MANAGEMENT INFORMATION SYSTEMS

GROUP MEMBERS

SAEED INAMDAR 19

DIKSHA JAINANI 22

ROHIT JAIPURIA 23

Introduction World’s largest package delivery company.

UPS is known for its brown delivery trucks and uniforms, hence the company nickname "Brown".

One thing that ups known for is large use of information systems.

First delivery company to provide air services.

Sensors inside the truck monitor everything from whether the driver’s seat belt is buckled to how hard they’re braking, and if the truck’s doors are open or closed. All this data is compiled for UPS analysts who use it to come up with time-saving tactics.

Input,Process and Output of UPS’s package tracking system

INPUT SCANNABLE BAR-

CODED LABEL

PACKAGE INFORMATION

CUSTOMER SIGNATURE

TIME-CARD DATA

CURRENT LOCATION (WHILE EN-ROUTE)

BILLING

PROCESS TRANSMISSION AND

STORAGE OF DATA TO A CENTRAL COMPUTER FOR DATA RETRIVAL

RECOGNITION OF DATA SO THAT THEY CAN BE TRACKED BY CUSTOMER ACCOUNT, DATE, DRIVER, AND OTHER CRITERIA SUCH AS THE CONSOLIDATION OF ORDERS FOR EFFICIENT FINAL DELIVERY OF PACKAGES

OUTPUT PICK-UPS AND

DELIVERY TIME

LOCATION WHILE EN-ROUTE

PACKAGE RECIPIENT

Technologies Used By UPS’s

DIAD

BAR CODE SCANNERS

WIRED AND WIRELESS COMMUNICATION NETWORKS

GPS TRACKING SOFTWARE

CENTRALISED DATA BASE

WEB-BASED POST SALES ORDER MANAGEMENT SYSTEM

Business Strategy Related to UPS’s Technology

BEST SERVICE AND LOWEST RATES

EFFICIENT DELIVERY ROUTE FOR EVERY PACKAGE

CUSTOMER CAN ALSO CHECK DELIVERY ROUTES, CALCULATE SHIPPING RATES, DETERMINE TIME IN TRANSIT, SCHEDULE A PICK-UP AND TRACK PACKAGES WHENEVER THEY WANT TO

Strategic Business Objective Of UPS’s Information Systems

OPERATIONAL EXCELLENCE

LOWER COST

IMPROVED DECISION MAKING

HIGH LEVEL OF CUSTOMER SERVICE

COMPETITIVE ADVANTAGE

CUSTOMER INTIMACY

If UPS’s Information System Were Not Available!?

• INCURS MORE COST

• SLOW IN PROVIDING INFORMATION TO CUSTOMERS

• SLOW OPERATION

• SLOW IN FINDING CUSTOMERS INFORMATION

Strategy we would like to suggest• They should work on their employment

satisfaction schemes as employment turnover is one of the major problems faced by ups.

• Parcelcopter

THANKYOU