Post on 24-Dec-2015
transcript
Utility Billing Presentation
March 31st, 2015
Christopher M. Quinn, Finance Director, MACC, CPA, CFE, CGFO, CGMA
Cynthia Schweers,Customer Service Manager
Goal 3 Finance - To leverage our financial strengths while ensuring the City remains committed to fiscal responsibility in delivering value-added services to residents and business.
Strategic Action Plan
Implement Cashiering ModuleIncrease and improve customer access pointsReal time updatesImprove processing time for customers
Improve Billing and Payment Process
Identify an All-in-One Solution Provide additional options Improve web portal (ease of use) Increase efficiency (internally)• One vendor vs. multiple vendors• Integrate with existing accounting software application
(Munis)
Improve Billing and Payment Process
All-in-One SolutionVendor Selection Process
• Request for Proposal (RFP) advertised
• 7 responses were received (no local responses)
• Top 4 firms selected and interviewed
• After interviews, review committee unanimously selected Paymentus as top choice
All-in-One SolutionProvide Additional Options
Online Quick PayView and pay bills online without having to register an account
Self-Service PortalEngage customers with a wealth of online services to enhance their total experience
IVRInteractive Voice Response system
Auto-PayAutomatic deductions “set it and forget it
Paperless e-BillingFour convenient options makes paperless a fit for everyone
Mobile APPConvenient downloadable bill-pay application
Mobile WEB“Responsive” design delivers the same in-browser web experience on any size screen: laptop, tablet, smartphone
Pay-by-TextReview balances and make payments without opening an envelope or going online
Pay-by-Email“Push” eBills with interactive PDFs for the ultimate in payment convenience
iPad KioskiPads are becoming the favored method of taking credit card payments in the lobby
Customer CommunicationKeep customers informed with timely notices by text, email, or phone
Pay directly from your secure PDF E -Bill without
logging In
All-in-One SolutionProvide Additional Options - Pay by E-Mail & Pay By Text
All-in-One SolutionProvide Additional Options - Mobile Payments
Responsive Design delivers an optimal experience regardless of the screen size.
All-in-One SolutionIncrease Efficiency
Rapid Implementation• Integrates with existing software application• 60 day implementation schedule
Stability & Security• Infrastructure handles 300 million transactions
per year, with zero outages• Level 1 PCI 3.0 Certified• Advanced detection system raises the bar on
payment security
All-in-One SolutionOne Vendor vs. Multiple Vendors
Currently – Avg. Monthly Cost $44,600• Merchant services (Visa/MC/Discover)• American Express• Teleworks (IVR)• High Cotton (bill printing)• BillTrust (electronic billing)• Postage
Paymentus – Estimate of Avg. Monthly Cost $43,500 • All services included
Next Steps…
April 7th 2015 • City Council to adopt resolution
approving contract with Paymentus
May – July 2015• Implement Cashiering Module and
Paymentus solution