The TSM&O Knowledge Transfer System

Steve Lockwood

Parsons Brinckerhoff,

KTS as portal for on-going KTS as portal for on-going activitiesactivities

Range of Range of ResourcesResources

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OCOE

Audience Expertise/EngagementAudience Expertise/Engagement

Risks to be overcome Risks to be overcome

• Workshop experience: Need to accommodate range of practitioner characteristics & Needs

• Resultant KTS challenges:– Multiple sites confusion– Content – not what practitioners need– User unfriendly– Invisible & Passive

• Existing KTS designed to build on

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Transfer Existing knowledge – Provide first point of accessto searchable data

Expand needed Knowledge – Identify needs/tap explicit knowledge

Build community – Manage peer dialogue & outreach

Create visibility – Develop business case & outreach/marketing

KTS ObjectivesKTS Objectives

Knowledge Topic/typeKnowledge Topic/typeSearchable Data BaseSearchable Data Base

Phase I KTS Home PagePhase I KTS Home Page

KTS Website: Searchable KTS Website: Searchable DatabaseDatabase

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PHASE I KTS WEBSITE ENHANCED/MANAGED KTS STAFFED COEGlossary/FAQs

SHRP2 Reliability Products with syntheses

SHRP2 Gap Reports Identify gaps and new research topics

Events/News Calendar, Events Calendar, News and Recent publications with weekly updates

Customized document data base and search engine

Expanded searchable data base

Creation of new material s (tacit knowledge)

Business case resources Enhanced marketing and outreach Active marketing/ outreach

“Current practices archive” Managed current practices interchange

Practice communities forums Managed/moderated forums by topic

Subscription-based email “push” Subscription push by topic

Social Network connections and feedsSHRP2 Implementation pilot dialogue by project

Links to Partners (associations websites

Private sector resource page (RFPs, business cards)

ROF resource page Support of ROF management

Support of National Op Academy

Development of webinars, training

Staff support for AASHTO SSOM

Evolutionary ApproachEvolutionary Approach