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TitleSub Title

Author, Date

Using the Coaching Approach – Key Coaching Skills for Leaders & Managers

Presented to:

LINGOs Members Agencies Nov.30th, 2010

TitleSub Title

Author, Date

Alison Hendren MCC & Founder

Amy RuppertMCC & Executive Director Creative Development

Today’s Master Coaches for LINGOs

What if everyone had coaching skills?

Our Vision is that they will. Our Mission is to see that they do.

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ANY question is okay!

You are accountable for your learning. (The more you give, the more you get!)

What we say in the room stays in the room!

When you bring real life scenarios to the day, please change names for confidentiality.

There is no hierarchy in the room. Everyone is at the same level.

It is ok for EVERYONE to make mistakes!(They show you are trying.)

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Coaching out of the Box ®

GROUND RULES

Our Objectives for today:

Introduce you to the other four core coaching skillsProvide some coaching demonstrations

Welcome!!

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1. Listening2. Encouraging3. Questioning4. Requesting5. Action Planning

Encouraging

Questioning

Requesting

Action Planning

Listening

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The 5 Core Coaching Skills

Coaching out of the Box ®

Review of Homework

1.What did you find was easy?

1.What did you learn about your “coachee” when you practiced listening?

1.What did you find was hard?

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Skill 2: Encouraging

Yes you can do it!! I like your plan It is very clear and specific.

You’re doing just great! You’ve demonstrated you understand the objectives.

You are on the right track. Keep going!

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Coaching out of the Box ®

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Skill 2: Encouraging

Different ways to encourage

How do you know what works?

Who do you think could benefit from encouraging right now?

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Coaching out of the Box ®

Skill 3: Questioning

A critical skill and perhaps one of themost essential tools in your toolkit.

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The 5 Core Coaching Skills

Coaching out of the Box ®

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What does tolerating this situation cost you? What support do you need to say “NO”? What lesson do you keep getting over and over

again? What is getting in the way? Are you willing to ask for what you need? When does this become about what you need? What are you truly passionate about? What’s the worst thing that could happen if you

did that?

Taken from “365 Coaching Questions”

Skill 3: Questioning13

The 5 Core Coaching Skills

Coaching out of the Box ®

Powerful Questions

challenges, moves to action, excites

tells people you believe in them

provides an opportunity to stretch someone

gives people a chance to get really clear

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The 5 Core Coaching Skills

Coaching out of the Box ®

Skill 4: Requesting

Be clear about the request.

Be clear about the deadline.

Offer 3 possible responses:

1. Accept

2. Reject

3. Negotiate

Skill 4: Requesting15

Coaching out of the Box ®

The 5 Core Coaching Skills

The Key Elements of Requesting

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Skill 5: Action Planning

WHO is accountable?

WHAT are they accountable for?

WHEN is it due?

WHAT support or resources are required?

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The 5 Core Coaching Skills

Coaching out of the Box ®

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1. Listening2. Encouraging3. Questioning4. Requesting5. Action Planning

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Coaching out of the Box ®

The 5 Core Coaching Skills

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Coaching out of the Box ®

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Coaching Demonstration

Debrief

What did you learn?

Coaching out of the Box ®

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Coaching out of the Box ®

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The 5 CORE Coaching Skills

WHAT You Need To Do

1. Listening2. Encouraging3. Questioning4. Requesting5. Action Planning

How will you integrate these into your Management and Leadership Toolkit?

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Coaching out of the Box ®

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Action

What exactly are you committed to doing differently?

What resources do you need to do that?

What will be the biggest impediment to that?

What will be the biggest support in making this work here?

Where will you start?

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Coaching out of the Box ®

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Coaching Demonstration

• Notice what skills were demonstrated?

Coaching out of the Box ®

What are you walking away with as a result of our class today?

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Coaching + Courage =

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web: http://www.CoachingOutoftheBox.comFacebook: http://www.facebook.com/coachingmainstreamBlog: http://www.takingcoachingmainstream.com/blog

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