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The Power of Metrics in Enterprise-wide

Project Management

Dennis L. Bolles, PMP andDarrel G. Hubbard, PE

brought to you by the PMI MetSIG and Cheetah Learning

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Brought To You By

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Presentation OverviewManaging Metrics is a Project Business Management (PBM) Function

Project Business Management Methodology (PBMM)is needed for Enterprise-wide Project Management

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Driving Forces - PBM & Metrics

PAIN!NEED

ACTION

Loosing Market ShareCompetition is Faster to MarketFewer Resources AvailableCost Cutting – Budget ReductionsNeed to Manage Dynamic GrowthRequired to Financially SurviveNeed to Determine Project Success

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PBM & Metrics Management

Project Business Management is the integration of General Business Management and Project Management policies, processes, and procedures and it provides a methodology that facilitates good Metrics Management practices.

Metrics Management begins with the Strategic and Tactical Planning processes, where the Business Objectives are developed along with associated defined values and benefits to be derived from accomplishing those objectives. and continues with establishing the supporting metricsfor the related Portfolios, Programs and Projects.

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EPBM Metrics Creation

Establishing Enterprise-wide Project Business Management (EPBM) Metrics is a mindset, a way of defining, analyzing, and determining metrics that is supported by metric measurement techniques.

EPBM organizes Metrics into direct alignment with the enterprise’s vision, mission, strategic initiatives, and business objectives (VMSO) Metrics.

EPBM enables the enterprise to translate VMSO Metrics into supporting execution of portfolios, programs, and projects.

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Cultural Changes Required

KnowledgeKnowledge – the extent to which the enterprise’s management knows what metrics exist and what their importance is – Governance.

ConsistencyConsistency – the efficiency, effectiveness, and support of the company’s information systems and processes in defining, measuring and analyzing metrics - Standardization

CommitmentCommitment – the degree to which individuals at all levels of the enterprise are engaged in Metrics Management in their own areas – Capability

AgilityAgility – the ability to know what Metrics are necessary and sufficient for the organization to meet internal & external Customers needs, and the degree to which the enterprise can respond to those requirements – Execution

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Metrics Mgmt Enterprise-wide

Plan to Achieve Your Desired State of Enterprise-wide Metrics Management

Assess the Current StateDefine the Future StatePlan to Fill the Gap

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Important Steps to Take

1. Obtain top executive commitment and support for Metrics Management

2. Get middle management commitment & support

3. Assess the current situation4. Create a Metrics Management Charter and get

it formally adopted by the senior management team

5. Make a big splash in establishing metrics management to get everyone’s attention

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Important Steps to Take – Cont’d

6. Create a standard list of Metrics 7. Implement a Project Management Metrics

standard8. Provide Metrics Education & Training9. Sell the concept of enterprise-wide Metrics

Management

Establishing EPBM Metrics ManagementIs Not A Trivial Pursuit!

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Establish EPBM Metrics ManagementEstablish EPBM Metrics Management

Critical Success Factors

Establish Governance

Define Standardization

Develop Capability

Enable Execution

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Metrics Governance

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Metrics Mgmnt Vision & Mission

Metrics Management VisionMetrics Management VisionTo create an environment that enables world-class

proficiency in managing project business management metrics enterprise-wide.

Metrics Management MissionMetrics Management Mission

To provide the leadership that will guide the enterprise in implementing enterprise-wide Metrics Management by utilizing ‘best-in-class’ project business management

methodologies, tools, templates, and technology.

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Metrics Mgmt. Strategy & ObjectivesMetrics Management Strategy

Create an environment within the enterprise that embraces Metrics Management as an intrinsic enabler for achieving its strategic initiatives and project business management

objectives.

Metrics Management Business ObjectivesTo establish and institutionalize Metrics Management

practices as the natural way to achieve project business management objectives and treats it as a business

function to the degree that it becomes an enterprises core competency .

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Metrics Standardization

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Develop Metrics Mgmt. Standards

Establish Project Business Management Metrics Management Standards

Include therein: policies, procedures, processes, tools and templates

Develop to be commonly applied to planningstrategic initiatives, developing business objectives, and executing all enterprise portfolios, programs, and projects.

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Publish Metrics Methodology

Seven PBM Standards incorporate Metrics Management processes

Strategy Development ProcessesBusiness Objective Development processesPortfolio Management ProcessesProgram Management ProcessesProject Management ProcessesEducation & TrainingEducation & TrainingPBM TemplatesPBM Templates

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Metrics Capabilities

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Education & Training

Develop a Metrics ManagementEducation & Training program,

which defines education and training requirements, testing criteria, and validation processes

for developing metrics during strategic planning, objectives development, and portfolio, program, and

project planning

and for metrics measurements during portfolio, program, and project execution.

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Education & Training ProgramEducation & Training Program

General Population

Project Teams

Project Managers

Executives &

Managers

Knowledge Objectives

Learning Objectives

Assessment Methods

Metrics Management Curriculum

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Enabling Metrics CapabilitiesEnabling Metrics Capabilities

Provide Hands-on Mentoring & CoachingAssist With Metrics Plan: Assist With Metrics Plan:

Metrics DevelopmentMetrics DevelopmentCost Benefit AnalysisCost Benefit AnalysisScope Statement Scope Statement Risk ManagementRisk ManagementProject ScheduleProject ScheduleCommunications PlanCommunications PlanMetrics Measurement

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Metrics Execution

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Strategy Metrics Planning

PBMM Business Strategic Initiative Development Data Flow

Basic business value and benefits documented in a business case for each strategic initiative

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Strategic Metrics Processes

PBMM Business Strategy Metric Development & Measurement Process

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Business Objectives Metrics Planning

PBMM Business Objectives Development Data Flow

Specific business value and benefits documentedin the business case for each business objective

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Business Objectives Metrics Process

PBMM Business Objective Metrics Development & Measurement Process

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Project Performance Metrics

Project Business Management Methodology

Specific metrics to address each business objective is documented in a plan for each portfolio/program/project

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Performance Metrics Processes

PBMM Portfolio / Program / Project Performance Metrics Development & Measurement Processes

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Metrics Monitoring

Planning Phase

Executing Phase

Closing Phase

Review Gate

Review Gate

Metrics Management Plan

Review Gate

Lessons Learned Metrics Review

Capture Lessons Learned Metrics

Capture Lessons Learned Metrics

Capture Lessons Learned Metrics

Initiating Phase

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Metrics Maturity

MATURITY

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Metrics Metrics MgmntMgmnt Maturity ModelMaturity Model

Baseline

1. Repeatable Metrics management standards are consistently applied to all portfolio, programs projects

3. DistributedMetrics Management is fully distributed and it is a core competency

4. SustainedContinuous improvement and innovation is common

2. Managed Metrics and project business management processes are fully integrated

A Baseline – Metrics Management is established

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EMM Maturity Time Lime

Develop EMM Design

Stage One EMM Maturity

Distribute EMM

Timing Depends on Level of SupportTiming Depends on Level of Support

EMM Training

Establish EMM

Enterprise-wide Metrics Management (EMM)Stage 1 Implementation Time Line

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EPBM Benefits of Metrics Mgmt.

Expands Enterprise-wide Knowledge on usingMetrics to Manage Obtaining Benefits & Values

Facilitates Internal Benchmarking of Work

Establishes Metrics Management Best Practicesfor use in Project Business Management (PBM)

Adds Management Value to Lessons Learned

Enables Metrics Training and Development

Provides Ability to Determine Project Successes

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Thank You!

Dennis L. Bolles, PMP andDarrel G. Hubbard, PE

Email: dbolles@chartermi.net, hubbardd@ix.netcom.com

Thank You from the MetSIG…The Information Highway For the Metrics of the World