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1 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
2 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
ONA CASE: THE INNOVATION CHALLENGE
Objective – Accelerate innovation through boundary spanning networks
3 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
THE APPROACH: INNOVATION REQUIRES SPANNING FIVE ORGANIZATIONAL BOUNDARIES
CCL Boundary Spanning study with 128 senior executives (Ernst, Yip, Campbell, 2009)
72 out of 85 people (85%) completed the Innovation Challenge social network survey. A Time 2 survey will occur 6-9 months later.
4 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
RESULTS : NETWORK BY LOCATION
Individuals at the
headquarters (HQ) location
have larger networks,
averaging 24 known contacts.
Non-headquarters (Non-HQ)
employees average 16
known contacts.
Individuals within HQ interact
most frequently with others
inside of HQ, while those
outside of HQ interact with
individuals both inside and
outside of HQ.
Outside Sunnyvale
Inside Sunnyvale
5 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
RESULTS: NETWORK BY LEVEL
Average contacts increased at higher levels
― Manager – 10.6
― Director – 13.9
― Senior Director – 18.3
― Vice President – 27.7
― Executive – 43.0
The network is hierarchical, with interaction
flowing upward
Info
rmati
on
Seekers
Information Providers
Significantly higher than expected
Higher than expected
Levels of Collaboration Average to slightly above
expected
Below expected
Significantly lower than
expected
6 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
RESULTS: NETWORK BY SALES & ENGINEERING
Among the two groups, 49% of Engineering’s incoming relationships are with Sales. Only 21% of Sales’
incoming relationships are with Engineering. Both groups have less than expected levels of
collaboration with each other.
7 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
INTERVENTION : BUILDING NEW BUSINESS IDEAS AND MODELS THRU CONNECTIONS
8 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
RECOMMENDATIONS: FOUR NETWORK ROLES HOW BOUNDARY SPANNING NETWORKS DRIVE ORGANIZATIONAL CHANGE (CROSS, ERNST & PASMORE, IN PRESS)
Connectors Brokers Experts Energizers
9 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
RECOMMENDATIONS: TOP CONNECTORS, BROKERS, EXPERTS, ENERGIZERS
Connecto
rs
Bro
kers
Exp
ert
s
Energ
izers
10 Copyright © 2012 Juniper Networks, Inc. JUNIPER NETWORKS CONFIDENTIAL
ONE MORE THING…. THRIVING IN BOUNDARY SPANNING NETWORKS
Thriving Index
Low
Below Average
Above Average
High
Incoming Ties
% E
ne
rgiz
ing
Tie
s
Note: Avg. # of incoming ties was 19.3. Overall energizing % was 40%
Observations
• 74% of the individuals with
networks smaller than the
average had a thriving
index of low or below
average
• The thriving “sweet spot”
is not too many ties, or too
few, but just right