The New Blended Learning - Training 2012

transcript

T A L E N T I N T E L L I G E N C E K N O W S .

THE “NEW” BLENDED LEARNING

David Wilkins, VP Research

Christina McKeon, Director of Product Marketing

THENEWBLENDEDLEARNING

(fish not included)

David WilkinsVP, Research

Christina McKeonDirector, Product Marketing

http://alispagnola.blogspot.com/2007_10_01_archive.html

› ILT + WBT + Mentoring = Blended Learning

› ILT + Simulations = Blended Learning

› VILT + Offline activities = Blended Learning

› Mentoring + VILT = Blended Learning…

›Benefits?

› ROI – ROI Institute

› Retention Rates

› Cost Savings

THE OLD BLENDED LEARNING

LEARNING PROFESSIONALS TRANSITION

SHOUT OUT!WHO IS DOING THIS?

› Anyone doing blended learning?

› What are you doing?

› Results?

WHY SHOULD WE RETHINK BLENDED LEARNING?

Time 1900’s 1900’s 2000

1900’s

1 : 1 1 : Many

1900’s 1900’s

1 : 1 1 : Many Many : Many

1900’s 1900’s 2000

SOCIAL LEARNING

http://gapingvoid.com/

TYPING YOUR LEARNING NEEDS

The Social Enterprise Blog

ECCO Needs AssessmentEmergent, Collaborative, Codified

“REAL WORLD” LEARNING

The Social Enterprise Blog

HOW DO THESE STRATEGIES DRIVE INTERVENTIONS?

Formal Content

• Custom courses

• Off-the-shelf courses

• Curriculum

• Certifications

• Virtual Classroom

• Simulations

• Serious Games

• Instructor-led Training

• Job Aids

• Blogs**

• Forms

• Corporate Directories

Informal Content

• Course authoring*

• Virtual classroom*

• Files*

• Blogs

• Discussions

• Video, audio

• Wikis, Editable Pages

• Tagging

• Saved chat and IM

• FAQ / Ask an Expert

• Comments

• Q&A

• Social profiles

Social Content

• Discussions

• List Servs

• Wikis

• Idea Sharing

• Comments

• Ratings

• Reviews

• FAQ / Ask an Expert

• Searching Profiles

• Tag Clouds

• Social bookmarking

• IM, Chat

• Shared Spaces

LEADERSHIP TRAINING: COHORT GROUPS

Kick OffInstructor Led

Instructor Led Instructor Led ConclusionInstructor Led

Q1 Q2 Q3 Q4

Missed Opportunities?•Stronger connections between leader across functional areas•Sharing ideas about application of lessons to real world•On-the-job mentoring through peer support / trainer support•Oppty to check-in on students and even give out new assignments informally

•Enforcing concepts of collaboration and sharing

Q1 Q2 Q3 Q4

{Social Networking} {Social Networking} {Social Networking}

Q1 Q2 Q3 Q4

Benefits•Documentation of common challenges leading to revised curriculum

•Identification of new topics and emerging trends facing new managers

•Converting weak ties to strong ties•Culture change: comfort in seeking advice and opinion from peers

•Diversity of perspective, and on and on…

ILT / VILTBlog

Shared SpaceFile Sharing

Yammer Channel

Social ProfilesDiscussions

CoursesSurveys

AssessmentsGames

Link Sharing…

Q1 Q2 Q3 Q4

InterventionsBenefits•Documentation of common challenges leading to revised curriculum

•Identification of new topics and emerging trends facing new managers

•Converting weak ties to strong ties•Culture change: comfort in seeking advice and opinion from peers

•Diversity of perspective, and on and on…

NEW HIRE CONSIDERATIONS

› Engagement to reduce quick quits

› Get to know team

› Find mentor, role model

› Policies, culture, etc.

› How-to at time of need

– Do a performance review

– Create an expense report

– Create a PO

› Link to onboarding process

NEW HIRE TRAINING AND EMPLOYEE DEVELOPMENT

THINK DIFFERENTLY ABOUT NEW HIRE TRAINING

SALES BLENDED LEARNING

THE “BLEND” WILL SHIFT … SO BE FLEXIBLE

› Variables

– Learning audiences

– Topics

– Internal changes

– External events

– And many others beyond your control

Source: menoevil.deviantart.com

ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT

Go Live

Corp Comm

Pre-work

Instructor-ledWBT training

…and “the end”

Go Live

Corp Comm

Pre-work

DiscussionRatingsReviews

New Best Practices

Go Live

Corp Comm

Pre-work

New Best Practices

Corp CommUpdates

New information

FAQ’s

Instructor-ledVirtual

ClassroomWBT

Go Live

Blog PostsTwitterVideo

AdvertorialsBrown Bags

ContestsAsk an Expert

CoursesSimulations

BlogsSurveys

AssessmentsLinks

Games…

SimulationsGamesCourses

ILTVILT

CurriculumAssessmentCertification

Ask an ExpertFAQ

BlogsComments

CoPChat

Microblogging…

Idea sharingDiscussions

WikisBlogs

CommentsBrown Bags

BlogsFAQ’s

DiscussionsEmail (Gasp!)Microblogging

SimulationsGamesCourses

ILTVILT

CurriculumAssessmentCertification

Corp Comm

Pre-work

New Best Practices

Corp CommUpdates

New information

FAQ’s

Instructor-ledVirtual

ClassroomWBT

ANOTHER WAY TO THINK ABOUT IT…

0-2 WeeksLearning Evolution Over Time

0-2 Weeks2-4 WeeksLearning Evolution Over Time

0-2 Weeks2-4 Weeks4-6 WeeksLearning Evolution Over Time

0-2 Weeks2-4 Weeks4-6 WeeksLearning Evolution Over Time 6-48

COMPLIANCE AND CERTIFICATIONS

›Can we use social approaches with compliance and certifications?

›Sexual Harassment Policy? Maybe not…

›HIPPA? Financial Regulations? Probably…

›Workplace Safety? Hell yeah…

›Ethics? Double hell yeah…

USING TECHNOLOGY TO BLEND LEARNING

Parent Portal

Business Units

Locations Standard Premium

Re-sellers

Targeted Sub-Portals: For all User Types

Tailored User Experience: Branding, Layout & Workflows

Self Service Configuration: Reusable Pages, Elements & Content

Partners CustomersEmployees

BLENDING FOR THE SALES CHANNEL

Source: willitblend.com

WILL IT BLEND?

THANK YOU!

Dave Wilkinsdwilkins@taleo.com@dwilkinsnh on twitter

Christina McKeoncmckeon@taleo.com@christinamckeon on twitter