Types of Information System

Order Fulfillment Process

How Information Technology enhances Business Processes

Increasing the efficiency of existing processes

Enabling entirely new processes that are capable of transforming the business

Types of Information Systems

Systems from a Functional PerspectiveSales and Marketing SystemsManufacturing and Production Systems

Finance and Accounting Systems

Human Resources System

Systems from a Constituency PerspectiveTransaction Processing SystemMIS and Decision Support System

Executive Support System

Interrelationships among Systems

Enterprise Application ArchitectureEnterprise systemsSCMCRMKMSIntranet and Extranet

ERPERP collects the data from various key

business processesIt speed communication of information

throughout the company, making it easier for business to coordinate their daily operations

How IS Facilitate SCMDecide when and what to produce, Store and move

Rapidly communicate ordersTrack the status of ordersCheck inventory availabilityReduce transportation and warehousing costs

Plan production based on actual customer demand

Customer Relationship Management (CRM)

Manages all ways used by firms to deal with existing and potential new customers

Uses information system to coordinate entire business processes of a firm

Provides end-to-end customer care

Provides a unified view of customer across the company

Consolidates customer data from multiple sources and provides analytical tools for answering questions

Knowledge Management Systems

Creating knowledgeDiscovering and codifying knowledge

Distributing knowledge

Intranet and ExtranetIntranet can be connected to internal

company transactions systems, enabling employees to take actions central to a company’s operations

Extranets increases the flow of information between the firm and its suppliers and customers

TermsE-Business - Use of digital technology and the internet to execute the major business processes in the enterprise

E-Commerce – buying and selling of goods and serves over the internet

E-Government – application of the internet and networking technologies to digitally enable government and public sector agencies relationships with citizens

IS Function in BusinessInformation Systems Department

Organizing the Information Systems Function