Post on 18-Jan-2017
transcript
What are the characteristics / qualities / traits of a good listener ?
1. Being Non-evaluative2. Paraphrasing3. Reflecting Implication4. Reflecting Hidden Feelings5. Inviting Further Contribution6. Responding Non Verbally
Being Non-evaluative
• If you are an active listener your verbal and non-verbal actions will suggest your understanding.• It will show that speaker is properly heard.
• You (listener) should overlook (avoid) the qualities
of the speaker. For example – Ideas , attitudes ,
knowledge ,information, values whether is right or
wrong.
• You should not judge the qualities of the speaker.
Paraphrasing
• Paraphrase means if you wish to clarify a point ,
you have to paraphrase the topic of the speaker.
• To check whether you
understood the speaker
properly , you can
inquire from the speaker.
• To paraphrase the point of the speaker
correctly you can use following phrases,
• 1. “So you mean to say that……”
• 2. “Do you mean that….”
Reflecting Implication
• A good listener always encourages the speaker
by using reflecting implications.
• To reflect your feelings, you can appreciate the
speaker for his ideas, views and his
knowledge.
• It will encourage the speaker to expand his
ideas.
• The listener can motivate the speaker by
nodding his head or verbal methods or giving
positive feedback.
Reflecting Hidden Feelings
• As a listener sometimes you have to be positive.
• You as a listener express your
underlying feelings , intentions
,values ,which can influence
the speaker by following
sentences :
• 1. “If I were in your place…”
• 2. “If I were in such a situation…”
• 3. “If that had happened to me…”
Inviting Further Contribution
• If you have not heard or understood the
message clearly, but still if you want to
respond, you can ask the speaker to give more
information about the topic.
• For that we can use following phrases;
• 1. “Can you throw more light on it ?”
• 2. “After that what happened ?”
• 3. “How did you react ?”
• While it is useful to ask questions, be alert
about asking too many, If you ask too many
questions, it will create negative environment
in communication.
Responding Non-verbally
• A listener can show the speaker that he is an
active listener by showing positive gestures
and postures.
• Your non-verbal signals express your interests
and positive attitude.
• These include: body language, eye contact,
postures, gestures, facial expression, etc.
• These types of signals reflect trust, interest
and understanding.