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INTRODUCTION
Computer came and appalled the world with its speed and storage capacity.
But after sometime it was felt that it should be portable, fast and storage-enhanced. It
gave birth to laptops and notebooks with cutting edge technologies. Advancements after
advancements took place and market became flooded with technically enabled
notebooks. Now the time has been that no new technique inspires the market much. So,
will it be appropriate to assume that saturation is grabbing the market, fast leading people
in to reluctance about new advancements that take place in this important segment of IT
hardware.
A desktop replacement computer is a laptop that provides most of the capabilities
of a desktop computer, with a similar level of performance. Desktop replacements are
usually larger and heavier than standard laptops. They contain more powerful
components and numerous ports and have a 15.4" or larger display. Because of their bulk,
they are not as portable as other laptops and their operation time on batteries is typically
shorter.[
Some laptops in this class use a limited range of desktop components to provide
better performance for the same price at the expense of battery life; in a few of those
models, there is no battery at all, and the laptop can only be used when plugged in. These
are sometimes called desknotes, a portmanteau of the words "desktop" and "notebook,"
though the term can also be applied to desktop replacement computers in general.
In the early 2000s, desktops were more powerful, easier to upgrade, and much
cheaper in comparison with laptops. But in the last few years, the advantages have
drastically changed or shrunk since the performance of laptops has markedly increased.In
the second half of 2008, laptops have finally outsold desktops for the first time ever. In
the U.S., the PC shipment declined 10 percent in the forth quarter of 2008. In Asia, the
worst PC shipment growth went up 1.8 percent over the same quarter the previous year
since PC statistics research started.
Technological advancement in electronics field has compelled each and
every branded company to provide the latest technology implemented in
laptops/notebook. IT brands in India are providing stylish, jazzy and powerful laptops,
best suited for indian industry and home. Branded laptops in India are customized
according to the Indian customers, keeping in mind their needs, look and feel. Each and
every piece of these laptops/notebook is unique in their own way. Offering many
additional features laptops/notebook business in India is proving their metal in the
industry. Aggressive marketing by vendors contributed to the continuous growth in the
laptop segment, posting a year-on-year growth of 104 percent or about 1 million units
shipped. The adoption of Wi-Fi by campuses in the education sector, particularly in
higher education, led to the increasing demand for laptops. However, this does not take
into account the assembled desktops that constitute a large part of the sales.
A close look at the Indian PC landscape during FY 2007-08 revealed
a pitched battle between global and Indian giants-a locking of horns characterized by
cutthroat competition fueled by fiercely waged pricing skirmishes. HCL is the leading
Indian brand, with other Indian players like Zenith, PCS, Wipro, and the likes also having
a good growth year. The MNC warriors HP, IBM, Dell, and Acer took on the Indian
giants, with HP at the pole position. With both global and Indian brands contesting
closely for greater market share, the PC market in India ended the fiscal on a rather
comforting note with a growth rate of 24%, as against the previous year's 21%.
But before building up an opinion, one must spare a glace at the
stunning notebooks launched recently by some of the key vendors like HP, Lenovo, HCL,
Acer, and Apple. These notebooks are undoubtedly, technically improved and bear all
latest features. But what make these notebooks special are their classy looks and
aesthetics. Vendors have started comprehending the call of the fashion-loving society
and, thus, are aggressively introducing classy, elegant, stylish and ultra-portable
notebooks in the market.
INTRODUCTION TO THE COMPANIES
HP & HCL: The Global Leaders
The growth of Indian consumer market is witnessing a scorching pace. It has
yielded tremendous growth in middle class spending, especially in computers and
electronics segment. According to the latest research published by IDC India, Notebook
PCs have grown at nearly 86% over last year. Laptops are fast gaining popularity in
India partially due to the fall in prices in recent months. People surely prefer the mobility
that notebook provides over desktop PCs for a bit of premium pricing.
Source:http://www.techgadgets.in/laptop/2007/20/laptop-market-marks-85-percent-growth-in-india/
The falling prices of laptops have led to a sharp surge in demand, especially from the
education and the retail segments. The prices of the notebooks dropped 11 per cent
during the calendar year 2006 against the previous year, posting 104 per cent growth with
shipment of about one million units.
According to research firm IDC, India's PC market grew by 25 percent, with total
shipments exceeding 5 million units in Q4 2006. The lion's share of the desktop PC and
laptop segment went to Hewlett-Packard (HP), which accounted for 21 percent of total
units shipped. HCL and Lenovo accounted for 13 percent and 10 percent, respectively.
The study was carried out by market research firm IDC India. The survey was done for a
wide range of products covering leading brands in the market. Only the Top 13 brands
were considered for further evaluation based on the points scored. The 13 brands
included, Acer, Canon, D-Link, Epson, HCL, HP, IBM, Intel, Lenovo, LG, Samsung,
Seagate and TVS-E.
Source: http://www.siliconindia.com/shownews/39900
About HCL www.hcl infosystems.com/leaptops
Hindustan computer Limited, also known as HCL Enterprise, is one of India’s Largest
electronics, Computing and Information Technology Company. Based In Noida, near
Delhi, the company Comprises two publicly listed Indian Companies, HCL technologies
And HCL Info systems. HCL was founded in 1976 by Shiv Nadar, Ajai Chowdhary and
four of their colleagues. HCL was focused on addressing the IT hardware market in India
for the first two decades of its existence with some sporadic activity in the global
market.HCL is the exclusive distributor of Toshiba in India whose volumes scaled to
20,000 units, compared to last year's 11,600 units. With Toshiba aligned to the higher end
of the spectrum HCL was unable to tap the low and mid-end segments of the portables.
HCL Info systems’ portfolio of products covers the entire spectrum of the
information technology needs of its customers. By virtue of the immense diversity of
markets and customers that it addresses, HCL Info systems' products offerings include
everything from high end enterprise level servers for mission critical applications to
multimedia home computers. An enterprise may be a large multi-location company
exploring solutions to e-enable the organization or may be a new born rising star looking
for someone for IT planning or setting up IT Infrastructure, HCL Info systems has a
solution tailor-made for everyone.
PRODUCTS & SOLUTIONS
DESKTOPS & NOTEBOOKS Business PCs Home PCs Business Notebooks Home Notebooks
SERVERS
Back-end Datacenter Servers
HCL Datacenter in a Box
Rack Optimized Server Solutions
Pedestal Server Solutions
Entry Level Servers
DISPLAY PRODUCTS
HCM 580M
HCM 985RFM
HCM 510LSA
RANGE OF LAPTOPS
HCL leap top 9300 VG
HCL Leap top 9100 PL
HCL Leap top 9100 TR
HCL Leap top 9100 NG
HCL Leap top 9100 EP
HCL Leap top 9200 LX
HCL Leap top 9200 GL
HCL Info systems Ltd, has launched 'MiLeap', India's first full functional, ultra
portable range of laptops that offer mobile internet computing experience at a price point
starting from Rs.13, 990. The new range of Leap tops are sleek and light weight, yet offers
a full PC functionality with true internet experience, heralding in a new category which
holds the promise of being the future of personal mobile computing, says the company.
'MiLeap' is targeted at consumer who needs to stay connected, informed, entertained and
productive—anytime and anywhere.
About HEWLETT-PACKARD’HP ( www.hp.com)
The Hewlett-Packard Company , commonly referred to as HP, is an American
information technology corporation, specializing in personal computers, notebook
computers, servers, network management software, printers, digital cameras, and
calculators, among other technology related products.
Headquarter Palo Alto, California, United States
Annual Revenue US $91.7 billion (2006)
US $104 billion (2007)
HP has been topping the overall PC shipment charts. HP's strength comes from its
technological excellence and a diverse product range aimed at different buying segments.
The huge growth it saw in the notebook space during FY 2005-06 clearly indicates the
domination HP has in this segment. HP also leveraged its peripheral business to its
advantage. For instance, it resorted to aggressive bundling of its printers with the PCs.
This acted as a clear value proposition for the buyers. As per available estimates, HP has
already opened Q1 06 with a bang-its notebook market share hovering at a whopping
37%
TECHNOLOGY AND PRODUCTS
Consumer PCs including the HP Pavilion, Compaq Presario and VoodooPC series
Workstations for Unix, Windows and Linux systems
Handheld Computing including iPAQ Pocket PC handheld computing devices
(from Compaq)
Digital "Connected" Entertainment including HP Media Smart TVs, HP Media
Smart Servers, HP Media Vaults, DVD+RW drives, HP Movie Writer and HP
Digital Entertainment Center. HP resold the Apple iPod until November 2005.
Home Storage Servers
Hewlett-Packard India has launched a range of notebooks in the country. The new line-up
includes seven notebooks belonging to
Professional range
Compaq 2710p Compaq 2510p
Compaq 6910p
Business range
Compaq 2200Compaq 6500
Compaq 6700) tentative
Workstation range
Compaq 8710 series Compaq 8510 series
HP’s newly launched notebooks will be available throughout the country at a price ranging between Rs. 24,990 to Rs 1, 49,990 (excluding taxes).
HCL Or HP: Who’s The leader among the leaders?
Technology is beating it self day by day and complementing its own potential. The crest
of satisfaction lies in more complicated but easy to use gadgets to be developed.
There has never been such a good time for laptop buyers in India. In
recent times, prices have dropped much faster than anticipated. Can someone imagine a
laptop at Rs 13,000? Yes, many players have launched low-priced laptops and prices are
likely to drop further. Especially the year 2008 should be regarded as the year of
fashionable as well as cost-effective notebooks. Taking a lead in this segment HCL Info
systems unveiled the cheapest and ultra-portable laptop MiLeap in different colors and
fashionable contours. The company boasted to target a consumer who needs to stay
"connected, informed, entertained and productive anytime and anywhere." With the
launch of MiLeap it was being believed that it would sweep the market not only on the
basis of its looks but on the basis of price as well.
.HP India where technology comes bundled with speed and power. HP laptops
in India are beating technology to drive a great force of power and core competency in
the market. Technological advancement is the market demand nowadays, but HP
Compaq India is going beyond the market demand. Taking care of consumer need, HP
Compaq is offering trendier and more technologically advanced laptop computers in
India. Realizing the potential of Indian market, HP Compaq laptops\notebook are flooded
in Indian market with all great features and functionality. Considering the needs of Indian
consumer HP Compaq India has researched the market and knows how to advertise their
laptop computer in Indian market.
Here comes the best part of the PC business-Notebooks. Notebooks
recorded a spectacular growth of 86% during FY 2007-08. No longer it is a high value
low volumes game, as one saw a deluge of offerings from vendors catering to the low-
and high-end segments. With the escalation of the affordability factor, one also saw the
lines between a desktop and a notebook get blur. For instance, a medium end desktop
vended at Rs 25K in comparison to a low-end Celeron or Sempron based notebook
retailed at Rs 33K. Looking at the impressive growth, the low-end notebooks escalated
up the popularity charts, with students, educational institutions and SMBs taking
advantage of affordable price points, and buying notebooks instead of desktops.
Source: http://www.idcindia.com/press/dec16a.html
The growth of Indian consumer market is witnessing a scorching pace. It has yielded
tremendous growth in middle class spending, especially in computers and electronics
segment. According to the latest research published by IDC India, Notebook PCs have
grown at nearly 86% over last year.
Laptops are fast gaining popularity in India partially due to the fall in prices in recent
months. People surely prefer the mobility that notebook provides over desktop PCs for a
bit of premium pricing.
Notebooks are also fast becoming a popular choice amongst large enterprises,
SMBs and Educational segment, where the growth registered was even higher at 100%.
The popularity of Social networking and web2.0 sites like Orkut has also
fuelled this growth. A lot of teenagers are hooked on to computers/notebooks over these
social networking sites. The popularity of cyber cafes has also suddenly grown over last
couple of years due to this fact.
Another interesting statistic is the growth in Broadband Internet in India. The number of
broadband users in India is jumped by more than 180% this year.
Source: IDC India 2007
Even with all these statistics, India is still
in its infancy for Internet and computer
unit computer penetration. Experts opine
that by 2012 one of every 5 people living
in cities will have a PC. Every
PC/Notebook maker from HCL to
Lenovo, gateway are having aggressive
plans to grab their share of Indian market.
The competition amongst these vendors is
proving to be boon for Indian consumers
due to the fall in computer pricing. The
competition is so cut throat that now there
is not much difference in pricing between
a grey market PC and a branded one.
Earlier, a branded pc used to cost around
50% more expensive than a grey market
one- Now that difference is less than 15%
India Notebook PC Market grows
nearly 85% in 3Q 2007 to cross 5
lakh shipments in a quarter.North
India leads in notebook PC shipments
on the back of strong demand from the Consumer
The Portables Parade
Company 2006-07Units
2007-08Units
HP 75,058 230,963
HCL 61,848 116,000
Lenovo 20,106 40,598
LG - 8,308
Dell 23,425 42,085
Zenith 7,200 26,657
Toshiba 2,925 13,400
Apple 500 -
Samsung 5,827 2,000
Acer 20,243 83,939
Wipro 2,294 2,877
PCS - 4,250
Sahara - 15,550
Others 568 1,965
Total 219,994 588,592
Source: IDC India, 2007
In terms of desktop PC shipments HP retained its top position with a market share of
15.2%, followed by HCL and Lenovo in second and third spots, respectively during 3Q
2007.
In terms of notebook PC shipments, HP retained the top spot with a market share of
37.8% in 3Q 2007. Lenovo came in at the second spot and Acer climbed up to take the
third spot.
Table 1: India PC Shipments (million units)
Form Factor Total 2006 3Q 2007 Jan-Sept 2007
Desktops 4.42 1.29 3.60
Notebooks 0.98 0.51 1.21
Total 5.40 1.80 4.81
Table 2: India Notebook PC Shipments by Region: 3Q 2007
Geographical Region 3Q 2007 (% share) Year-on-Year Growth (%)
Northern India 31.8% 104%
Eastern India 9.9% 70%
Southern India 30.2% 80%
Western India 28.1% 77%
Total 100.0% 85%
Source: http://www.idcindia.com/press/dec16a.html
India PC market records 2.085 mn shipments in 2Q 2008,
overall 8.1% growth
NEW DELHI: During the April-June quarter of calendar year 2008 (2Q 2008)
the overall India client PC market grew 8.1% year-on-year (2Q 2008 over 2Q 2007) in
terms of unit shipments to record sales (shipments) of 2.085 million. In the same period
(2Q 2008 over 2Q 2007) desktop PC shipments displayed a drop of 2.4%, while notebook
PC shipments showed a growth of 51.2%.
In the overall Client PC (Notebooks and Desktops combined) market, HP
retained the top spot with a market share of 18.7%, followed by HCL at second spot and
Dell moving up to the third spot during 2Q 2008.
In terms of desktop PC shipments HP retained its top position with a market
share of 13.9%, followed by HCL and Dell in second and third spots, respectively during
2Q 2008. In terms of notebook PC shipments, HP retained the top spot with a market
share of 31.2% in 2Q 2008; Dell moved to second spot while Acer retained the third spot.
"With the Indian economy expected to grow only at 7.5-8.0% in the April 2008-March
2009 fiscal
Source:http://economictimes.indiatimes.com/Infotech/Hardware/India_PC_market_records_2085_mn_shipments_in_2Q_2008_overall_81_growth/articleshow/3470105.cms
The Market: Up Close
HCL Info systems
HCL Info systems continues to lead the Indian PC industry in terms of total annual
shipments of desktop PCs. HCL maintained its leadership position in terms of desktop PC
shipments in the Indian market for the fifth year consecutively. The company terms the
response to its Rs 10K PCs as encouraging. HCL deserves the credit for opening up a
new category in the desktops PCs with Rs 10K desktops, which created a change in
perception among the buyers. Meanwhile, HCL also became one of the nation's first
computer manufacturers to offer Microsoft Windows XP Starter Edition-a first-of-its-
kind multi-lingual based operating system. The company also saw good takers for EMI
schemes. For instance, around 20% of its total desktop shipments were sold through the
EMI route during the year.
Hewlett-Packard
HP has been topping the overall PC shipment charts. HP's strength comes from its
technological excellence and a diverse product range aimed at different buying segments.
The huge growth it saw in the notebook space during FY 2006-07 clearly indicates the
domination HP has in this segment. HP also leveraged its peripheral business to its
advantage. For instance, it resorted to aggressive bundling of its printers with the PCs.
This acted as a clear value proposition for the buyers. As per available estimates, HP has
already opened Q1 08 with a bang-its notebook market share hovering at a whopping
37%.
Lenovo
Having successfully integrated the synergies out of the IBM deal, Lenovo strengthened
its enterprise product portfolio and focused on consolidating the 'Think' brand during the
first few quarters of 2005. The company introduced the ThinkPad X41 Tablet PC
and claimed that it was the industry's lightest, thinnest, and most secure tablet. Later, it
launched the ThinkPad R50e, targeting the SMB and SOHO users. It also introduced 64-
bit computing with the Think Centre A51, launched the first wide-screen ThinkPad on ’z’
series and Think Centre E51 desktops for small businesses. During the year, it also
invested in building a strong service and support network.
Expected. Growth
Expected to notch up an overall growth of 25% to 28% for FY 2008-09
MARKET POTENTIAL AND ITS MEASUREMENT
Source: www.netmba.com
Market Potential data measures the likely demand for a product or service in a county,
ZIP Code, or any other defined trade area. Businesses and other organizations use Market
Potential data to make decisions about where to offer products and services.
With Market Potential Data one cano Optimize your merchandise mix.
o Invest marketing amount more effectively.
o Develop successful advertising and marketing plans.
o Decide which expansions are most profitable.
Why Use Market Potential Data
Market Potential data helps companies understand, predict, and influence consumer
behavior by providing insight into areas with the highest growth potential. This allows
you to make informed decisions about products and services based on the latest trends
and consumer demand. In marketing, the term market refers to the group of consumers or
organizations that is interested in the product, has the resources to purchase the product,
and is permitted by law and other regulations to acquire the product. The market
definition begins with the total population and progressively narrows as shown in the
following diagram.
Conceptual Diagram
Beginning with the total population, various terms are used to describe the market based
on the level of narrowing:
Total population
Potential market - those in the total population who have interest in acquiring
the product.
Available market - those in the potential market who have enough money to buy
the product.
Qualified available market - those in the available market who legally are
permitted to buy the product.
Target market - the segment of the qualified available market that the firm has
decided to serve (the served market).
Penetrated market - those in the target market who have purchased the product.
In the above listing, "product" refers to both physical products and services.
The size of the market is not necessarily fixed. For example, the size of the
available market for a product can be increased by decreasing the product's price, and the
size of the qualified available market can be increased through changes in legislation that
result in fewer restrictions on who can buy the product.
Defining the market is the first step in analyzing it. Since the market is likely to be
composed of consumers whose needs differ, market segmentation is useful in order to
better understand those needs and to select the groups within the market that the firm will
serve.
“TO STUDY and analyze the market potential of HCL and HP in laptop segment”
NEED AND SCOPE OF THE STUDY
IT sector is growing at a highest rate ever. This sector is striving to tap almost
each potential customer to use and buy its products. Having laptop has been
become the need of every person. Now days everybody wants to enjoy these
technically advanced gadgets.
With liberalization, privatization and globalization after 1991,so many companies
are operating in India hence the market is quite competent With so much
competition prevailing ,companies are interested to know the customers
perception towards various brands available in the market so as to work on it and
capture the market.
The main objective of the study is to find out the competitive edge of one
company over other. Which company is having the highest market share, what are
the different services are offered by them, how brand conscious. And brand loyal
they are, what are customer’s expectations from these brands in future.
Company Name Market Share
HP 21%
HCL 14%
Lenovo 9%
Source: IDC Research Firm
Rising demand for laptops has led these IT product manufacturers to innovate and launch
new laptops with upgraded systems in the market to fulfill the needs and aspirations of
the potential customers.
Study covers HCL and HP information systems. Only Laptop/notebook owners in the
Chandigarh are taken under study.
OBJECTIVES OF THE STUDY
To know the marketwise potential for HP & HCL in laptop/notebook segments.
To study the purchase behavior and market preference for laptops
To know the reasons for switching consumer buying decision from one brand to
other.
To know the brand loyalty and likeness for IT brands among the people.
To analyze the future consumer potential between foreign and indigenous laptop
brands.
To study the satisfaction level of the laptop users.
RESEARCH METHODOLOGY
RESEARCH
Research comprises defining and redefining problems, suggested solutions, collecting,
organizing and evaluating data, making deductions and reaching conclusions.
RESEARCH METHODOLOGY
Research methodology is the science of research to how research is done scientifically
using the research methods. Research methodology is a careful investigation for inquiring
in a systematic method and finding solution of a problem. It comprises the defining and
redefining of problem formulating hypothesis, collection and evaluating data, making
detection and reaching conclusion. This research consists of following element:
RESEARCH INSTRUMENTS
The research instruments refer to the methods, techniques and various other tools
associated with conducting the research. The research methodology practiced in the
project research is mentioned below.
RESEARCH PROBLEM
To know and analyze the market potential of HCL and HP in laptop/notebook segment.
SAMPLE DESIGN
Sample is the enumeration of few items of the entire population. The way of selecting a
sample is called sample design. Sample design is thus the plan determined before the data
is actually collected. In this study the judgment sampling will be used to collect the data.
SOURCE OF DATA COLLECTION
One of the most difficult tasks the investigator is faced is obtaining or gathering the
desired information or data. If data is inaccurate and inadequate the whole analysis may
be faulty and the findings give misleading results.
Two kinds of data:
Primary Source
Secondary Source
Primary Data: A primary source is one that it self collect data
Primary data was obtained in following ways
Conversation with owners & users of different laptop brands.
Data taken from Questionnaire which includes open ended as well as close
ended questions
Secondary Data: Secondary source is one that makes available data which
were collected by some other agency.
Secondary Data was obtained in following ways
Books
Internet.
SAMPLE SIZE
The sample size of a statistical sample is the number of repeated measurement that
constitutes it. It is typically denoted n, and is a non-negative integer.
This refers to the number of items to be selected from universe to constitute a sample.
Sample size-------150 respondents.
GEOGRAPHICAL AREA COVERED
Geographical Area: Chandigarh
SAMPLING TECHNIQUE
CONVENIENCE JUDEMENTAL SAMPLING
SAMPLING UNIT
LAPTOP/NOTEBOOK OWNERS of HCL and HP brands.
DATA ANALYSIS:
Regarding the data analysis appropriate techniques are used.
LIMITATIONS OF THE STUDY
1. Due to paucity of time & resources, the scope of study is limited to few
laptop/notebook owners in Chandigarh city.
2. Smaller sample may not always give better results. Sample may not be true
representative of the whole population.
3. The possibility of biased responses can’t be ruled out.
4. Lack of availability of full information.
5. Lack of interest of respondents.
Demographic profile of the study
Age Occupation Respondents
20 -25 Years Student 70
25 -45 Years Employee & Business 70
30 – 40 Years Household 10
Total 150
ANALYSIS OF DATA
Q1 Various Laptops owned my Users
Occupation and Age of Respondents
46%
47%
7%
20 -25 Years Student
25 -45 Years Employee& Business
30 – 40 YearsHousehold
COMPANY RESPONDENTSHP 56
HCL 50 Others 44 Total 150
HP38%
HCL33%
Others29%
HP
HCL
Others
Interpretation: In the above case I have taken the sample of 150 laptop/notebook owners
in which 56 consumers used HP notebooks, 50 of them owned HCL notebooks and 44 of
them owned other Laptops (DELL, Lenovo, Toshiba, and Samsung)
Q2: Factors Motivated You to Buy the Above Brands
o Advertisements
o Dealer outlet
o Family/friends
o OTHERS ( Brand Name)
COMPANY RESPONDENTS
ADVERTISEMENTS 52
DEALER OUTLET 38
FAMILY/FRIENDS 30
BRAND NAME 52
TOTAL 172
Interpretation: Out of 150 LAPTOP/NOTEBOOK owners most of them were being
motivated by Advertisements and Brand Name of the above purchased brand because
they have maximum approx. 30% each or other were being familiarized by a Family,
Friend or a Relative about the brand. Even some of them through a Dealer visit proposed
of buying that particular brand.
Q3. Time Period for which Laptops have been used
o 1 to 6 months
o 6 months to 1 year
o 1 to 2 years
o 2 years or more
Time period RESPONDENTS
1-6 months 53
6 months -1 year 49
1 -2 years 25
2 years or more 23
Total 150
FACTORS MOTIVATED CONSUMERS TO BUY ABOVE BRANDS
ADVERTISEMENT 31%
DEALER22%
FAMILY17%
BRAND NAME30%
ADVERTISEMENT DEALERFAMILYBRAND NAME
RESPONDENTS
1-6 months35%
6 months -1 year33%
1 -2 years17%
2 years or more15% 1-6 months
6 months -1 year
1 -2 years
2 years or more
Interpretation: In the above case the respondents were being asked about the time period since the purchase so as to verify whether the respondent is a new user or an experienced one. Mainly the respondents in the region owned laptop/notebook since 1 month to 6 months and 6 month to 1 year were much familiar with brands.
Q4: Mode of Usage
o For data storage and transference
o Internet related services like downloading, surfing
o For official usage
o For watching movies and playing games
o If other ( Specify)
MODE OF USAGE
RESPONDENTS
For data storage and transference
142
Internet related services like downloading, surfing
113
For official usage 57
For watching movies and playing games
50
For some other purpose
24
Q5. Satisfaction Level of different Brands
o Very Unsatisfied
o Unsatisfied
o Somewhat Satisfied
o Very Satisfied
o Extremely Satisfied
For HCL
Satisfaction level RESPONDENTS
Mode of usage and number of respondents
050
100150
For datastorage andtransference
Internet relatedservices likedownloading,
surfing
For officialusage
For watchingmovies and
playing games
For some otherpurpose
For data storage and transference
Internet related services like downloading, surfing
For official usage
For watching movies and playing games
For some other purpose
Very unsatisfied 5
Unsatisfied 7
Somewhat satisfied 1
Very satisfied 13
Extremely satisfied 24
TOTAL 50
For HP and Compaq
Satisfaction level RESPONDENTS
Very unsatisfied -
Unsatisfied -
HCL Users Satisfaction Level
10%
14%
2%
26%
48%
Very unsatisfied
Unsatisfied
Somewhat satisfied
Very satisfied
Extremely satisfied
Somewhat satisfied 10
Very satisfied 36
Extremely satisfied 10
TOTAL 56
interpretation: Basically customers give no positive response to this question; they
(customers) are of the view that both the brands are satisfactory up to a level. But in the
case of HCL the system users are extremely satisfied with their product. But in case of
HP the respondents were not satisfied up to an extreme level. This interprets that
although HP has a greater potential marketwise but the user satisfaction level in case of
HCL is much higher.
LaptopsVery Unsatisfied Unsatisfied
Some What Satisfied
Very Satisfied
Extremely Satisfied Total
HCL 5 7 1 13 24 50HP 0 0 10 36 10 56OTHERS 6 5 12 15 6 44Total 11 12 23 64 40 150
HP Users Satisfaction Level
18%
64%
18%
Somewhat satisfied
Very satisfied
Extremely satisfied
Observed Value
Expected Value
(o-e)*(o-e)
(o-e)*(o-e)/e
5 3.6 1.96 0.54444440 4.1 16.81 4.16 3.2 7.84 2.457 6 1 0.16666670 4.48 20.0704 4.485 3.52 2.1904 0.62227271 7.66 44.3556 5.7905483
10 8.58 2.0164 0.235011712 6.74 27.6676 4.104985213 21.3 69.3889 3.25311336 23.9 146.6521 6.138639615 18.8 14.2129 0.757213624 13.3 113.8489 8.540802710 14.9 24.3049 1.6279236
6 11.7 32.8329 2.799053745.610675
No. of Rows = 3
No. of Columns = 5
Formula = (r- 1) (c- 1)
= (3-1) (5-1)
= 2*4
= 8
Q6: Overall Performance:
o Much better
o Somewhat better
o About the same
o Somewhat worse
o Much worse
o Don't know or never used
Overall performance level RESPONDENTS
Much better 112
Somewhat better 22
About the same 16
Somewhat worse -
Much worse -
Don’t know or never used -
Total 150
Interpretation: In the above case of overall performance level for all brands the
respondents were questioned and enquired about the overall usefulness of the machine
w.r.t features, looks, configuration, services. The analysis interpret that the respondents
were much satisfied with their machines and brand as 74% of the respondents show that
in comparison to other brands their laptop is much better and this shows that the
respondents have a much higher of satisfaction level. The result shows in overall sense
that the various brands are present but the performance level is overall the same for HP as
well as HCL.
Q7 Brand Preference
o HCL
o HP
o Stick To The Same one
OVERALL PERFORMANCE
74%
15%
11%
Much better
Somewhat better
About the same
o Others
For HCL users
RESPONSE RESPONDENT
HP 11
Stick to the same one 33
Some other brands 6
Total 50
For HP users
RESPONSE RESPONDENTS
HCL 12
Stick to the same 40
Other brand 4
Total 56
BRAND PREFERNCE FOR HCL USERS
22%
66%
12%
HP
Stick to the same one
Some other brands
Interpretation: This shows that the HCL& HP users both have brand likeness for
their respective brands. As the HCL users too had a choice for HP at a larger rate
whereas for other brands like dell the choice for this brand is at an appreciable
rate. This shows the brand awareness among the consumers.
Q8.Rating of Different Parameters
Brand name
Configuration
Price and discounts
Looks and features
Service after sales
Warranty
Credit facility
Genuine accessories and peripherals
Extendable configuration
Weight
Resale Value
Sr. No.
Brand Name Configuration
Price and Discounts
Looks and Features
Service after sales
Warranty
Credit Facility
Genunine Accessories
Extendable Configuration Weight
Resale Value Total
1 106 0 18 2 0 10 0 1 13 0 0 150
2 0 75 0 20 33 2 20 0 0 0 0 150
BRAND PREFENCE FOR HP USERS
0
5
10
15
20
25
30
35
40
45
HCL Stick to the same Other brand
Series1
3 20 0 65 0 0 20 20 0 5 15 5 150
4 0 10 20 70 31 0 9 0 10 0 0 150
5 5 35 5 18 77 0 0 0 0 5 5 150
6 0 15 0 20 0 87 0 13 0 10 5 150
7 18 0 20 0 5 9 73 0 15 0 10 150
8 1 0 8 0 0 0 25 93 0 10 8 150
9 0 0 5 4 0 10 0 40 87 4 0 150
10 0 0 9 11 0 5 0 0 15 100 10 150
11 0 0 0 5 0 5 3 3 5 6 104 150
Total 150 150 150 150 150 150 150 150 150 150 150 1650
Interpretation: From the above data we can find that most the respondents given first
preference to Brand Name and least preference to resale Value
Q 9 Satisfaction Level of Different attributes of the laptops
a) Brand
Satisfaction X
Respondents (f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 11 0Somewhat Agree 1 68 68Strongly Agree 2 71 142
150 210
Mean =1.4Interpretation : When the consumers were being inquired about the parameters which
they think are important while buying a laptop/notebook. The consumers on the basis of
brand name and popularity reacted as sole reason which is in their minds while
purchasing. This shows the consumer’s brand awareness and effect of advertisements and
other promotional activities done by companies in order to popularize their brands . Most
of respondents are going towards the strongly agree about the brand because means is
approx 1.4
(b) Configuration
Satisfaction XRespondents (f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 0 0Somewhat Agree 1 7 7Strongly Agree 2 143 286
150 293
Mean = 1.953333
Interpretation: When the users were questioned on basis of configuration as main
parameter while purchasing a laptop/notebook. No doubt, configuration proportionate to
the working power of the machine and the main selection parameter while purchasing a
laptop. Most of the respondents are going towards strongly agree about the configuration
because mean is 1.95333
(c) Price and Discount
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 15 0Somewhat Agree 1 123 123Strongly Agree 2 12 24
150 147
Mean = 0.98
Interpretation: When the consumers were asked about the price and discounts offerings the reaction was notable and this shows the availability of discounts attract much strength of the potential consumers in the pipeline. The price is the main selection criteria among the consumers while buying a laptop. In this case most of the respondents are going towards somewhat agree and mean is 0.98
(d) Looks and Features
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0
Somewhat Disagree -1 0 0Neutral 0 2 0Somewhat Agree 1 33 33Strongly Agree 2 115 230
150 263
Mean = 1.753333
Interpretation :The looks and features have a place of their own the consumers give a
respect to presence of the good features in the laptops like Bluetooth,wi-
fi,camera,Advanced graphics technology and compact build. Respondent are also more
aware about the looks and features and they are going towards strongly agree about this
and mean is 1.7533
(e) Service after Sales
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 0 0Somewhat Agree 1 12 12Strongly Agree 2 138 276
150 288
Mean = 1.92
Interpretation: The service after sales property is much weaker in India but the compact
and advanced features need an over life support which is regarded mandatory preference
among the users. This shows service after sales should be provided by every vendor at its
best. In this case most of the respondents are going towards the strongly agree.
(f) Warranty
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0Somewhat -1 0 0
DisagreeNeutral 0 0 0Somewhat Agree 1 73 73Strongly Agree 2 77 154
150 227
Mean = 1.513333
Interpretation: The warranty is the care taking time period on the side of the vendor. The consumers respond to this feature as prime criteria while purchasing. Mostly the big brands are providing the warranties to their customers extending up to 3 years. This is in case of HP which sometimes provides insurance cover on its popular brands of laptops. Most of the respondents are going towards the strongly agree and mean is 1.51
(g) Credit Facility
Satisfaction XRespondents(f) fx
Strongly Disagree -2 3 -6Somewhat Disagree -1 35 -35Neutral 0 71 0Somewhat Agree 1 38 38Strongly Agree 2 3 6
150 3
Mean = 0.02Interpretation: The availability of credit facility is not a main choosing parameter in consumers.Althogh, some of vendors have a finance facility available on some laptop through a tie-up with a finance firm but the consumer regards this as a secondary preference. Mostly of respondents are Neutral in this case.
(h) Accessories
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 5 0Somewhat Agree 1 5 5Strongly Agree 2 140 280
150 285
Mean = 1.9
Interpretation: The availability of genuine spares and peripherals are another healthy parameter for choosing among the brands. The brand with a less popularity remains least purchased because of this reason. But consumers know the brand with much popularity will have a good range of accessories and peripherals available. That’s why consumers go for good brands for a secure future of the system. In this case these are mostly going towards the strongly agree.
(I) Extendable Configuration
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 3 0Somewhat Agree 1 131 131Strongly Agree 2 16 32
150 163
Mean = 1.086667
Interpretation: Technology remains changing over a time. So, the laptop bought today
may be outdated tomorrow. So there should always a chance available on consumer to
upgrade his machine. The consumers think in bulk that the companies should avail them
with more expanded options in the future in order to update with each change. In this
case most of the respondents are going towards the some what agree and mean is 1.0866
(j) Weight
Satisfaction XRespondents(f) fx
Strongly Disagree -2 0 0Somewhat Disagree -1 0 0Neutral 0 0 0Somewhat Agree 1 121 121Strongly Agree 2 29 58
150 179
Mean = 1.193333
Interpretation: The weight of the laptop is also a prime option among the consumers
while buying the laptop. As the portable should be easy to carry along and compact in
size and build. Most of the respondents are going towards the some what agree because
mean is approx 1.1933
(k) Resale
Satisfaction XRespondents(f) fx
Strongly Disagree -2 56 -112Somewhat Disagree -1 45 -45Neutral 0 30 0Somewhat Agree 1 19 19Strongly Agree 2 0 0
150 -138
Mean = - 0.92
Interpretation: The resale value is the amount which a consumer should get after he resells it again. But the portable is a kind of product which is of a long life usage and also most of the respondents owned the laptop a year back or recently. This shows in an overall respect that resale value is not given a much consideration while buying a laptop/notebook Most of the respondents are going towards the strongly disagree regarding the resale value and mean is – 0.92
FINDINGS
From The Conducted Survey, I Have Reached To The Following Findings: The
Following Facts:
The study concludes that the current laptop/notebook technology is rapid
and it is fast replacing the desktop PC. In the surveyed market HP leads
the market share race with 36% and brand likeness for HP is more then
HCL for the market.
Demand for the Laptop/notebooks segment of the personal computer arena
in the region and among the youth is taking an appreciable attention due to
new generation of the mobile products coming in the market and these
notebook brands are offering various models and latest designs with
attractive prices and discounts.
Market potential for both the IT brand names HCL and HP is going to
grow at a much higher rate, as the use for laptops/notebooks among the
students and the business professionals has found an important role. The
models too launched by these brands have applause from its users.
Due to rapid development in internet technology the wi-fi enabled systems
are more preferred, as they can be connected to the internet easily. The
number of notebook computers embedded with wireless connectivity
among the students and corporate will skyrocket in the coming period.
The availability of credit facility has made the unaffordable customers to
own a laptop with very small EMIs. This attracts small business houses
towards the brands offering the credit facility.
According to study the future demand and potential for the
laptop/notebook segment will experience an immense growth. According
to IDC India, a marketing research firm notebook sales are expected to
account for 45% of worldwide PC sales.
Majority of customers say they will stick to the same brand they own
currently that may be either HCL or HP .and very few of them has found
switching over to a different brand as a foul’s play.
The promotional tools of HCL, which includes: -
Electronic media ads (TV, RADIO)
Print media ads (Newspaper, Magazines etc)
Dealers network are much better than that of HP that’s why the customers of HCL are
mostly known to the new product and launches It was also found that the
advertisements of HCL eye catching then that of HP India.
It was also analyzed from the data that the users preferred the brand name and
popularity rather then the price and discounts, which are considered as a
secondary purchase parameter while buying.
HCL being the indigenous brand has not an admirable likeness among
consumers as compared to the foreign brands available in the market.
Potential consumers have a buying preference for the American brands in the
market.
There is no denying fact that China is booming and according to media report
sales of laptop computers are expected to boom in near future.
Recommendations/Suggestions
There are a few recommendations and suggestions on the bases of 7Ps’ of marketing mix:
-
Product
Wide range of designs should be available in the market
Notebooks with rich and innovative features should be launched continuously
Price
Higher Prices in laptops/notebooks is still an issue with the potential customers
Discounts can be given with gift offerings although it is been implied in many of
the brands.
Credit facility with less interest rate should be offered.
Place
Still in many cities, it is difficult for many customers to find dealers of the HP and
HCL.more and more company outlets should be opened along with dealer
networks and service centers.
Rural areas should also be considered.
Promotion
Discounts & free gifts can do a lot.
Warranty and service after sales should be encouraged by these brands.
Credit facility at low interest rates should be provided.
People
Still there is need for more motivation among the youth and businessmen.
Dealers and sales men should be trained in order to cater accordingly with the
need of customers.
Processes
The merchandising should be done effectively as this also affects consumer
buying behavior.
Free service after sales system within a specific time period can also be started for
convenience of customers.
Increase of Technical excess (customer care centres, help and support) can also
act as a positive factor.
Physical Evidence
Dealer should display and advertise the new launches in laptop/notebook time to
time.
Looks and displays should be fascinating and appealing
Elements like exchange and reselling, etc should be given due consideration
TENTATIVE CHAPTER SCHEME
CHAPTERS PARTICULARS
Chapter – 1 INTRODUCTION TO THE STUDY
Chapter-2 REVIEW OF LITERATURE
Chapter – 3 NEED, SCOPE & OBJECTIVES OF STUDY
Chapter –4 RESEARCH METHODOLOGY
Chapter – 5 LIMITATIONS OF THE STUDY
Chapter – 6 DATA ANALYSIS & INTERPRETATION
Chapter – 7 FINDINGS
Chapter - 8 CONCLUSION AND SUGESIONS
Websites:
www.hp.com/india
www.gadgetsparade.com
www.hcl infosystems.com/leaptops
http://www.siliconindia.com/shownews/3990
http://www.idcindia.com/press/dec16a.html
www.netmba.com
www.economictimes.com/news/ laptops
http://www.physorg.com/news10165.html
http://us.rediff.com/money/2006/jun/03lap.htm
http://economictimes.indiatimes.com/Infotech/Hardware/
India_PC_market_records_2085_mn_shipments_in_2Q_2008_overall_81_gr
owth/articleshow/3470105.cms