The Right KM Technologies for Your Enterprise

transcript

19 August, 2014Tony Byrnetbyrne@realstorygroup.com @TonyByrne

SIKM Leaders Group Web Conference

“Knowledge Management”

Discipline

Practice

Technology

Don’t Let This Happen to You…

Source: http://travisthoughts.com/category/learning-technologies/

Agenda

1. Collaboration & Social in KM Context

2. Features vs Applications

3. The Marketplace

4. How to Select…

Real Story Group: What We Do

Analyze weaknesses and strengths of the tools....and vendors

Advise on successful technology selection

What Independence Means To Us

RSG Research Areas: Web and Content Technologies

We are a buyer's advocate for enterprises looking to invest in content technologies.

We provide in-depth research analyzing weaknesses and strengths of technologyand vendors.

Agenda

Collaboration and Social

A definition

col·lab·o·rate

“Work jointly on an activity toward a common goal…”

net·work

“Connect with others outside the context of

a specific goal…”

Networking & Collaboration...together

DISCUSS DO

BRAINSTORM FORMALIZE

DISCOVER ORGANIZE

IBM/Lotus: Connections vs. Quickr

NETWORKING COLLABORATION

Agenda

Features

vs. Applications

SharePoint Social Collab Services: “Feature Complete”

Source: RSG Enterprise Collaboration Evaluations

Application Archetypes

Communities

red Knowledgebase Management

External Collaboration

Project Collaboration

Socializing Legacy Processes

Innovation Support

Expertise Location

Enterprise Conversation

Social Q & A

Collaboration-oriented Networking-oriented

Enterprise Networking

Ideation / Innovation Support

Example: Explicit Q & A on Sabretown

SP Is Missing Key Business Applications

Source: RSG Enterprise Collaboration Evaluations

Agenda

The Marketplace

Digital Workplace & Marketing Technology Vendor Map

Enterprise Collaboration & Social Software Marketplace, 2014

Application Archetypes

Communities

red Knowledgebase Management

External Collaboration

Project Collaboration

Socializing Legacy Processes

Innovation Support

Expertise Location

Enterprise Conversation

Social Q & A

Collaboration-oriented Networking-oriented

Enterprise Networking

Microsoft IBM

Oracle

Three Options for Better Collaboration & Networking

Extend

Code your own

Supplement

Buy something “above”

Complement

Buy something “next to”

Suites and Such…

Cool Tools…frequently immature?

Common Administrative & System Services

Real Story Group Evaluation: Broadvision

Enterprise Search

Permissions

Integration / Dashboards

Traditional Enterprise Portal “Stack”

CRM ECMCollab /Social

BIERPHRM

}ActivityStreams

} Here,Too…

Social as a Service, Not a Place

Enterprise Search

Permissions

Integration / Reporting

CRM ECM ETC.ERPHRM

Collaboration / Social

Ratings &Tagging

CommentingStatus &

MicromessagesDiscussion Check-ins

Social in the flow of work

Three Challenges To This Architecture

1. StandardsCMISOpen SocialGadgetsActivity Streams

2. TechnicalIntegrationMobile CohesionOpennessPermissionsCompliance

3. MarketplaceBig vendors want to own the stack…

Agenda

A Selection Methodology

Testable process

Test via scenarios

in RFP

Test via custom demos

Test via head-to-

head pilots

Hold a real bake-off…in your kitchen

The Real Story…

Source: http://travisthoughts.com/category/learning-technologies/

don’t have to^

kinda^

Let’s Stay in Touch…

Contact me :

tbyrne@realstorygroup.com

The Right KM Technologies for Your Enterprise

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