Post on 14-Dec-2014
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Jonathan Maherjmaher@fresno.edu
Fresno Pacific University
Using Chatter to Connect & Recruit
Jonathan Maher: Fresno Pacific University
Salesforce at Fresno Pacific
Potential StudentsPotential Students ApplicantsApplicants
Enrolled StudentsEnrolled Students
Alumni and
Donors
Alumni and
Donors
Manage inquiry/application process.
Provide more consistent flow of information across multiple physical campuses.
Eliminate the need for staff to be in multiple systems.
Track communication with top donors.
Provide Advancement team members with up-to-date donation information.
How We Chatter: Chatter and New Team Members
Provides an immediate “win”
for trainees.
Provides an immediate “win”
for trainees.
Learning new systems is always a challenge, but thanks to Facebook, almost everyone is already an expert on the process of setting up a profile and connecting.
Learning new systems is always a challenge, but thanks to Facebook, almost everyone is already an expert on the process of setting up a profile and connecting.
How We Chatter: Chatter and Employee Relationships
These friendships have a positive impact on morale, and also serve as the basis for better collaboration.These friendships have a positive impact on morale, and also serve as the basis for better collaboration.
Allows friendships to be made across physical
locations.
Allows friendships to be made across physical
locations.
How We Chatter: Chatter and Training
Enables quick Q&A’s that benefit the whole team.
Enables quick Q&A’s that benefit the whole team.
Allows for fast updates about small
feature enhancements.
Allows for fast updates about small
feature enhancements.
How We Chatter: Chatter and Day-to-Day Processes
Enables open collaboration on
issues that don’t fit into a process.
Enables open collaboration on
issues that don’t fit into a process.
How We Chatter: Chatter and Collaboration
Allows for planned or spontaneous discussions about processes and feature
enhancements.
Allows for planned or spontaneous discussions about processes and feature
enhancements.
Questions?
Ideas?