The Student Experience

1

Create an Account

Select Cours

e

Order Textboo

k

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignment

s

Tutor Suppor

t

Exams

Grading

Transcript Process

Support Student Success

STUDENT EXPERIENCE PROCESS

2

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

3

CREATE AN ACCOUNT

4

SELECT A COURSECreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

5

FIND COURSE TEXTBOOKCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

6

FIND COURSE TEXTBOOKCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

7

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

PAYMENT PLAN

8

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

CHECKOUT PROCESS

9

Student NameStudent Address Credit Card

Number

CHECKOUT PROCESSCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

10

STARTING CLASS - LOGINCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

11

START CLASS - ORIENTATIONCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

Video/Audio/TextAudio/Text

Audio/Text

Engagement

Images/Text

12

CLASSROOM EXPERIENCECreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

13

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

CLASSROOM EXPERIENCE

2.

1.

14

SUBMITTING ASSIGNMENTSCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

15

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

SUBMITTING ASSIGNMENTS

16

EXAMINATIONSCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

17

GRADINGCreate an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

18

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

TRANSCRIPT PROCESS

"WOW! Quick, thorough, and honest answers to emails within minutes…Having dealt with several brick and mortar colleges where students sometimes get treated like a nuisance, the friendliness and attentive customer service at StraighterLine is a breath of fresh air.”

“Jessica was very nice to speak with and helped me at the end with my transcript questions.”

“I greatly appreciate you guys at StraighterLine.”

“I wanted to expand on my course advisor. Christine Saba is a gem. She made me feel VERY comfortable asking ANY question I had. She always answered them clearly, and in a very timely manner. If she didn't have the answer, she found out quickly. Her tone in her emails was nothing but friendly, and NEVER condescending!! I felt she did a FANTASTIC job!!”

“Andrew Hoon was great to work with. He responded quickly to my questions and was very helpful.”

19

19

Create an Account

Select Course

Order Textbook

Payment Plans

Checkout Process

Start Class – Login

Classroom

Submitting Assignmen

ts

Tutor Support

Exams

Grading

Transcript Process

Support Student Success

SUPPORTING STUDENT SUCCESS