Post on 31-Oct-2014
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3 Telecom “Power Moves” in 2014
Presenter: Leo Berz, Director Professional Services, Telecom – Ecova, Don Hobbs, Director of Product Management, Telecom Solutions – Ecova, Mike Albert Date: 01/29/2014
Agenda
The Full Scope of Managing Telecom
Zeroing in on the Power Moves
Q&A/Open Discussion
9 Telecom Lifecycle Management EssentialsMOBILE • VOICE • DATACOM
The Full Scope of Managing Telecom
3 Power Moves for 2014
1. Evaluate and Plan Technology & Policy
2. Optimize Services
3. Develop Your Vendor Strategy
Evaluate and Plan Technology & Policy
Business & End User Needs
Current Architecture
Planned Business Changes
Business Continuity
Business & End User Needs
Services
Capacity
Applications
Access
– Type User Device
– Mobility
Current Architecture
Voice
– TDM or VolP
– Dedicated or Switched LD
– Adjunct Services
– AC Messaging
Data
– Public or Private Backbone?
– Infrastructure Limitations
– Data Center or Cloud
Wireline
Wireless Device Types Security and Application Access Liability and Payment
Planned Business Changes
Expansion and Contraction
– Organic Growth
– Mergers and Acquisitions
Point of Sales
E Commerce
Telecommuting
New markets
Expanded Product Lines
Regulatory
Business Continuity
Impacts
– Outages
– Data Breeches
– Loss of Data
Location/Application Criticality
Customer SLAs
Power Move Benefits
Strategic Guidance
Align with Business Needs
Uniform Corporate Approach
Budgeting Framework
Optimize Services
MOBILE • VOICE • DATACOM
Inventory Capture
Service Validation
Utilization Analysis
Inventory Capture
Services by
– Location or Employee
Circuit ID/Number
– Speed & Service Type
– Features & Associated Elements
Service Validation
Working? (Functional)
Doing What? (Purpose)
Why Needed? (Rationale)
Can Multiple Functions Share? (Efficiency)
Is There a Better Technology to Eliminate This Service?
Utilization Analysis
Voice
– Quantity of Lines/Trunks Needed
– Type of Lines/Trunks Needed
– Dedicated Versus Switched LD Access
Data
– Average & Peak Saturation
– Mix of Private & Internet Circuits
Wireless
– Device Types
– Voice & Data Plans
– Features
• International Roaming• Text
Power Move Benefits
Better Network Performance
Eliminate Unnecessary Services
Faster Resolution of Service Issues
Better Positioned for Sourcing
Procurement Strategy
Analyze Historical Spend Profile
Review Contractual Environment
Develop 3-Year Plan
Analyze Historical Spend Profile
Vendors
– CLECs, RBOCs, etc.
Service Types
– Local, LD, Data, Wireless, Other
Geography
– Region, Site
Review Contractual Environment
Contract Details
– Term Length & Expirations
– Commitments & MARC
– Renewal
– Pricing
– Language & Protections
Capability & Situation
– Overlapping Vendors?
– Relationships with Vendors (Too Comfy, None?)
– Internal Sourcing Skills
– Budget & Resources
Develop 3 Year Plan
Identify/Prioritize Goals for the Next 36 Months
– Business Enhancements
– Expense Reductions
– Technology
Establish Timing of Procurement Events
Select Procurement Tools & Methods
Identify Strategic Vendors
Power Move Benefits
Better Network Performance
Eliminate Unnecessary Services
Faster Resolution of Service Issues
Better Positioned for Sourcing
Making Your Plan
During 2014 We Will…
Evaluate & Plan Technology
Optimize Services
Develop Your Contract Strategy
Q&A
Thank You for Attending