Post on 22-Nov-2014
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ENTERPRISE CONTENT MANAGEMENT
Top Five Ways ECM Can Help You Today
© 2014 IBM Corporation
Turn information into action. Improve customer engagement. Reduce costs.
2 Enterprise Content Management © 2014 IBM Corporation
THE POWER OF CONTENT IN CONTEXT With IBM ECM your data becomes exponentially more valuable when it’s easy to access, consume and share.
Enhance the customer experience
Increase operational efficiency
Improve customer retention rates
Create opportunities for self-service
Adapt to future technologies
Put your content to work.
ECM has evolved to meet the growing needs of knowledge workers and businesses that want more from their data now and in the future.
3 Enterprise Content Management © 2014 IBM Corporation
AT REST OR IN MOTION What state is your content in?
Having an open standards, extensible application development environment opens up all kinds of content
solution possibilities, from content apps to case apps both integrated with social media, and more.
—Ari Juntunen, CTO, Elinar Oy Ltd.
Data at rest isn’t just costly to maintain. It can expose your organization to compliance risks. COST
VALUE
Setting content in motion drives value.
ECM can empower your business in new and powerful ways.
Content at rest =
Content in motion=
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ENHANCE the customer experience
Accelerate resolution of customer issues with intelligent, consistent data retrieval
Gain new context and improve service and support engagement with a 360° look at customer data
Automate and measure workflow to improve customer service processes
70% Reduction in deficiencies. North Shore Credit Union experienced a 70% reduction in deficiencies for end-user processes.
5 Enterprise Content Management © 2014 IBM Corporation
INCREASE operational efficiency
Store and retrieve data for tailored client experience with lower overhead
Collect and analyze key data to mitigate risk and prevent fraud
Retrieve key data quickly to support mission- critical processes and projects
75%Savings in time to compile new project information. PPL Corporation saw a 75% decrease in time to compile information for new projects.
6 Enterprise Content Management © 2014 IBM Corporation
IMPROVE customer retention rates
Aggregate key customer data to generate market insights
Deploy market insights intelligently to improve products and services
Protect key relationships and investments from churn or deterioration
61% Annual ROI. Hennepin County Human Services and Public Health experienced 61% annual ROI.
7 Enterprise Content Management © 2014 IBM Corporation
CREATE opportunities for self-service
Deliver contextual end-user data experiences to allow enterprise to go “paperless”
Reduce call center costs of labor and support, save on print and mail resourcing
Free up support and IT resources for proactive enterprise growth
Annual ROI. JM Family saved $2.1 million in annual call center labor savings.
$2.1million
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ADAPT to future technologies
80% of the data created each day is unstructured. ECM empowers you to change that.
Transform archives and unstructured data into business-ready datasets
Provide innovative value to customers through key insights from new data
Prepare customer experiences to adapt and respond to changing technology (mobile)
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EXCEED user expectations with the industry leader.
Mobilize and socialize your content to empower your workforce
Gain critical insights from a consistent, intuitive user interface
Harness service, support and IT resources even further with this proven solution
After 25 years, IBM still continues to define the ECM landscape.
Experience the power of content in context for yourself.
ECMatWork.com
© Copyright IBM Corporation 2014
IBM Corporation Software Group (or appropriate division) Route 100 Somers, NY 10589
Produced in the United States of America, June 2014
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml.
This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates.
THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.
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ENTERPRISE CONTENT MANAGEMENTTop Five Ways ECM Can Help You Today
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