Salt Lake City Government Engagement

Human Centered Design Thinking

Utah Digital Government Summit June 7, 2016 Julianne Sabula Transit Program Manager

Overview

■ Engagement in Government

■ Challenges

■ Recent successes

■ Pressing questions

Engagement in Government

Information and Education

Public Input on Plans and Projects

Federal Compliance

Variety of Tools and Resources

Construction Flyers

Business Interviews

Public Meetings

Events

Peak Democracy

Challenges: Complexity

Challenges: Transparency

Challenges: Resources

Challenges: Time

Challenges: Politics

Case Study: Streetcar

Recent Successes

Recent Successes

Recent Successes

http://survey.slcrides.org/

Over 1,400

participants

Positive

Response to

“game” format

Ability to put the

user in the

decision makers’

shoes

Pressing Questions

How can we better

engage diversity?

– 20% of Salt Lake

County residents

ESL, 120

languages

– LDS Church,

refugee receiving

area, secondary

education

– Lower income

residents tend not

to have 8-5

schedules

Pressing Questions

How do we get quality feedback

without overwhelming people?

Pressing Questions

How do we create a common

message, look and feel in our

communications?

Pressing Questions

How do we personalize and create

dialogue, especially electronically?

“Oh man I do not

like Peak

Democracy.

Something about

it just rubs me

the wrong way.

It's straitjackety.”

Pressing Questions

How do we keep engagement fresh

and…well, engaging?

Thank you!

Julianne Sabula (801) 535-6678 julianne.sabula@slcgov.com