Total Farmer Laboratory Trader KEDP PTC CFP PCPP

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2941 42

52 5483

3 3 25

3 33 3 2 4 101

Total Farmer Laboratory Trader KEDP PTC CFP PCPP

VerySa0sfied Sa0sfied NeitherSa0sfiednorDissa0sfied Dissa0sfied VeryDissa0sified

4.3 4.3 4.2 4.5 4.4 4.0 4.4 4.4

Intotality,nineoutoftenstakeholders(93%)aresa9sfiedwithPhilippineCoconutAuthorityontheoverall,with41%feelingverysa9sfied,and52%feelingsa9sfied.Thisyieldedameanscoreof4.3,whichhasadescrip9veequivalentofsa9sfied.

PCAreceivedthehighestmeanscoreontheoverallfromthetradersat4.5andthelowestfromthosewhoappliedforPTCat4.0.

OverallSa0sfac0on

ReasonsforOverallSa0sfac0on %

POSITIVECOMMENTS 95SERVICESPROVIDEDBYPCA–NET 60PROVIDESFERTILIZER 41

Givesfreefer9lizer/abono/pataba 25Nagkaroonngmadamingpananim/gumandapananimgamitangpatabanabinigaynila 16

PROVIDESEEDLINGS/PANANIM/BINHI 20Mayprogramnapatanimngniyog/nakaavailkamingpataninm/nagbibigayngbinhingniyog 12Givebananainter-crops/freeseedlingngkalabasa/cropspinyasaging,cacao 3Nakakatulongsamintuladngseedlingskapagnagkabungamabebentanamin/freeseedlings(acg) 3

ONSTAFF-NET 37RegularVisits/Coordina0ons/Supervision–Subnet 13

Binibisitanilakamiatangbukidparaalaminangproblema/kailangannamin 7Supervisor/coordinatorvisita9on2-3xamonthparaalaminkungtumubonaangpananimnamin 4

Treatscustomerswithrespect/friendly/courteous–Subnet 12Staffareapproachable/accommoda9ng,kind,friendly,helpful 12

PROVIDESTRAINING/SEMINAR 11Theygivetrainingaboutcoconut/vegetablefarming(kungpanomagparamingniyog,tamangpaggamitngfer9lizer) 11

TheservicesprovidedbyPCAsuchastheprovisionoffreefer9lizerandseedlingsaretheprimaryreasonsforthestakeholderstobesa9sfiedwithPhilippineCoconutAuthorityasanagency.Theyalsoappreciatethestaffbecausetheyregularlyvisit,coordinate,andsupervisethefarmers.Theyalsodeemthestaffasrespecdul,friendly,approachable,andhelpful.Lastly,theylikethatPCAprovidesfreetrainingaboutcoconut/vegetablefarming.

ReasonsforOverallSa0sfac0on %NEGATIVE 11SLOWPROCESSINGOFDOCUMENTS/PERMITS 5

Pagkuhangpermittocutumaabotng2orasnasasayangorasnamin,matagalkumuhangcuengpermitkasiumaabotng15daysto2months

ONSERVICESPROVIDEDBYPCA 3Da9mayinsuranceperongayonalmost12yearsnawalana,walaparinbinibigaynafer9lizer/livelihoodsaminhanggangngayon.

LESSFINANCIALASSISTANCE 2KopramuralangbinibiliP12.00perkilo 1Maliitangsweldongfarmers 1

Elevenpercentofthestakeholdersarenotcompletelysa9sfiedwiththeservicesPCAprovidesandarewishingtheycanimproveoncertainareassuchasontheslowprocessingofdocuments/permits,par9cularlyonthepermittocut,whichtakes15daystotwomonthstobereleased.Theyalsodonotappreciatethattheyusedtohaveinsurancebuthavenothaveonein12years.SomefarmersalsofeelthatthereisalsolessfinancialassistancecomingfromPCA.

DetailedFindings

NineoutoftenstakeholdersagreethatthestaffofPCAtreatscustomerswithrespect,strictlyandfairlyimplementsthepolicies,rules,andregula9ons,providesclearandsufficientinforma9on,addressesqueries/concernspromptly,demonstrateswillingnesstoassistcustomers,andareeasytocontact.

StaffandOrganiza0on

5349 51 48 50 47

45 47 45 48 47 47

2 3 2 2 1 41 1 2 1 1Treatscustomerswith

respectStrictlyandfairly

implementsthepolicies,rulesandregulaHons

ProvidesclearandsufficientinformaHon

Addressesqueries/concernsinaprompt

manner

Demonstrateswillingnesstoassistcustomers

Easytocontact

StronglyAgree Agree NeitherAgreenorDisagree Disagree StronglyDisagree

4.5 4.4 4.4 4.4 4.5 4.4

SummaryofMeanScores

Staff&Organiza0on Farmers Laboratory Trader KEDP PTC CFP PCPP

Treatscustomerswithrespect 4.5 4.5 4.6 4.6 4.4 4.7 4.5

Strictly&fairlyimplementsthepolicies,rules&regulaHons

4.4 4.3 4.6 4.5 4.3 4.6 4.4

Providesclear&sufficientinformaHon 4.4 4.3 4.5 4.5 4.4 4.6 4.4

Addressesqueries/concernsinapromptmanner

4.4 4.5 4.5 4.4 4.3 4.5 4.4

Demonstrateswillingnesstoassistcustomers

4.4 4.5 4.6 4.5 4.4 4.5 4.4

Easytocontact 4.4 4.5 4.6 4.5 4.3 4.5 4.4

PCAreceivedhighmeanscoresonallmetricsunderstaffandorganiza9onacrossallstakeholdertypes.

Nineoutoftenfarmersagreewithalmostallofthemetricsmeasuredunderagriculture,suchasagriculturalmaterials,equipment,andfacili9esbeingavailable,distributedagri-productsareofgoodquality,distributedtechnologiesareproperlymonitored,servicesarerendered,implementedlivelihoodprogramsarerelevantandeffec9ve,facili9esaresufficientandavailable,facili9esareaccessible,andtrainingarerelevant,sufficient,andproperlyconducted.Mostofthemdonotagreethoughthatthepricesofgoods/servicesarereasonable.

Agriculture–FarmersOnly

2530 33 34 35 39 35 31 34

60 61 62 62 56 58 62 6213

5 4 2 2 2 4 5 312

5 2 2 1 3 2 2 17 1 1 2 1Pricesofgood/servicesare

reasonableAgriculturalmaterial/equipment/faciliHesare

available

Distributedagri-productsareofgoodquality

Distributedtechnologiesareproperlymonitored

Servicesrendered Livelihoodprogramsimplementedarerelevantand

effecHve

FaciliHesaresufficientandavailable

FaciliHesareaccessible Trainingsarerelevant,sufficient&properlyconducted

3.7 4.1 4.3 4.3 4.3 4.3 4.2 4.2 4.3

Onlythosewhopar9cipatedunderPermissiontoCutagreethatthepricesofgood/servicesarereasonable.Farmers,KEDP,CFP,andPCPPbeneficiariesarequitenotsureiftheyagreeordisagreethatthepricesofgood/servicesarereasonable.PCAreceivedmostlyhighmeanscoresfromthosewhopar9cipatedunderPTC.

SummaryofMeanScores

Agricultural–FarmersOnly

Farmer Laboratory Trader KEDP PTC CFP PCPP

Pricesofgood/servicesarereasonable 3.7 - - 3.8 4.0 3.8 3.6

Agriculturalmaterial/equipment/faciliHesareavailable

4.1 - - 4.2 4.5 4.2 4.1

Distributedagri-productsareofgoodquality 4.3 - - 4.3 4.5 4.2 4.2Distributedtechnologiesareproperlymonitored

4.3 - - 4.3 4.5 4.3 4.2

Servicesrendered 4.3 - - 4.3 4.5 4.3 4.3LivelihoodprogramsimplementedarerelevantandeffecHve

4.3 - - 4.4 4.5 4.3 4.2

FaciliHesaresufficientandavailable 4.2 - - 4.1 4.5 4.3 4.2

FaciliHesareaccessible 4.2 - - 4.2 4.5 4.2 4.2Trainingsarerelevant,sufficientandproperlyconducted

4.3 - - 4.3 4.4 4.2 4.3

Almostallthefarmersagreewithallthemetricsmeasuredunderapplica9onwithPCA.

Agriculture–Applica0onwithPCA(Farmers)

35 37 35 33 33 33 31 31

65 62 63 65 64 64 68 65

1 1 2 3 3 1 4Requirementsare

properlydisseminated

FillingofapplicaHonsissimpleandeasy

Documentaryrequirementsare

reasonable

Processiscompletedwithinareasonableamount

TermsCondiHonsofagriculturalloanservicesareclearandreasonable

ClaimingissystemaHcandeasy

Documentsissuedarefreefromdefectsor

typographicalerror

Paymentsareeasytomake

4.3 4.4 4.3 4.3 4.3 4.3 4.3 4.3

SummaryofMeanScores

Agriculture–Applica0onwithPCA(Farmers) Farmer Laboratory Trader KEDP PTC CFP PCPP

Requirementsareproperlydisseminated 4.3 - - 4.4 4.4 4.2 4.3

FillingofapplicaHonsissimpleandeasy 4.4 - - 4.3 4.4 4.3 4.4

Documentaryrequirementsarereasonable 4.3 - - 4.4 4.5 4.3 4.3

ProcessiscompletedwithinareasonableamountofHme

4.3 - - 4.3 4.4 4.2 4.3

TermsCondiHonsofagriculturalloanservicesareclearandreasonable

4.3 - - 4.2 4.4 4.3 4.3

ClaimingissystemaHcandeasy 4.3 - - 4.3 4.5 4.2 4.3

Documentsissuedarefreefromdefectsortypographicalerror

4.3 - - 4.3 4.4 4.2 4.3

Paymentsareeasytomake 4.3 - - 4.3 4.4 4.2 4.3

Nineoutoftenfarmersagreethatthetrainersprovidingthetrainingarecredibleandknowledgeableonthesubjectmaher,thattheycommunicatewiththepar9cipantsclearlyandeffec9vely,thattheywereunderstandingandresponsivetotheneedsandrequirementsofthepar9cipantsandthattheyadequatelycoordinatewithtraining/coursepar9cipants.

Agriculture–Training&Workshop(Trainers)

39 41 38 34

57 55 59 63

3 3 3 21 1Credible&Knowledgeonthesubject

maXerCommunicatedwithparHcipantsclearly

&effecHveWereunderstanding&responsivetoparHcipantsneeds&requirements

Adequatelycoordinatedwithtraining/courseparHcipants

4.3 4.4 4.3 4.3

Thetrainersreceivedhighmeanscoresfromthosewhopar9cipatedunderpermissiontocut.

SummaryofMeanScores

Agriculture–Training&Workshop(Trainers)

Credible&KnowledgeonthesubjectmaXer

4.3 - - 4.4 4.5 4.4 4.3

CommunicatedwithparHcipantsclearlyandeffecHvely

4.4 - - 4.4 4.6 4.4 4.3

WereunderstandingandresponsivetoparHcipantsneeds&requirements

4.3 - - 4.4 4.6 4.4 4.3

Adequatelycoordinatedwithtraining/courseparHcipants

4.3 - - 4.3 4.6 4.2 4.3

Thefarmersagreethatthetrainingcourseandmaterialsarerelevantandsufficientlyprovided,thatthetrainingmethodandac9vi9esareappropriateandeffec9ve,andwell-organized.

Agriculture–Training&Workshop(TrainingCourse&Materials/Farmers)

38 38 42 41

60 59 56 58

1 2 1 11 1 1 11Trainingcontentwasrelevant,

sufficientprovidedTraining/coursematerialswere

sufficientlyprovidedTrainingmethodandacHviHeswere

appropriateandeffecHveTrainingcoursewaswell-organized

4.4 4.3 4.4 4.4

SummaryofMeanScores

Agriculture–Training&Workshop(TrainingCourse&Materials/Farmers)

Trainingcontentwasrelevant,sufficientprovided

4.4 - - 4.4 4.4 4.3 4.3

Training/coursematerialsweresufficientlyprovided

4.3 - - 4.4 4.4 4.3 4.3

TrainingmethodandacHviHeswereappropriateandeffecHve

4.4 - - 4.4 4.4 4.4 4.4

Trainingcoursewaswell-organized

4.4 - - 4.4 4.4 4.3 4.4

Thefarmersalsoagreethatthemarke9ngcampaignclearlycommunicatedetailsabouttheevent,extensiveandhasawidereach,andvisuallyappealing.

Agriculture–Marke0ngCampaign

27 25 26

69 70 69

3 3 32 2 2MarkeHngcampaignclearlycommunicateddetails

abouttheeventMarkeHngcampaignwasextensiveandhadwide

reachMarkeHngmaterialswerevisuallyappealing

4.2 4.2 4.2

SummaryofMeanScores

Agriculture–MarkeHngCampaign

MarkeHngcampaignclearlycommunicateddetailsabouttheevent

4.2 - - 4.3 4.1 4.1 4.2

MarkeHngcampaignwasextensiveandhadwidereach

4.2 - - 4.2 4.1 4.1 4.2

MarkeHngmaterialswerevisuallyappealing

4.2 - - 4.2 4.1 4.0 4.2

Nineoutoftenfarmersagreethatthepolicies,rules,andregula9onsofPCAareclear,consistent,sufficient,strictlyimplemented,properlyupdated,properlydisseminated,reasonable,hasfairandreasonable9melineforcompliance,andhasfairandreasonablefees.

Agriculture–Policies,RulesandRegula0ons

3539 39 37 37

60 57 55 58 59 63 61

4 2 3 3 2 2 31 1 2 2 1 2 1Clear,consistent&

sufficientStrictlyimplemented Properlyupdated Properlydisseminated Reportorial/documentary

requirementsarereasonable

Timelineforcompliancearefair&reasonable

Feesand/orpenalHesimposedarefairand

reasonable

4.3 4.3 4.3 4.3 4.3 4.2 4.3

SummaryofMeanScores

Agriculture–Policies,Rules&RegulaHons

Clear,consistent&sufficient

4.2 4.2 4.5 4.4 4.1 4.0 4.3

Strictlyimplemented 4.3 4.2 4.4 4.4 4.2 4.1 4.3

Properlyupdated 4.3 4.2 4.3 4.4 4.3 4.2 4.3

Properlydisseminated 4.3 4.2 4.4 4.4 4.2 4.1 4.3

Reportorial/documentaryrequirementsarereasonable

4.3 4.2 4.5 4.4 4.1 4.2 4.3

Timelineforcompliancearefair&reasonable

4.2 4.8 4.4 4.3 4.0 4.0 4.3

Feesand/orpenalHesimposedarefairandreasonable

4.2 4.8 4.4 4.4 4.1 4.0 4.3

AtleasteightypercentofthetradersagreethattherequirementswhenapplyingwithPCAareproperlydisseminated,filingofapplica9onissimpleandeasy,documentaryrequirementsarereasonable,processiscompletedwithinareasonableamountof9me,anddocumentsissuedarefreefromdefectsortypographicalerror.

Agriculture–Applica0onwithPCA(Traders)

5753 49 51

34 40 43 4042

6 6 4 6 92 0 2 2 22 2 2 2 2

Requirementsareproperlydisseminated

FillingofapplicaHonsissimpleandeasy

Documentaryrequirementsarereasonable

ProcessiscompletedwithinareasonableamountofHme

Documentsissuedarefreefromdefectsortypographical

4.3 4.3 4.2 4.1 4.2

MorethanhalfofthestakeholdershavefiledacomplaintwithPCAandamongthosewhofiledacomplaint,atleasteightagreethatthefilingofcomplaintsiseasyandsystema9c,thatcomplaintsareresolvedwithinprescribed9meframe,andresolu9onstocomplaintsaresa9sfactory/acceptable.Atleasteightoutoftenstakeholdersagreethatthefiles/recordsareaccurateandupdated.

ComplaintsHandlingandRecordsKeeping

23 2327 30

58 58 55 55

14 13 11 114 3 5 41 3 2 1

FilingofcomplaintsiseasyandsystemaHc

ComplaintsareresolvedwithinprescribedHmeframe

ResoluHonstocomplaintsaresaHsfactory/acceptable

Files/Recordsareaccuratreandupdated

4.0 3.9 4.14.0

SummaryofMeanScores

ComplaintsHandlingandRecordsKeeping

FilingofcomplaintsiseasyandsystemaHc

4.0 5.0 4.1 4.1 3.8 4.0 4.0

ComplaintsareresolvedwithinprescribedHmeframe

3.9 5.0 4.1 3.9 3.7 4.0 4.0

ResoluHonstocomplaintsaresaHsfactory/acceptable

4.0 5.0 4.1 3.9 3.8 4.0 4.1

Files/Recordsareaccurateandupdated

4.0 5.0 4.4 3.9 3.8 4.0 4.1

ThefarmerswhoarebeneficiariesoftheKEDPandPTCprogramsaregenerallynotinagreementthatPCAresolvesconflictssa9sfactorily.

Thestakeholdersagreethatinforma9oniseasytoobtainfromPCAandthatallcommunica9onareclearandrelevant.

Informa0onandCommunica0on

3 11 1Easytoobtain Clearandrelevant

4.3 4.4

LaboratoryandtradersgavethehighestmeanscorestoPCAonthemetricsmeasuredunderinforma9onandcommunica9on.

SummaryofMeanScores

InformaHonandCommunicaHon

Easytoobtain 4.3 4.7 4.5 4.4 4.1 4.1 4.4

Clearandrelevant 4.3 4.7 4.6 4.3 4.2 4.1 4.4

Around42%ofthestakeholdershavetriedaccessingthewebsiteofPCAandamongthosewhodid,atleasteightoutoftenfindthewebsiteavailableandaccessible,containstheinforma9ontheyneed,anduser-friendly.

Informa0onandCommunica0on(Website)

26 27 30

59 59 59

13 13 101 11 1 1

Availableandaccessible ContainstheinformaHonneeded User-friendly

4.1 4.1 4.2

Thewebsitereceivedthelowestmeanscoresfromthosewhopar9cipatedunderthePTCprogram,andthehighestmeanscoresfromthelaboratory.

SummaryofMeanScores

InformaHonandCommunicaHon(Website)

Availableandaccessible 4.0 4.6 4.4 4.0 3.8 4.2 4.0

ContainstheinformaHon 4.0 4.6 4.4 4.0 3.8 4.2 4.1

User-friendly 4.1 4.6 4.5 4.1 3.9 4.2 4.1

Atleast80%ofthestakeholdershavevisitedtheofficeofPCA.Amongthosewhodid,atleastnineoutoftenagreethatthesignagesarevisibleandreadable,thepremisesareclean,orderly,andwell-maintained,well-ven9latedandhavegoodligh9ng,safeandsecure,andhasseparatelaneforseniorci9zens,PWDs,andpregnantwomen.

Facili0es

3742 40

5454 55

7 5 4 5 52 1 2 31 1 1

Signagesarevisibleandreadable

Officepremisesareclean,orderlyandwell-maintained

Officepremisesarewell-venHlatedandhavegood

lighHng

Officepremisesaresafeandsecure

OfficehasseparatelaneforseniorciHzens,PWDs,pregnant

4.3 4.4 4.24.3 4.2

PCAreceivedthehighestmeanscoresonfacili9esfromthelaboratoryandtraders.

SummaryofMeanScores

FaciliHes Farmer Laboratory Trader KEDP PTC CFP PCPP

Signagesarevisibleandreadable

4.2 4.5 4.5 4.4 4.1 4.4 4.2

Officepremisesareclean,orderlyandwell-maintained

4.3 4.5 4.6 4.4 4.3 4.5 4.3

Officepremisesarewell-venHlatedandhavegoodlighHng

4.3 4.5 4.6 4.4 4.2 4.5 4.3

Officepremisesaresafeandsecure

4.1 4.5 4.5 4.2 4.2 4.3 4.1

OfficehasseparatelaneforseniorciHzens,PWDs,pregnantwomen

4.1 4.5 4.5 4.2 4.2 4.3 4.0

Thestakeholdersusuallyobtaintheirinforma9onaboutPCAfromtheinforma9ondeskandPCA’spersonnel.

Wheredoyoumostogengetinforma0onaboutPCAanditsservices?

5 5 4 3 2 2 2 1

Informa0ondesk PCAPersonnel Technician(PCA)Assigned/PCAStaff

Phone/hotline Text/SMS Others Conferences Website SocialMedia Bulle0n PCAOffice Word-of-mouth(friends/rela0ves)