Thriving in Cloud and Mobile environment Best Practices in Optimising Application Performance

Andreas Grabner, Lead of Center of Excellence @ Compuware APM

Once upon a time …

Private Data Center

Application Delivery Chain – The Impact of 2006 and 2007

Application Delivery Chain

Private Data Center

Private Data Center

Application Delivery Chain

Rule 2: Use a Content Delivery Network

CDN

Third Party Content

Private Data Center

Application Delivery Chain

CDN

Third Party Content

Application Delivery Chain

CDN

Third Party Content

Private Data Center

Private Data Center

Cloud

Application Delivery Chain

CDN

Third Party Content

Private Data Center

Cloud

Crashes

JavaScript Error

HTTP Error

No Caching

Slow Responses

Exceptions

No Disc space Out of Memory

Cloud Provider is down

Too many Redirects Slow database calls

To many Requests

Slow cache

Unusual Usage

Too many Web service Calls

Best Practices from …

Who we are

60M visitors 23 countries 6 languages

Centrally hosted In-house developed Multiple shops

What we do

Challenge: Expanding to a new Market

Bad User Experience == Missed Revenue Target

Challenge: Provide business visibility

• Founded in 1898 and grew through acquisitions

• Operates 275 stores, including 11 furniture galleries, under 8 nameplates, in 23 states

• Offers national and private brand fashion apparel and accessories, fine jewelry, and home furnishings

The Business Impact of Functional Issues

• It started with an complaining user: “I would love to spend money with you – but I cant get through the checkout process”

• Looked at the data from this user to identify the error

The Business Impact of Functional Issues

• ALL Safari users were impacted that bought a product with special characters in the name

• Root Cause: Bug in Safari

• Solution: Change Cookie Implementation

Align Business Goals with IT Requirements

Special Promotions Monitoring

• Special deals featured on The Today Show

• Coupon codes are required

• Monitor usage of entered coupon codes

• Sit back and watch the visitor, coupon, and completed order count jump as the deal is offered in each time zone

Align Business Goals with IT Requirements

Align Business Goals with IT Requirements

Monitoring 3rd Party Services

Monitoring 3rd Party Services

© 2012 Compuware Corporation — All Rights Reserved

Andreas Grabner, Technology Strategist

andreas.grabner@compuware.com

@grabnerandi

http://apmblog.compuware.com

http://ajax.dynatrace.com

http://javabook.compuware.com

THANK YOU