Post on 05-Jun-2018
transcript
U.P. State Road Transport Corporation (UPSRTC)
Ticketing – Online, on counter, On Board, Smart
Cards
E-Ticketing nlineTicketing convenience – Any where any
time
Available on popular Ticketing portals – Makemytrip, Redbus,
BusIndia, GoIbibo, Hermes, TravelYaari
•Choice of Seat – from seat map•Ease of Payment – Debit / Credit Cards, Net Banking, Mobile•Green Initiative – Travel with ticket on Mobile / Laptops with photo ids, no print out needed•Book Tickets on Mobile Phone
ONLINE TICKETING
3
Before
• Contract with 3rd Party Website
• No Payment Gateway
• Data & revenue in contractor’s account
• Contract charges @ 3.45%, PG charges @
2.95%, Mineral water @ Rs. 10 extra
• Cancellation charges @ Rs. 50/- no refund
of above charges
• Remittance by contractor net of charges
• Rs. 5 crores in arrears – now recovered
After
• Own secure website, servers, application
software, Payment Gateway
• Revenue to UPSRTC bank account
• Contract charges 6.4% merged in fare
• Mineral water free merged in reservation
charges @ 20
• Graded cancellation rules as per standards
• PG charges paid to UPSRTC by SI
• Third party contracts with leading website
on advance payments – makemytrip,
redbus, busindia, goibibo, etc.
•Sales – avg. Rs. 35 lac / day – Rs. 100 crs / annum•Contract & PG charges saved – Rs. 6.40 crs / annum•Reservation / Cancellation charges earned – over Rs. 2.00 crs / annum•Mobile Apps – UPSRTC for reservation, UPBUS for tracking
Reservation & Current Ticketson Bus Station Counters
Counter Setup – 150 counters
set up at all bus stations –
reservation, current tickets
Ticketing convenience – Seat
confirmation and charging of
correct fare
Over The Counter Smart
Cards – SBI
•upto Rs. 1000/-
•cashless travel on buses
•multiple usage by bearer
•Discount 10%
Smart Card MST – 1st in Country
Combo Smart Cards for MST (Monthly Seasons Ticket) – cash less travel and shopping
Discounts on MST Cards –MST Cards – routes upto 100 kms, discount 40%
Student MST Cards –routes upto 60 kms, discount 60%
Smart Card Open Ended Passes – 1st in Country
Open Ended Travel Cards –
Travel as you like – any bus,
any distance, any day till
value available in card
Open Ended Passes –20%
discount on issue & topup
Card Value 500 1000 1500 2000 2500
Travel Value 600 1200 1800 2400 3000
Topup – in denominations of Rs. 100 with a travel value of Rs. 120
Variety of Smart Cards“
”
RFiD – for Travel
Swipe - Shopping
MST – Saral
Discount – 40%
MST – Student
Discount – 60%
Open Ended
Discount – 20%
Over the Counter
Discount – 10%
COUNTER BOOKING & SMART CARDSBefore
• No counter booking for 25 years –
reconciliation problems
• Cardboard Cards used for MST – manual
application and issue mechanism
• AG observations and PUC para in MST –
based on irregualrities in issue / realisation
of amount
• Common Mobility Card not possible until
card is ETM readable
• Multipurpose cards not possible
After
• Owned servers & application software
• Smart Cards issued by Banks (ICICI, SBI,
etc.) at no cost – registration charge to
UPSRTC
• Cards multipurpose – shopping & travel
• Revenue advance and passenger captive till
value in card – integration with DMRC, DTC,
IRCTC
•Cards in circulation – over 1.60 lacs•Registration revenue earned – over Rs. 0.80 crs
Electronic Conductor Ticket Booking
Manual Ticketing Replaced – Handheld Electronic Ticketing Machine provided for all buses
•Clear printed tickets
•Date, time and value printed
GPRS ETMs
10
Before
• Offline ETMs needed replacement -
investment Rs. 20 crs
• AG observations & PUC Para – central
servers, network and online ETMs - data
security
• Regions reported upto 10% increase in
revenue on use of ETM against manual
waybill
• Waybill washing - pilferage
• Cutting / overwriting avg. 50/- /depot/day
• Bagwise to DVR – 20 persons /2shift/day
After
• Owned application software, GPRS ETMs,
Simcards
• Central servers at DC Mumbai and DR at
Bangalore - data secure
• No cutting / over writing revenue leakage
• Bagwise to DVR – 8 persons /2shift/day
• Minimum 1% increase in revenue in ease of
accounting / pilferage control
• Has RFiD card readers to make multi
purpose Common mobility card useable
Cash Sales – Current Tickets On Board
• A major part 92.5% is cash ticket sales on board
• Cashless Alternatives
• Smart Cards - tested option and accepted by passengers
Over the counter by SBI - limited KYC, no photo id, issued over the
counter and works like cash for bearer, range 100 to 2000, registration
30/-, top-up in multiples of 100/-, discount 10%
MST by ICICI - limited KYC, photo id, issued in 25 - 45 days and
works like combo card with travel wallet in RFiD & GPR in swipe
card, registration 50/-, top-up for route based travel value, discount 36
trips payment for 60 trips journey per month (1 up & 1 down per day)
Open Ended Card by ICICI - limited KYC, photo id, issued in 25 - 45
days and works like combo card with travel wallet in RFiD & GPR in
swipe card, registration 50/-, range 500/- to 2500/-, top-up in multiples
of Rs. 100/-, discount 15% rounded in next Rs. 100/-
Steps for Card based Current Tickets On BoardEASY AVAILABILITY
Both SBI & ICICI to issue OTC Cards
photo id or Aadhar declaration a must
no discount
counters set up & manned by bank at all bus stations
space / power connection by UPSRTC
cards denomination 100/- to 2000/-
top-up multiples of 100/-
amount to be collected by bank
option to apply for photo-id MST / Open Ended Card for availing discounts
ADVISORY TO PASSENGERS
Either carry exact change in admissible currency for cash ticket
Or
buy a OTC Card from bank counter no problem of change
ADVISORY TO CONDUCTORS
ensure RFiD reader of ETM is working at receipt
familiar with using card for ticketing
familiar with redundancy if ETM fails en-route
mTicket & mPayments - Wallets
Mobile Wallet - PayTM, FreeCharge, MobiQuik, etc.
CHALLENGES
Payments made from phone to phone
Confirmation on payment required realtime in ETM
Major changes required in frontend (ETM) & backend (application)
PoC can be done based on proposal
PoC in Navi Mumbai for mobile based current ticketing - proposal sent to GM
Commercial for consideration.
QR Code based ticketing & payment through mWallet could also be tested.
CARDS ONLY TICKETING & UNDERWRITING
FUTURISTIC OPTION
Introduce
deep discount "Single Use Cards" for single journey
multiple use "Day Boarding Pass" for multiple journeys
on Ordinary Buses Only.
Only Open Ended Cards can be used on All Categories of buses.
Lohia buses to have card based ticketing ONLY
BPL cards funded by Govt. schemes
APL cards paid by users
The card company underwrites the daily ticket sales @ Rs. 11 crs and the entire
value of daily sales is credited to them
The card company makes a daily advance remittance of Rs. 11 crs to UPSRTC.
OFFER BY SI - CAN ALSO BE OFFERED TO LEADING BANKERS