Post on 16-Nov-2014
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www.uc.unimelb.edu.au1
eXchange Closure and
Commencement of the Unified
Communications Program
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Linda O’Brien
Vice Principal, Information
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Scholarly information in a digital age choices for the University of Melbourne
www.informationfutures.unimelb.edu.au
Information Futures Commission
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The eXchange Story
It’s all about collaboration & connectedness
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Some eXchange Metrics• 16 deployment technicians involved
– University staff, contractors and graduates• 7000 clients migrated by the Project
– Further 700 by faculty IT staff– Further 800 resources & shared/system mailboxes
• 2.5 Terabytes of data uploaded• Every faculty and department engaged• Consolidated over 10 different email clients to
two– Outlook for the PC, Entourage for the Mac
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Thanks to ManyeXchange Steering Group• Liz Baré • Donald Speagle• Dianne Chambers • Alister Air• Peter Tregloan• Richard Frampton • Peter Jones• Andrew Yeoh• Ken Knot• Richard Phillips
Current eXchange Team Members
• Reuchlin Teo
• David Marshall
• Ché Broekman
• Ursula Soulsby
• Hilary Sissons
• Michelle Ely
• Ange Mcharg
• Aaron Goldberg
• Timothy Uhen
• Hanh Kinh Tran
• Dan Su
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Thanks to ManyPast eXchange Team
Members• Mark Leech• Simon Marsh• Elliot B. Gingold• Kevin Edwards• Guy Edwards• Anna Morley• Daniel Chan• Jessica Deane• Long Hoang Nguyen• Francis Chan• Quan Pham
(continued)• Andrew Chan• Leah Bezant• Matt Hurst
Operational teams• Craig Waller• Greg Morgan• Drew Poynton • Michael Blair• Will Belcher
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Richard Frampton
Faculty General Manager
Faculty of Medicine, Dentistry, & Health Sciences
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eXchange – a Faculty View
• IS – Faculty Partnership
• One platform - whole of University initiative
• Rollout timelines
• Building bridges throughout
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eXchange for MDHS - Benefits
• new Spam, Archiving, Redundancy and other capabilities
• Engagement– What was different/special/useful
• How the uni can benefit from continuing this type of collaboration– Consultative , Results focussed
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Liz Baré
Vice Principal
&
Head of University Services
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Commencement of Unified Communications
• From eXchange to Unified Communications• A new opportunity to deliver further
– Progress towards the University vision– Real savings– Improvements in collaboration– New functionality through Voice over IP
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Why Unified Communications
• Supports the University’s vision• Take the University to the next level in
Telecommunications capability• Able to contribute to just about any
communication or learning/teaching process
• A University-wide cooperative effort
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• Reduce on-going operational and maintenance costs of telephony services
• Reduce the cost of collaboration and research
• Facilitate and improve both internal and external communications– Particularly for the University’s international
connections
Why Unified Communications
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Andrew Wilmore
Program Manager
Unified Communications
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Carrier & Mobility Tender
Discovery
Service Design
Service Design / Pilot
Discovery
Staged Transitioning
Detailed Design
Build
Staged Transitioning
Stage ITenders
Stage IIDesign
Est. Completion Date Dec 2008
Test/ Pilot/ Implement
Stage III Deployment
ID Task NameQ4 08Q2 08Q1 08 Q1 09Q3 08Q4 07Q3 07
Nov OctApr FebJanJul NovMar SepOct Jun MarJanFebAug AugMay Jul
1
2
3
4
TELEPHONY TENDERS
PHASE
IP TEL
DESKTOP COMMUNICATOR
CARRIER
IP Telephony TenderContracts Signed
5
6 BILLING
MOBILITY
DetailedDesign
Build and Testing
Pilot Deployment
DecDecSep
Staged Deployment
Q2 09
Apr May
20102009
DetailedDesign
Build and Testing
Pilot Deployment
Staged Deployment
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Program Dependencies
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Stakeholder participation
Program Steering GroupRole: Governance layer - deciding on all major
issuesMembers: Business Stakeholder representativesFrequency: Monthly meeting
Reference GroupRole: Advisory role and keep
Faculties/departments informed of the Project’s progress
Members: Faculty/Departmental IT ManagersFrequency: Fortnightly or Monthly Meetings
Working GroupRole: Advisory role generally more technical basedMembers: Vary from technical to service
orientation depending upon the stage of the Project
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Program Steering GroupExecutive Sponsor and Chair Liz BareExecutive Sponsor Iven MareelsSenior User Richard FramptonSenior User Peter JonesSenior User Diana HarrisonDirector of Infrastructure Colin BlytheIS Program Manager Andrew WilmoreIS Program Manager Reuchlin TeoSecretary Debbie Keogh
Planning & Budget
Committee
IT Council
Program ManagementReuchlin Teo, Andrew Wilmore
IP Telephony/Desktop
CommunicatorDimension Data
Account ManagerPeter Lew
Project Director Hendrik Pansegrouw
Project Manager Steve Abela
Solution DesignAnthony Callanan
Solution EngineerBruce Newton
Tech EngineerBobby QuiasonContact Centre Kevin Beverley
IT User Services
Information Services
Unified CommunicationsProgram Organisation
Structure
April 2008
Carrier PM – Catherine Hain
IP Telephony Technical PM –Mark Leech
Business PM – Sylvie Isabelle
Mobility PM – Catherine Hain
Billing Technical PM – Mark Leech
Business PM – Catherine Hain
Desktop Communicator Technical PM – Mark Leech
Business PM – Sylvie Isabelle
User Education and Training – Hilary SissonsCommunications Coordinator – Debbie Keogh
Team Lead – Tim UhenTeam - Aaron Goldberg, Dan Chan, Hahn Tran
Reference Group
Project Streams
Biling - TSAAccount Manager
Andrew GroseProject Manager
Dan Cassidy
Carrier and MobilityOptus
Account ManagerReg Johnson
Transition ManagerConnie Storer
Vendors
Infrastructure
Faculty General Managers
Enterprise Applications
Deployment – All Streams
Deployment Manager, David Marshall
Change Management – All StreamsChange/Communications Manager, Ché Broekman
Infrastructure Steering Group
Users and Working GroupsUniversity Administration and
Departments, ArtsEconomics & Commerce
Architecture, Building & Planning
EducationEngineering
Land & Food Resources
LawMusic
Medicine, Dentistry, & Health Sciences
ScienceVeterinary Science
School of Graduate Research
Faculty and Department Representation
Service Governance
Group
Information Services CRMs
Business Representatives
IT Representatives
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Colin Blythe
Acting Director, Infrastructure
Information Services
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IP Telephony
• Reduced cabling infrastructure costs, within buildings and between buildings
• Reduced operational costs – through managing one network
• Reduced carrier cost base• Better moves/add/changes process,
with reductions in associated costs• Call centre functionality available
everywhere and anywhere its needed
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Desktop Communicator
• Software application that is the phone … and much more
• Voice, video-conference, share & collaborate on documents, virtual whiteboards
• Move between communication modes as/when needed
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Mobility
• Single supplier mobile phone / PDA service
• Economies of scale = improved service with reduced costs
• 24 * 7 support desk for mobile issues
• Faster procurement cycles
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Billing
• Centralised process to collate and report on faculty and departmental costs for fixed line and mobile phone services
• Automated processing of carrier bills, and disbursement to Themis codes
• Self-service reports
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Partners• Cisco – networking, wireless and IP
Telephony – the underlying technology supplier
• Dimension Data – IP Telephony vendor and integrator
• NEC – current telephone supplier• Optus – carrier services, mobile handsets• TSA – Billing system supplier
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Thank you
Please view the various exhibits, and discuss your needs and ideas with the
team members.
Program Website and Blog • Website www.uc.unimelb.edu.au
• Blog http://blogs.unimelb.edu.au/uc/