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CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information. Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited.
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
SEBASTIEN CARON
Social Business Strategist, CGI
CGI StoryOvercoming market & growth challenges …
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textThe Threat
“Every institution is vulnerable, no matter how great. No matter how much you've achieved, no matter how far you've gone, no matter
how much power you've garnered, you are vulnerable to decline.
There is no law of nature that the most powerful will inevitably
remain at the top. Anyone can fall and most eventually do”
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textThe Victims
3
69,00040 countries IT and business
process services Local accountabilityGlobal deliveryISO certified
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TitleClick to edit text
21th century
The Beast
More Comple
x
The
Mar
ket
The long-tail is getting… LONGER
20th century
More VOLATILE
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TitleClick to edit textThe Danger
Our Clients
EngagementsBidsNeeds
Solutions
Offerings
Services
Projects
Deliverables
+ InternalComplexity
+ Dependencies+ Constraints
+ Distributed
Interactions
Needs
GROWTH
Last year = X2
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TitleClick to edit textThe Struggle
Considerable
reworkrecreating
information
Delay on transmission of
information
Information was scattered
Delay in coordination of our resources on a
project
Inefficient Search of
information
Hidden talent
Fragmented and redundant tools
Lack of buy-in
among mid-level managers
Problem on finding
expertise on time
Information overload
Missed opportunities
Confusion on the trusted source
of information
Global stress on ours information
systems
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TitleClick to edit textThe Lost Way
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TitleClick to edit textThe Epiphany
“ We need to get back to the fundamentals that made us great”
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TitleClick to edit textSynergy as a Fundamental
"Chasing the past, I stumbled into the future“, T A Sachs
Who?
Why?
How Many? How Much?
How?
Where?
What?
When?
ContextInformation
?Actionable insights
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TitleClick to edit textOur Destination
Partners Clients
Teams
Communities of Practice
AGILITY
VALUE NETWORK
"Don't be a star, be a galaxy!“ Peter Glor
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textOur Destination
Partners Clients
Teams
Communities of Practice
AGILITY
VALUE NETWORK
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TitleClick to edit textC
ON
NEC
TIV
ITY
Social Business Path
More connected, responsive, adaptable organisation
FLOW OF INFORMATION
SEQUENCE OF ACTIONS
Enterprise Social Network
CONVERSATIONS
"The most radical thing you can do is introduce people to one another." Rosabeth Kanter
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textC
ON
NEC
TIV
ITY
Social Business Path
More connected, responsive, adaptable organisation
FLOW OF INFORMATION
SEQUENCE OF ACTIONS
Enterprise Social Network
CONVERSATIONS
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
Clients
Partners
Our Strategies
Increase Market Share
Improve Agility
Improve
retention
Value Dimension Processes GoalsObjectives
Improve customers
relationship + co-create
value
Social Brand Social CRM &Social Marketing
Faster at creating
offerings, proposals &
deliver solutions
Network value
Social B2B + Social
Recruitment
MembersSynergy at all level of
the organization
Operational Excellence
Communication, Knowledge Sharing &
Collaboration
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TitleClick to edit textDeploy & Empower
Portal (SP 2010)
CMS (SP 2010)Blog (SP 2010)
Wiki (Confluence)
Entreprise
Social Netwo
rk
Launch SubstainCommunity
Manager Network
Ambassador Network
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TitleClick to edit textValues & Principles
Transparency Diversity
Awareness
Openness
Trust
Networking
Knowledge Sharing Innovation
Collaboration & Cooperation
Social BusinessCulture
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textC
ON
NEC
TIV
ITY
CONVERSATIONS
FLOW OF INFORMATION
SEQUENCE OF ACTIONS
Enterprise Social NetworkGetting the right tool
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TitleClick to edit textConnection
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TitleClick to edit textConversations
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TitleClick to edit textCommunity
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textFlow of Information
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textFlow of Information
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textSequence of Actions
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textSequence of Actions
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
Discuss values & principles
Share news & results
Get info on clients, partners
Social Intranet
Co-mentor
Communities
Think ‘out loud’
Bring in outside ideas
Share examples
Share concerns & Experiences
Work teamContinuous feedback
Narrate work
Brainstorm
Share problemsAssist Learn from
mistakes
Glo
bal
Stra
tegi
cal
Local |
Tacti
cal
Local Tactical
Social Extranet Social ExtranetBring in
outside ideas
Share progress
Refine practices
Redefine Work
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TitleClick to edit text
Team Level:Weekly status report
User Stories
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TitleClick to edit text
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
Community Level: Conference report
Team Level:Weekly status report
User Stories
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
Community Level: Conference report
Organization level: Collaboratively define proposal
Team Level:Weekly status report
User Stories
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit text
LearningProductivityBrandingRecognition
Community Level: Conference report
Organization level: Collaboratively define proposal
Team Level:Weekly status report
User Stories
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textUnlock their inner collaborative power
“If my mind can conceive it, and my heart can believe it - then I can achieve it” - Muhammad Ali
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TitleClick to edit textConverse
Motivations Beliefs
Redefine business processes Training
Trust
Majority Onboarding Get insights
Goals
Change Perception
Change Behavior
Gather feedbacks
Improve solution
Seminars &
Workshops
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TitleClick to edit text
IdentifierDemographicBackgroundEnvironment
Business Role Digital Adopter type
Knowledge Worker type
Target & Measure
Solutionbased on Personas
User-Centered
Dashboard
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TitleClick to edit textRecognize
Testimonial from our
champions
Kathleen Galvin, Director, Atlanta, USA
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TitleClick to edit textWhat we’ve accomplished
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textHow can we help you?Le
vel o
f ser
vice
s
Tactical results
Iterative pilots
Benchmark, proof of concept and tool
selection
Scoping and business
case
Strategic results
Roadmap and
master plan
Start small, think global, scale fast approach
Define vision andstrategy whileoperationally iterating
Deliver a scalableservice offer.
Our approach
Capa
city
Expertise Tools & Methodolog
y
Delivery
Processes & Technology
Personas Solution bench
& POC PURE
methodology Best practices
Government 2.0
Social Workplace
CloudOn
Premise
Citizen 2.0Digital Workplace
Use Cases Platforms
Social Business strategists
Sociologist, KM PhD Change management
2.0 Search Experts Identity management Solutions experts
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
TitleClick to edit textWhat will be your story?
“There are many paths to the top of the mountain,
but the view is always the same”.
Chinese Proverbs
CONFIDENTIALITY NOTICE: The information contained in this presentation is TIBCO Software confidential and proprietary information. Any dissemination, distribution or copying of this presentation or disclosure of the information contained within by any unauthorized person is strictly prohibited.
© Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
SEBASTIEN CARON
Social Business Strategist, CGI
CGI StoryOvercoming market & growth challenges by going back at the fundamentals