Post on 11-Nov-2014
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It all starts with…
Mission Values
Vision
Customer NeedsService, Outcome & Cost
Strategic Alignment
Mission Values
Vision Customer Needs
Strategy
Previous Seven Strategic Directions
Strategic Directions 2011-2015
Importance of Team Members
Superior Health Care
Creating the Standard
Across the System
Physician Alignment
The Doctor is In
Physicians will need to be increasingly IN-VOLVED.
Medical Staff Evolution
Current
Medical Staff Evolution
Current FutureFuture
Raising the Bar
One Patient at A Time
Patient-Centered Experience
Office Visit/Scheduling
Experience
Registration and Financial
Arrangements
Pre-Op Screening/Testing
Convenience to Surgery Facility
On-time Performance
Family Participation
Patient Privacy/Respect
Recovery Experience
Interaction with Staff/ Anesthesia
Patient and Family Education
Home Recovery
24-Hour Follow-up Call
Facility Appearance/ Functionality
Putting the Patient First
Tip of the Iceberg
Health Care Reform
Major Health Care Milestones
• 1965 Medicare, Medicaid Launched• 1970 The first freestanding ambulatory surgery center opened• 1972 Medicare eligibility was extended to those younger than
age 65 with long-term disabilities or end-stage renal disease.• 1980s HMO explosion and community hospitals close• 1985 Emergency Medical Treatment and Labor Act was
enacted, requiring any Medicare hospital to provide ER treatment
• 1983 PPS, DRGs Launched• 1996 Health Insurance Portability and Accountability Act
(HIPAA)• 1997 Balanced Budget Act• 2010 Health Care Reform
New at BayCare
BayCare Expansion
I-75
Big Bend Rd.
Hw
y 3
01
SJH Site
Touch Points
Integrated Technology
Community
Health System
Hospitals
Health Information Exchange
28
Outpatient Centers
LTACH
Home Care
Rehab Centers
Behavioral Health
EmployedPhysicians
Affiliated Medical StaffPhysicians
Affiliated Non Medical staff Physicians
What’s Next?
•
What’s Next? Moving Online
It Comes Down to YOU
System Culture
Accountability
Leadership
Recognition
& Reward
EducationCommunication
People Centered
Health Partner for Life
It all comes back to…
Mission Values
Vision
Customer NeedsService, Outcome & Cost
Advancing Superior Health Care
Common Tie
Communications
How we communicate with you
We want to hear from you