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data center management and engineering consultantsUptimeinstitute.com/professionalservices
© 2011 Uptime Institute Professional Services, LLC
Mission CriticalTier Certification Webinar
6 April 2011
By
Julian Kudritzki
5© 2011 Uptime Institute Professional Services, LLC
Uptime Institute
• Data center industry thought leader, collaborator, Certification body> Content and Standards
• Tier Classification System
• Operational Sustainability
• Annual Symposium> 2011: The Disrupted Data Center Cloud, Cost, Capacity, Carbon
• Network> North America
> Europe, Middle, East, & Africa (EMEA)
> Brazil
> Asia Pacific
• Uptime Institute Professional Services
data center management and engineering consultantsUptimeinstitute.com/professionalservices
© 2011 Uptime Institute Professional Services, LLC
Tier Classification System Overview
7© 2011 Uptime Institute Professional Services, LLC
• Internationally recognized de facto standard> Downloaded in over 110 countries
> Tier Certifications in almost 40 countries
• Only data center benchmarking system developed by and for data center owners
• Rate a single site, compare two sites, or evaluate a portfolio
• Encourages innovative engineering solutions
• Allows for client equipment preferences
• Performance-based fundamental concepts> Not a checklist, design menu, or cookbook
Why Uptime Institute Tiers?
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8© 2011 Uptime Institute Professional Services, LLC
Tiers Pertain to Design Topology
• Configuration of the site infrastructure equipment
> Maintenance opportunities
> Fault response
• Driven by owner’s tolerance for an outage
> Planned or unplanned downtime
• Do not address operation or location of the facility
9© 2011 Uptime Institute Professional Services, LLC
Tier Classification System
• Tier I: Basic Capacity> Computer room, UPS, engine generator, computer cooling
> Single distribution path and ‘N’ capacity
> Susceptible to all maintenance- and fault-related shutdowns
• Tier II: Redundant Capacity > Single distribution path and N + R components
> Shutdown MAY be required for maintenance on redundant components
> Susceptible to shutdowns for maintenance on distribution paths
> Susceptible to fault
10© 2011 Uptime Institute Professional Services, LLC
Tier Classification System
• Tier III: Concurrent Maintenance
> Maintenance or replacement of each and every
distribution and capacity components
> No shut down for planned equipment work or replacement
> Susceptible to fault
• Tier IV: Fault Tolerance
> Multiple, active, Compartmentalized capacity components
and distribution paths autonomously
> 'N' after any failure
> No shut down for planned equipment work or replacement
> No shut down for single fault
11© 2011 Uptime Institute Professional Services, LLC
Tier Myths
• Myth: Multiple utility feeds are required by Tiers
> Configuration of the public utility does not affect Tier
• Myth: A Tier rating is aggregate (Tier II.5, Tier II+)
> Tier is tied to the lowest rated subsystem
> Partial Tiers are undefined and misleading
• Myth: Uptime Institute Tiers = TIA
> There is no affiliation between the TIA & Uptime Institute
> Some locales can never meet all TIA criteria
12© 2011 Uptime Institute Professional Services, LLC
Tier Myths
• Myth: Tiers requires a raised floor
> Tier Certifications awarded to slab and raised-floor
computer rooms
> Height of the raised floor is driven by capacity
• Myth: Tiers addresses location and operations
> Tiers focuses on the design and its implementation
> Location and operations is the focus of second Uptime
Institute Standard
13© 2011 Uptime Institute Professional Services, LLC
Beyond Tier:
Operational Sustainability
• Operational Sustainability is the management of the
physical infrastructure to ensure long-term
performance
> Staffing
> Training
> Processes and Procedures
> Place
• Download Tier Standard: Operational Sustainability
at http://uptimeinstitute.com/resources
data center management and engineering consultantsUptimeinstitute.com/professionalservices
© 2011 Uptime Institute Professional Services, LLC
Tier Certification Benefits & Process
15© 2011 Uptime Institute Professional Services, LLC
Characteristics of Tier Certification
• Internationally recognized benchmarking system
• Differentiate from self certifications
> Letters, foil, plaque, and Web site listing
• Uptime Institute is the exclusive Tier Certification
body worldwide
> Eliminates compromise of a service provider rating its own
work
> Tier Certifications in almost 40 countries
16© 2011 Uptime Institute Professional Services, LLC
Characteristics of Tier Certification
• Thorough, rigorous process
> Each and every critical infrastructure system is checked
> No shortcuts to high availability
> No excuses for surprises
• Senior Consultant expertise
> Multi-disciplined to ensure consistent solution
> Performs document review
> Leads on-site visit
17© 2011 Uptime Institute Professional Services, LLC
Benefits of Tier Certification
• Insurance for data center facilities investment> Protects against ‘loss’ of weakness in infrastructure
> Ensures consistent solution
• Enterprise—Recognizes organizational accomplishment> Demonstrate to upper management that performance
capability is there
• Managed Service Provider—Awards industry achievement> Competitive differentiation
> Reduces or eliminates need for due diligence
18© 2011 Uptime Institute Professional Services, LLC
Attributes of Tier Certification Client
• Project in development
> New build or upgrade/renovation
• Infrastructure is changeable
> Findings actionable by design team as solution develops
from concept → detailed → final
• Constraints to apply to operational site
> Pass/fail nature of Tier Certification does not address
feasibility and prudence
> Changes expensive, intrusive, or requiring downtime
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21© 2011 Uptime Institute Professional Services, LLC
Tier Certification Projects
• Argentina
• Australia
• Austria
• Brazil
• Canada
• China
• Czech Republic
• Costa Rica
• Ecuador
• France
• Hong Kong
• India
• Italy
• Jamaica
• Japan
• Luxembourg
• Malaysia
• Malta
• Mauritius
• Mexico
• Netherlands
• New Zealand
• Qatar
• Romania
• Russia
• Saudi Arabia
• South Africa
• South Korea
• Spain
• Turkey
• United Arab Emirates
• United Kingdom
• Venezuela
22© 2011 Uptime Institute Professional Services, LLC
Tier Certification Process
• Design Certification
> In-office, Principal-level review of 100% design document
package
> Deliverable of Tier deficiencies and Operational
Sustainability enhancements
> Conference call with owner and design
team to discuss report
> Compliance review of revised drawings
> Award letter and foil
23© 2011 Uptime Institute Professional Services, LLC
Tier Certification Process
• Facility Certification
> On-site review by team of consultants
> Identify discrepancies between design
drawings and installed equipment
> Observe demonstrations of the site’s
functionality
> Deliverable of Tier deficiencies and
Operational Sustainability enhancements
> Conference call with owner team
> Award letter, foil, and plaque