Post on 11-Mar-2018
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Austria Technologie & Systemtechnik Aktiengesellschaft | Am Euro Platz 1 | A-1120 Wien | Tel +43 (0) 1 683 00-0 | Fax +43 (0) 1 683 00-9290 | E-mail info@ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
www.ats.net
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Supplier- 8D-Report
Instruction for Supplier Claims
TD.GR.QM-21E.00
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
2SAP – vendor fault list
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General Information
General Information
In the case of a claim AT&S requires a confirmation of receipt of the supplier claim within 24 hours
The final 8D Report has to be ready and send back to AT&S within 5 working days.
If it is necessary to perform special analyzes which takes longer, the supplier has the responsibility to inform AT&S about the delay and forward the estimated, reasonable deadline.
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
3SAP – vendor fault list
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8D-Report: General Information‘sMussfelder: There exists some marked fields which HAVE to be filled out. Otherwise send back
to AT&S is not possible.
to add lines by pressing the + symbol
to remove lines by pressing - symbol
Attachments: If you want / need to send Attachments to AT&S, please attach separately by mail
General Information‘s
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
4SAP – vendor fault list
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General Information‘s
AT&S
8D-Report: General Information‘sWill be filled out by AT&S and can not be edited!
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
5SAP – vendor fault list
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1D Title & Part Description
supplier
1D Title & Part DescriptionFollowing information have to be filled out by supplier:
Supplier Part Number
Supplier Claim Notification Number
AT&S
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Austria Technologie & SystemtechnikAktiengesellschaft
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1.1 TeamThese are mandatory fields.
Initiator: will be defined by AT&S and can not be edited
Teamleader: Who is responsible at supplier’s side
Please use always a new line (by pressing +) for each team member and Department
supplier AT&S
1D Title & Part Description
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2D Problem Description
2D Problem DescriptionWill be filled out by AT&S and can not be edited!
AT&S
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
8SAP – vendor fault list
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2D Quantity details
2.1 Quantity DetailsWill be filled out by AT&S and can not be edited!
AT&S
www.ats.net
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3D Containment Actions
3D Containment Actions (AT&S)Will be filled out by AT&S and can not be edited!
AT&S
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
10SAP – vendor fault list
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3D Containment Actions
3D Containment Actions (Supplier)
Check your stocks and type in quantities
„Containment Actions“ is a mandatory field
For each action please use a new line (by pressing +) and define responsible persons and date
supplier
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
11SAP – vendor fault list
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3.1 Risk analyzes
If the failure can also happen at other products please describe in detail
supplier
3D Containment Actions
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Austria Technologie & SystemtechnikAktiengesellschaft
12SAP – vendor fault list
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4D Root Cause Analysis
4D Root Cause AnalysisPlease start using Ishikawa, 5 Why or Mind Map for root cause analysis and describe in the Report
(the applicable attachment please provide by mail).
supplier
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
13SAP – vendor fault list
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5D Actions
5.1 Corrective and Preventive ActionsPlease use for each action a new line and don’t forget to define a responsible person as well as the implementation date – if needed you can make some remarks!
supplier
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
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5D Actions
5.2 Preventive Re-OccurrencePlease put in all preventive actions and furthermore it is requested to state the FMEA status before and after corrective action
supplier
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
15SAP – vendor fault list
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5D Actions
5.2 Preventive Re-OccurrencePlease put in all preventive actions with responsible persons and date.
supplier
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
16SAP – vendor fault list
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5D Actions
supplier
5.2 Preventive Re-OccurrencePlease put in all preventive actions with responsible persons and date.
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
17SAP – vendor fault list
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6D Effectiveness Check
6D Effectiveness CheckWill be edited by AT&S only – no possibility to edit!
AT&S
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
18SAP – vendor fault list
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7D Final Decision
7D final DecisionHere you have the possibility to make a remark if the claim might not be acceptable – if No or party will be choosen, a very detailed explanation is required
supplier
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
19SAP – vendor fault list
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8D Project Status
8D Project statusWill be edited by AT&S only.
AT&S
www.ats.net
Austria Technologie & SystemtechnikAktiengesellschaft
20SAP – vendor fault list
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8D Report
8D-Report: send back to AT&SIf all needed information's are filled out correctly, you can mail back the ready 8D report easily by pressing the „mail back“ button.
Please note that incomplete reports can not be send to AT&S (missing information's will be marked with a red frame)
supplier