Using cloud based information in disasters

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What role does social media play in international disaster response operations? The presentation focuses on Haiti and the Red Cross Red Crescent.

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International Federationof Red Cross and Red Crescent Societies

Cloud based information in

natural disastersTimo Luege, IFRC

twitter: @timolue

Dublin, 16. November 2011

Imagine your life suddenly changes from …

this …

to this …

this …

or this.

Imagine you live here …

and the cloud …

looks like this.

How would you send and receive information?

In country

From the country

About the country/disaster

In country

Mobile phones

6 million SMS sent during 7 days disaster preparedness campaign

1.1 million "early warning" SMS ahead of hurricane Tomas

Cholera: 2.1 million public health SMS sent

Tens of thousands of phone calls to free Red Cross hotline

Huge potential for crowdsourced damage assessment.

The likelihood that you will receive information depends on the infrastructure.

The challenges stay the same.

Relevance Is it actionable?

Verification and authentification Is it true?

Duplication Has this already been dealt with?

Access Do the most vulnerable have the

tools? Expectation management

Expectations (in the USA) 69 % say emergency responders should

monitor social media sites.

Nearly half think they are already doing so.

Three quarters expect to receive help within one hour of posting a distress call on Twitter or Facebook.

From the country

Exception: photos!

About the country/disaster

Due to 24 hour cable news and social networking sites news of the earthquake spread rapidly.

Traditional fundraising

Fundraisingtoday

From 12 – 14 January there were 2.3 million tweets about “Haiti” and the “Red Cross,” of which 59 per cent were retweets.

Hurricane Katrina: 120,000 US dollars via SMS

Haiti: 32 millionUS dollars via SMS

How important

… is the cloud?

Convergenceis the key

In disaster zone: Big potential for assessments

From the disaster zone:Can be useful in addition to existing information channels

About the disaster:Raises awareness and funds

International Federationof Red Cross and Red Crescent Societies

Thank you

Dublin, 16. November 2011

Timo Luege, IFRC

twitter: @timolue