Post on 02-Jan-2016
transcript
TRANSACTIONAL ANALYSIS
FACULTY- MS. GULNAZ BANU
BY- PRATEEK CHANDRA NIGAM ABHINIT KANTH
DEVENDRA RAI UPVAN YADAV (FP TECH(II))
Organizational Behavior
Contents
Transactional Analysis
Types of transactional analysis
Ego States
Strokes
Working Style
Transactional Analysis
A method of understanding behavior in interpersonal dynamics.
Provides helpful models for leadership styles.
Used with organizational development.
Used to help managers operate effectively within other cultures.
Transactional Analysis Basis
The below are the three principles of Interaction:
o Ego- Realistic Principle
o Super-Ego- Ethical Principle
o Id – Pleasure Principle
Ego States
The three ego states are:
o Parent: Critical parent – Behavior with evaluative responses Sympathetic parent – Behavior with reassuring responses
o Child: Natural child – Behavior with probing responses Adapted child – Behavior with confronting responses
o Adult: Behavior with experience
In other words:
Parent is our 'Taught' concept of life
Adult is our 'Thought' concept of life
Child is our 'Felt' concept of life
Types of Transactions
Complementary: Occurs when the sender of the message gets the
intended response from the receiver.
Result in more effective communication with fewer hurt feelings and arguments.
P
A
C
P
A
C
Crossed: Occurs when the sender of a message does not get the
expected response from the receiver.
Result in surprise, disappointment, and hurt feelings for the sender of the message.
P
A
C
P
A
C
Ulterior or Hidden: Occurs when the words seem to be coming from one
ego state, but in reality the words or behaviors are coming from another.
P
A
C
P
A
C
Finding Ego States
If you are critical, nurturing or using a lot of should, must etc. it must be coming from parent ego state.
If you are rude and arrogant it must be an access to your adult ego state.
If you are emotional, scared, etc. you must be in your child ego state.
Life Positions
I’m OK — I’m OK —You’re not OK You’re OK
I’m not OK — I’m not OK —You’re not OK You’re OK
Att
itu
de t
ow
ard
On
eself
Attitude toward Others
Negative Positive
Positive
Negative
Strokes
Defined as a “unit of human recognition”.
A stroke can be a look, a nod, a smile, a spoken word, a touch.
Any time one human being does something to recognize another human being, that is a stroke.
Types of Strokes
INTERNAL: Self stimulation.
EXTERNAL: Strokes from others.
CONDITIONAL: The stroke is for something. UNCONDITIONAL: The stroke is for being you.
FILTERED STROKES: “I see you have a new coat” can be changed / filtered to negative or positive strokes.
STROKE VALUE: “I love you” will carry more energy say 10, whereas “Hi” may only carry say a value of 2.
Working Style
Be Perfect
Hurry Up
Try Hard
Be Strong
Please Others
Transaction Analysis- Diagnosis
Behavioral diagnosis Social diagnosis
Historical diagnosis
Phenomenological diagnosis
Stimuli/Response
The initiator of the transaction is called the transactional stimulus.
The response of the respondent is called transactional response.
The transactional response become again the transactional stimulus for next transactional response and so on.
Time Structuring
Rituals
Pastime
Activities
Games
Intimacy
Transaction Analysis - Contracting
An explicit bilateral commitment to a well-defined course of action, which means that all parties need to agree Why they want to do something With whom What they are going to do By when Any fees, payment or exchanges there will be
It needs to be measurable, manageable and motivational.
Bibliography
• Games People Play - Eric Berne• http://www.carolsolomonphd.com/web-pdfs/tr
ansactionalanalysis• http://
www.learningnetworkgroup.co.uk.wisdom• http:// www.businessballs.com › self/personal
development