Usage statistics analysis of academic libraries webpages

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The usage statistics and the perception of users about library websites are commonly used as an evaluation tool. This case study explores the website usage of the Natural Science Library (NSL) and Agricultural & Experimental Station and Library (AESL) of the University of Puerto Rico. This study reveals the importance and usefulness of these websites in the academic environment. The methodology used in the investigation serves as an indicator of use, contact with the users and their perception of services. The data were obtained from Google Analytics reports, interviews and focus groups about visits to website pages. The results show how much current use of resources and services are used to make improvements in the design and content. IFLA 77 meeting session 111 The challenges and changing roles of the Science and Technology Libraries Section

transcript

USAGE STATISTICS ANALYSIS OF SPECIALIZED

LIBRARIES WEBSITES

Julia Vélez Center for Information and Technology of Natural Sciences,

University of Puerto Rico, San Juan, Puerto Rico

Liz Pagán Agricultural Experiment Station, University of Puerto Rico,

San Juan, Puerto Rico

August 15, 2011 IFLA 77 Meeting: 111 — The challenges and changing roles of the Science and

Technology Libraries — Science and Technology Libraries Section

INTRODUCTION

Natural Science Library (NSL) http://bcn.uprrp.edu

Agricultural Experiment Station Library (AESL) http://biblioteca.eea.uprm.edu

INTRODUCTION

 The use of Web portals have a significant impact on the way libraries are organized, offer and facilitate the access to information resources and services.

 Web portals are one of the working tools of librarians and a key mechanism for the users.

RESEARCH OBJECTIVES

Learn about the usage of the library’s

webpage

Identify the advantages and disadvantages

of library webpage

Improve access to resources

and information

services through the

web

Explore the changes that

have occurred in the

librarians role

RESEARCH QUESTIONS

1. What is the use of the library's website according to its organization, design and content? 2. How easy is the use the library website? 3. Is it necessary to reorganize and redesign the library website to enhance services available to users and the needs of users? 4. What have been the changes in the role of librarians driven by the development and improvement of websites?

GOOGLE ANALYTICS

METHODOLOGY

RESULTS AND DISCUSSIONS Monthly visits per users

February March April

RESULTS

AESL – Blue NSL - Red

RESULTS

NSL WEBSITE RECOMMENDATIONS

Add an English version choice

Provide instructions on how to use databases

Change the website colors

Provide content in attractive way

AESL WEBSITE RECOMMENDATIONS

Add an English version choice

Provide increase digitized resources

Relocate links and an overview of available services

Describe the access policy for the community so that private users can have access to all online resources

CONCLUSIONS

 The roles of librarians have changed significantly. The participants in the study validate the issues raised about the role of librarians; they should reinvent their roles and responsibilities to meet the demands of users.

 GA reports show usage of both websites, but is not substantially higher compared to the amount of content.

CONCLUSIONS

 It is necessary to reorganize, redesign and relocate the contents of the websites to make it more appealing and accessible to the user.

 Also, we need to perform ongoing assessment of

website usage and development.

NSL AND AESL WEBSITE

FUTURE WORKS

Develop the websites in a coordinated way to have patterns in common and unify

resources

Perform similar research beyond the limitations raised in

this study

Address the research limitations

Contact information:

Julia Vélez julia.velez@upr.edu

Liz Pagán liz.pagan@upr.edu

Full Text Article Available

http://conference.ifla.org/sites/default/files/files/papers/ifla77/111-velez-en.pdf