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TRAINING COURSESTRAINING COURSESEU-RO-IN ASSOCIATIONEU-RO-IN ASSOCIATION
website: website: http://asociatia-euroin.co.cc/ AUGUST 2014AUGUST 2014
We have established the curricula of the training courses in accordance with the special needs of disabled that will follow these courses, and with the tasks in L@jost project, and in accordance with the suggestion of the coordinator of the project – disabled that have more than 61% level of disability.
Schedule training courses: 7.08.2014-24.08.2014
National and international trainers (Hague accepted): lawyer, professors, medical assistant, PhD degrees.
COURSES TOPICS
What call center is and what means to work in a call center Work Legislation in EU. Rights and tasks of employees in European Union Comunication and social interactioning. Communication in a workplace and
by call center
Elements of work legislation in Romania
Rights of disabled people. Situation of disabled in Europe
Interculturality and European citizenship
Health and social services in EU
HOW to USE the IT EQUIPMENT and call center - for looking for a job
Selfprotection and first aid elements (individual health and hygiene)
English language
Use of English in order to find a job
SCHEDULE TRAINING COURSES
Initial evaluation - 2 hours
What call center is and what means to work in a call center -2 hours
Work legislation in EU. Rights and tasks of employees in EU - 4 hours
Comunication and social interactioning. Communication in a workplace and by call center - 2 hours
Interculturality and European citizenship - 4 hours
Elements of work legislation in Romania - 4 hours
Rights of disabled people. Situation of disabled in Europe -3 hours
Health and social servicies in EU - 4 hours
Selfprotection and elements of first aid (hygiene and individual health) - 4 hours
How to use IT equipments and call center for looking for find a job - 8 hours
English language. Using English language in order to find a job - 4 hours
Final evaluation - 2 hours
June 2014: selection of the members of the target-
group that will follow the training courses
Establish the dates of courses with beneficiaries
Establish topics
Initial evaluation: 8 August 2014
Final evaluation: 24 August 2014
Certificate of attendance for trainees
Total hours: 43
Total trainees: 12 Trainers: 5
Members of the Romanian L@jost team and the trainers have learned
some knowledge in Braille alphabet, also in visual disabled vocabulary.
We procured in this way some information from other European
projects’ products, and we are going to habilitate with them.
For the other disabled, we adapted our form courses, and we tried to
make them very clear and using modern methods for attract the
trainees, and also to make courses useful and pleasant, too.
Examples of curriculum:
Interculturality and European citizenship - 4
hours
Note: The course has in attention the skills of trainees and also their capacity of following a topic during a several time.
COURSE CHAPTERS:COURSE CHAPTERS:
Interculturality, citizenship and Basic Concepts (national identity, European citizenship, “call center” system in Europe)
Interculturality and European citizenship: to be citizen, to have rights, to have responsibilities
Interculturality and “call center” system
European citizenship and its benefits
What call center is and what means to work in a call center
Generalities
What means VoIP technology ?
Call Center based on IP protocols
Gains in and by call center system
CONCLUSIONS:
1. It’s a real need the use of “call center” system in “How to find a job”!
2. Target-group interested to learn, to do, to find, to work, to search!
3. “Call center” system - an opportunity of disabled people. Not only!
4. The necessity and the utility of such a partnership project: everybody has
to learn a lot.
5. Training courses - for find better ways of approaching a theme for achieving
proposed goals and objectives.
6. Very, very important: to apply questionnaires of evaluation for assure a best
fead-back!!!
Ciclul de viaţă al proiectului
7. It is important to know as more as possible about these people, and about
their needs – discover point from the beginning of L@jost.
8. Easier contact of trainees for develop trainings and courses.
9. Following courses during the period established in accordance with
beneficiaries needs, and project tasks and dates. The period established
proved that we have correctly proceeded – trainees have been participated
with enthusiasm and involvement.