
Not concerned
Very interested
Somewhat interested
Not sure Extremely concerned Not at all interestedAPAC: 27% APAC: 6%
APAC: 46% APAC: 21%APAC: 44%
APAC: 49%
APAC:6%
53% 18% 38%
57%
4% 25% 5%
APAC: 93%
THE FUTURE OF WORK: ASIA PACIFIC
APPENDIX
THE FUTURE OF WORK: ASIA PACIFIC
DEMOGRAPHICS
Male
60%
Female
40%
18 to 24 25 to 34
35 to 54 55 or above
16% 36%
37% 11%
AGE GROUP
............................................................ MALE:FEMALE RATIO
THE FUTURE OF WORK: ASIA PACIFIC
Healthcare
Manufacturing
Education
Banking / Finance / Insurance
Technology / Telecom
Media & Entertainment
Government
Retail / eCommerce
Travel & Hospitality
Other
Superior business performance
Average business performance
Below average business performance
School
Graduated college
Post-graduate degree
Prefer not to answer
Under $10,000
Don’t Know
Prefer not to disclose
59%
12%
31%
5%
21%
15%
15%
INDUSTRY COMPANYPERFORMANCE
HIGHEST LEVEL EDUCATION
HOUSEHOLD INCOME 4%
9%
7%
6%
22%
15%
4%
10%
2%
20%
.........................................................
.........................................................14%
53%
29%
5%
$$$$$$
$$$$$$
$$$$$$$
$10,000 - $49,999
$100,000 or more
$50,000 - $99,999
30%
11%
DEMOGRAPHICS
THE FUTURE OF WORK: ASIA PACIFIC