Values Report Lowres v2

transcript

8/8/2019 Values Report Lowres v2

http://slidepdf.com/reader/full/values-report-lowres-v2 1/54

THE BODY SHOP INTERNATIONAL PLC Values report 2009

LIvINgOUR vALUES

CONTENTS

INTRODUCTION fROm SOPHIE gASPERmENT,CHIEf ExECUTIvE Of THE BODY SHOP 3

TRIBUTE TO ANITA RODDICk, OUR fOUNDER 4

THE BODY SHOP – ABOUT US 5

STAkEHOLDER PANEL COmmENTARY 6

OUR vALUES – wHAT wE BELIEvE 10

ImPLEmENTATION Of OUR vALUES 11

OUR COmmITmENTS 12

RESPONSIBLE SOURCINg -HOw DO wE mAkE SURE THAT OUR PRODUCTSARE RESPONSIBLY SOURCED ? 14

Our COmmunity trade prOgramme 16

COmmunity trade natural ingredients 19

COmmunity trade gi ts and aCCessOries 21

COntraCt manu aCturing – Our ethiCal trade prOgramme 22

speCial OCus materials - WOOd and palm Oil 25

HOw ARE wE REDUCINg OUR ImPACT ON THE ENvIRONmENT? 28

Climate Change 28

reduCing paCkaging and Waste 37

Our respOnsible use O ChemiCals 40

HOw DO wE ENSURE THAT OUR PRODUCTS ANDTHEIR INgREDIENTS AREN’T TESTED ON ANImALS? 41

HOw DO wE mAkE OUR CUSTOmERS, OUR STAffAND OUR SUPPLIERS fEEL gOOD ABOUT THEmSELvES? 44

wHAT DO wE ACHIEvE BY CAmPAIgNINg? 47

wHAT IS OUR COmmUNITY INvOLvEmENT? 52

vALUES REPORT 2009LIvINg OUR vALUES CONTENTS

INTRODUCTION

It gives me great pleasure and pride to invite you to readThe Body Shop Values Report or 2009.

t bo s o o c . W o o v o V

o o ow c o v cooc o o w . W v

q o o o o c v o o o ov o oo oo ,

co o o c o o o . i r o wx w w c w o o o

o V o .

s c o r o w v c , r o coo o c v o w w v c o o. W

c o w v o w Co t o o s o , k ec o . t o ov

c o g c o c c o c . O c o c c o o o .

t c o o c o hiV/ aids o cv o c o o o wo .

d 2008 w v w o c o c Co t, c w oc o v o , o v o

o , oj c o v o , oc o v o o c v ow o o

O v co V v o w w a o - w w oo o w w o o . W v

o V o o co c cc oow o . a w o o w w w o c v o o c o w o c o w c c

. i o w w v o o v o v o w o c

so g – C ex c v o t bo s o

TRIBUTE TO ANITA RODDICk OUR fOUNDER

a o t bo s o , ‘ x o ’ co , w ow v o , co o c o oo o co w o co o c

a ’ w co ov v o c w o o , w o o ,

w o x o o , t bo s o o o w ow c ‘ c o .’

W o , a x c c o o w o w w o , t bo s o

o o w , o c o o . W ow co

o o w co o c c v w a ’ o o o o co o c .

t v wo o o c , a w o co o o x o co

o o . W c ‘Co t c o c o o V .

t x c o COppalJ b z c x o a c o

c o o V . s o t bo s o w o c o , o c o o o o c . COppalJ

v oo o , o v v o . t c v o v c o o w o co

w c o . O o o c , ov , co c o o .

a co v o o ow o x 30 i co ro c ’ v o w v o . i oo bo so , a

‘ o ow o o c o c o co v v o .’

a v t bo s o o l’O é w w o oo . s , “i v o wo o o v

w w o o o o v . i w o v w i o c . a v

o o o.”

h c o o c o w ‘ .’

J b c – i o V d c o

t bo s o i o o c o , c o c . d a ro c o v t bo s o® o 1976 b o , o o co o eW ow v ov 2,500 o ov 60 co w o ov 1,200 o c . d 2008 w o

o o wo , c w i , p , n , po , s ov , mo co

a w o o c o o o w o v c - c c t botm,w co o c o ’ o . t o wo co – uk c o o -co c w o o o uk, usa, C , a , ko

W v o ow c , t bo s o o o . l c 1990, t o o v c oo o o o w v o o co v o . t o o ’

o c v o o c v , v o o c o .

t bo s o ow 100% o so wo , o c o g ow, sco , w c o

c Co . O w o o c c o o c .

PART Of THE L’ORéAL gROUPt bo s o c o l’O é g o 2006. l’O é o p s oc exc . t boo c , w ow bo ex c v Co , w l’O é g o .

THE BODY SHOPABOUT US

STAkEHOLDER PANELCOmmENTARY

O m o s q o o w c co o c, oc v a w o v o m o s w o o co o o ow o w co o o j c v . t 2007 V r o w v w s o pco o v o o : ngO , o , c .

t ngO o p 2008 o v w o o . t 2008 s o o v o b u o o a o o o V v c o (buaV), Ox -uk, t c(WW ) oc o :

p ov c o o o t bo s o oc v o o j c v c 2007 s o p .

d c o o 2008-2010 oc v o o t bo s o .

t ov o o o s o p w t bo s o o w o 200i w o j c v co , p o co o :

gENERAL SUggESTIONSa o c, c o c o o v o , c vc o c wo o c o co V .

e co o ov c c w d c o v o o c c V

REDUCINg OUR ImPACT ON THE ENvIRONmENTr c c o o o co o c o

d v o c o o w .

e v o o o o c c o c , co o o c c .

go o ro c C o p

“This was a brave and transparent process orThe Body Shop to undertake. It stands alongsidethe best o The Body Shop in its determination tomaintain its leadership in keeping the companytruly refective o its roots.”

LIVING OUR VALUESValues repOrt 2009

RESPONSIBLE SOURCINgr v w ow o w o o c o o ro o s po rspO co o c o c , w c c c o .

a o o v o co c .

d v o o Co t o o o o o o cc .

d v o o ‘d v ’, w k ko oo c v 14% o o t o c o o vo v w coo v .

oc o co c o o v w o o o ov co o o wo .

AgAINST ANImAL TESTINgd c w l’O é o o o jo co o o

r v w o o c co c o oc o c t b a t c v .

W o p c v o o o o o . W wco o w p 2009.

ABOUT THIS REPORTt o ow V r o w w w v c v ov o J 2007 o d cr o w co c o v w o w c co o V c v

. W v w o o o – co o o v w , o , o c , w w w o c o . t o o

o vo v o o o c o , w o c v oc v o c . o r o w o co o

o ow o :

CUSTOmERS– W c o V v o ov 100,000 lov yo bo ™ c , co c v o wo ow o t bo s o o o . i o ,co v .

NgOS AND ACADEmIA– d w w o o o v w , o t , WW , b Co t u v o m c . t w

o w w o w wo o , o o o s o p .

STORE STAff– i v w w w o o o wo .

ExTERNAL ExPERT– i o o co w o s o p ngO , w v o , a k , o co o t bo s o v w o V o c o

v o uk s d v o Co o c vo c , w o w w ovo .

o ow v w o o v w , o w w w c o c , w

o ow wo o oc o r o :so c r o – how o w o o c o o c

how w o c o v o ? p c oc o :- C c- W c c o o c- O o o c c

how o w o o c ’ o ?

how o w o c o , oo o v ?

W o w c v c ?

t v w w o w w ov co o cooc o v o o o .

ExTERNAL ExPERTW a k , x x , o ov co o r o W a ’ x c wo ov w c o c c v

o s o p . a ’ c v c o ow :

m w V d c o V .

m w c o h o , o o v V c v .

ro w ex c v Co .

d v w o 2009 V r o .

a ’ v w o c :a o oc v o . t ow co c o o

o c o l’O é s d v o r o .

ALAN’S DETAILED COmmENTS CAN BE vIEwED THROUgHOUT THE REPORT:“t bo s o c , o c i o o o , oo

bo b , c cc o co co o o t bo s o , V a ro c . J b c ’

b o v w V r o w o o o .

m jo o t bo s o w o o b o o , ow v o o o v w w c o w ex c v bo . a c o t bo s o

v o w o , cc .

t V r o , o o , co v , w w o o o Csro i v - i v w, , oo , oo

t bo s o o o , coc , o ovo . i co o v c .”

OUR vALUESwHAT wE BELIEvE

97% o our loyal Love Your Body™ card members surveyed saidthat The Body Shop Values are either ‘important’ or ‘very important’to them as customers.*

d a ro c h r ac v .

o o t bo s o

d c o o o oc v o c .

C v c c o o o : o ,c o , c , o .

Co o o co o c , o w o co o .

m co o oc , o o co

w c w o co o co c w c c , o , c .

p o c o o c o o v o , o , w co c .

t wo o ow w c c c , w ,o c o o v .

mISSION STATEmENT Of THE BODY SHOPOUR REASON fOR BEINg IS TO:

“The business o business should not just be about money, it should be about responsibility. It should beabout public good, not private greed.”

a v v ow o o oo . t w m os o t bo s o o w ov co , ‘to c o

o o oc v o c .’ O m o s

v o w ov 30 o, w co w o :

i o o o co o v m o s ,t bo s o c v co V . t V c c c o

c o v o co , o o o w c .

* Survey sent to over 100,000 customers in the UK, the USA, Singapore and Canada. For more details go to section ‘Making the most impact’

ImPLEmENTATION Of OUR vALUES

a t bo s o , o v o o o co o ow o o VV d c o o ex c v bo , V o o o co cV Co ov ov c o V , w c c d c oo o o o o . u c V w v o V

o c c o w .

t bo s o co o c o w x o v o o VW w s o p co o oc v o x . t p v w

o c o t bo s o o 2008 o v w o o v w o o w http:// .thebodyshop.co /_en/_ / alues-ca pai ns/reports-policy.asp

gOvERNANCE mONITORINg AND EvALUATIONExECUTIvE BOARD

e c d c o o o Vo ow c o

i o V d c o o ex c v boV c o i o Vd c o ex c v

ex c v o o c q “V t c ”,

Co t , e c t , CC a a t“t c ”

vALUES COmmITTEE m q o c o o

V v Co o o o

q ex c v

V r o v w s o

p 2007 2008, x a k 2009

fUNCTIONAL OwNERSHIP e c c o o o

V - kpi o o o j c v

i o o c V po c p c

so o v o o o o o v o V v

e c t o v w t e c t i v (eti)

a a t o v 3 o buaV’ h

Co c s r , o ov o WW

o t n wo roo s p OCo e c t o o

v w imO 2009

gLOBAL vALUES TEAm r o o i o V d c o

r o o o , oc v o c ,

wHAT wE SAID wE wOULD DO PROgRESS

RESPONSIBLESOURCINg - HOwDO wE mAkE SURETHAT OUR PRODUCTSARE RESPONSIBLYSOURCED?

V v Co t v 2

94% co a o wv o q : gpi n ; t ex o i ;Wbdi W s o ; CadO ec o .

65% o o c w co Co ti o o c Co t

✗ 64% - o c o c

W w o w co o

o ov o q t bo s o Co o Co c

W w o c o : ow

v wo v .

a o o rspO c o 2008 ✔

100% o woo o c o sC o c 2010 O c

HOw ARE wEREDUCINg OURImPACT ON THEENvIRONmENT?

30% c o o c o o 2008

✗W ov c o o

ov 30% c o

90% o c f o v c -2008 ✔

C o n 2010

t ow o 2009/10

r w o c uk emea

a v o ✔

p o o c c c o o c

o o - 2010O c

p o o c o o - 2007 ✔

65% o o c o w coc c co 2008

✗C 50% wc 2009. i o c

100% c c pet o o o c o

W w o c c co o o o peto - 2008 (c 30%)✔

W w v o co c co w o w c - 2008s o 2009

OUR COmmITmENTS

wHAT wE SAID wE wOULD DO PROgRESSHOw DO wEENSURE THAT OUR

PRODUCTS AND THEIRINgREDIENTS AREN’TTESTED ON ANImALS?

Co o c hCo c s ✔

wHAT DO wE ACHIEvEBY CAmPAIgNINg?

s o V o c ho – i c o w o c o 50 ✔

s o V o c ho – r £700,000 o ngO wo o ✔

s o V o c ho – to c - vow o c

o o o✔

hiV/aids c w mtV – r

£1,000, 000 ov o s a vo o ✔

hiV/aids c w mtV – r c 45 o wo✔

RESPONSIBLY SOURCINgHOw DO wEmAkE SURE THAT OUR PRODUCTSARE RESPONSIBLY SOURCED?

a o o t bo s o oo c o o o o c c , o o oc v o o c o ov v o c . W w o o c o ow co c ,

w v o o c o o - w v o ov c o w wco o o wo o c .

Ov o o o v co v co x w v o w w c c o c . a ’ v o w o o c o oo w w w c wo c w o co c . W c ow

o w o w o c – w o f c o w w . t o ow o v v o o w o c o

COmmUNITY TRADE NATURAL INgREDIENTS– 21 o c o co , o b z o s o . W c o - o w ,

co o v .

COmmUNITY TRADE gIfTS AND ACCESSORIES– 65 g acc o , x o c o co o wo . W v ow w t ex o , o

o ov w .

CONTRACT mANUfACTURINg– o o c o c c o o o o e co , wo c w o

SPECIAL fOCUS mATERIALS– o v c o . W o c o o o oo jo o o woo cc o , o w - o c o o co

89% o our loyal global customerssurveyed eel that it was “very important”that we source in a responsible manner,treating people in our supply chain withdignity and respect.

OUR mISSION STATEmENTSAYS THAT wE wILL“CREATIvELY BALANCETHE fINANCIAL ANDHUmAN NEEDS Of OURSTAkEHOLDERS”

RESPONSIBLE SOURCINg IN PRACTICEt o ow x o oo -c co o o o o

COCONUT SOAPp o o w - o Co ,

o co o o oCo t o c v coco o W

b d v o i c (Wibdi), o c - ooc o s o

O o c o ‘so wo ’ w v og ow o ov oc ot c o o co c w o CoCo c , w c ov o o o co o o

o o wo o c , w c o

wASH YOUR fEET

fILE-A-fOOT-a- oo w sC c s s v b c ,

Co t , t p o c o o r

fILE YOUR fEET

PEPPERmINT INTENSIvE fOOT RESCUECo t o o no o , w

ow w o o c .Co t coco o k ko oo g .Co t o c ow o o ot C b zCo t o c w x o a c

c o w c c p oo r c o e c t co c

RESCUE YOUR fEET

fOOTSIE ROLLERoo ro Co t , t

ex o o i . O o ov vo o v o v co v o

v c aids hiV w o

mASSAgE YOUR fEET

mOISTURISINg SOCkSmo soc o c Co t s ,C a m . C a ov o o 1

o , 40% o w c v

mOISTURISE YOUR fEET

COmmUNITY TRADE IN ACTION - SESAmE SEED OILW o c o Co t o o J c co p z s v Coo v n c

o o ow cc o w t bo s o , w c c o c c co v . W wo w 275 o co w 45% o o

$1 o . Ov 18 o w t bo s o , co co o c , 20 w , w o , ov o ,

o c v oc o .

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID

V v Co t v wo

W c v co w 94% o o Co t. a o w v o q

n ; t ex o i ; Wbdi W s o ; CadO ec o

65% o o c w co Co t o o c Co t

2007 – 54%2008 - 64%

W ow o o c c o o c co Co t Co t o c o 65% 2008, co w c

w o o c o o Co t cc o o £6.4

£7.4 o 2008.

SELf REINfORCINg gOALS

i Co t

co oc w o

; o o o - o c

TO SATISfY OUR DEmANDfOR HIgH qUALITY,NATURALLY-INSPIREDINgREDIENTS, gIfTS ANDACCESSORIES IN A fAIR wAY

TO SUPPORT THE BODY SHOPBRAND AND DRIvE SALES BYCOmmUNICATINg BENEfITSTHROUgHOUT THE BUSINESSAND OUR SALES CHANNELS

TO BRINg BENEfITSTO AS mANY PEOPLEIN mARgINALISEDCOmmUNITIES AROUNDTHE wORLD AS POSSIBLE

PRICINgt v v jo o

v ov 2 vc f o o o o

. t o c , o o-c o , c o c c c co o v c

oo o f o . i 2008 w - v o c Co

t o co c of o , o o c o o w

2007 2008

SPEND ON COmmUNITY TRADE INgREDIENTS AND ACCESSORIES

£6.4m£5.7m

£7.4m

S P E N D £ m I L L I O N

COmmUNITY TRADE NATURAL INgREDIENTSi o c w o Co t o t bo s o o o o

co co o o c o o x c o o c o oco . W v o o co o o x o o o, w o o v o Co t , c o o o o o co v co v

o o w o o . Ov 2 w v o ow Co t o :

TEA TREE AND SUNfLOwERO o c o o c okOO a, k O c O ’ a oc o . a o o 384 ,w wo w oc o , c c o 100%o o q o o . o o 2009 w w o o

o c o c fow o o kOO a. k ’ c o c v , w c o

c c c o o c . Co co Co t v v o co o v o

ow , w o o v c o co o .

COCONUTCoco o o o o o o 2008 w co v o o c o Co t o o . W

w o c - o oc o ‘Wo b d v o i c’ (Wibd) s o o o c o c vcoco o o o o o ’ . t o w

o o o c , c o - Coco b

bo , o o cco o v o , - c 2009. Wibdi’ o c wo w v o s o v o o c c , o cc o

c o- c c , o c w, oc o o c .

ALCOHOLe o jo o c hoc c o , o o o c o c w

o c c . O o o o o cc o co . o 2009 w w o o o o o

c o o o ec o w o o o

coo v c “CadO”. Wo w o oc ngO , CadO w o o o co o t bo s o o oc o c w o o o c co

c , o o co .

“Listen or the voice o the armer. I you cannot hear it, what you aredoing is wrong.”

a ro c

L’OREAL Ov 2 ow o o l’O é ’ o o . s g o v o o o ow o t bo s

p o : o v , o , coco , .

l’O é ’ w O c n l o o c o c o . t cc o o t bo s o Co t , c w o c o -w

. O Co t co v ovo o c o o .

fUTURE PLANSt 2 w v o o co v o o Co t , o

o o c 2010, w no so e o a . loo w w o o v Co t o c , w w wo co o o oc .

‘CREATE YOUR OwN’O ‘C yo Ow ’ ox o c i n t ex o g p i

c v , ov o oc o o c wo . bo o hiV/aids w c w o o o o o o o

i 2008 g p i n o o o co o t bo s o o g W p , o gWp. i 2008, gWp x c o o c wo o c

o -c .

ORgANIC COTTONt o o 2 , t bo s o Co t wo c o w

o co v Co t o ‘o c co o o ’ o . now 95% co , t- , mo soc g ov ow o o c o c c .

BIHAR fLOODSW w o foo b 2008. O o o Co t , tw o w o o o , w c v o . s o ot bo s o o o o - c o , t ov o co c .

fUTURE PLANSt 2 w Co t acc o w o c v w, o i ,

o t bo s o w co w Co t .

COmmUNITY TRADE gIfTS AND ACCESSORIESW o o c o x o w o g acc o . t v ow o vo o v o o o . i 2006, w c w g acc o . W c v , o c v o w v w

BAg fOR LIfEi 2007 w c o n w b o l , o c o o o Co t , t ex oi . t o o w co o v o w t o oco o . O b o l o o o wo , w o o o o o o o cC O t e wo w o o o v c o woo cco c w c ov o o un Co v o o r oC , o o o o o o oc o c v o c c :

2007 2008

£553,392

£400,836

DONATIONS TO CHILDREN ON THE EDgE THROUgH BAg fOR LIfE SALES

D O N A T I O N

INDEPENDENT COmmENTARY fROm ALAN kNIgHT“Co t ow o . i oo o w o c x o o Co t

CONTRACT mANUfACTURINg – OUR ETHICAL TRADE PROgRAmmEev o o w c o c o c o t bo s o q o o o e c to c o o e c t i v . t o o o

v w o o o o co o o wo w. s o t bo s o Co o Co c , w c w c c

. s o Co :

no-o o o c o wo .Wo o o jo o o .Wo co o o .C o o o .p o o o wo xc v o .Wo o o o v o .Wo o q , o w o w v .W o , wo o ov w o .Wo o o v , c o x o c .

no o o co c o t bo s o w o o 24 o w o - , o o o o - o o . i c w w c v

, w w v 12 o . O q q coo w , o co c

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDW w o w co o

o ov o q t bo s o Co o Co c o s

a o c cow t bo s o o c / o o

W w o c o : ow v 2

2007 – 64 c o2008 – 94 c o a o c w wco o

TRAININg BUYERSd 2008 w v e c t o 35 o , c o o o Q so c . u x c o v o , w w

v co o e c t ; ow o ow c c c c wo ov o o c o v ow co o ov o wo co o . t

o o c w o o .

2007 2008

N U m B E R

O N - C

O m P L I A N

f r e e d o m o f a s s o c i a t i o n

h e a l t h & s a f e t y

e m p l o y m

e n t f r e e l y c h o s e n

c h i l d l a b o u r

l i V i n g w a g e

w o r k i n g h o u r s

d i s c r i m i n a t i o n

r e g u l a r e m p l o y m

h a r s h & i n h u m a n e t r e a t m

e n tISSUE

NON COmPLIANCES IN OUR SUPPLY CHAIN

DEALINg wITH NON-COmPLIANCES a t bo s o w v o v . s o w c w o coo Co c , w w w wo w o o . s - c o coco c co c o . i 2007 w 132 o o 2008, 140. e c

c o o j co o o -co c c o / - c o , w w o o -co c o c :

fUTURE PLANSBEYOND AUDITINgi 2009 w w o c o o w o e c t t bo s o . i

c co c i o d v o s s x u v Co o e c Co c uk to Co c i . b o

c o o s o p o o v w o o e c t wo o c co c o o o o . t q

ov w w o w wo , o o o o . W w c o o o oo c . s w w o w v o - o w v

wo o wo w o .

ExTERNAL vERIfICATION a t bo s o w w v o o w x c o c o w o o c . to w o o o c

t i o m eco o (imO), sw c c o o x o c, W w wo c o w imO o v w ov o Co t e c

o w o o o q c o o o j c v . t o o woimO’ w , o o o .

≠≠≠≠

In 2007 we were awarded a ‘Big Tick’by Business in the Community or ourCommunity and Ethical Trade programmes.

gOvERNANCEb o wo w w w imO, o o c o t bo s o ex c v Co , o o o CeO. W w v

o o jo o o o . W co o oo o o o o ow.

SPECIAL fOCUS mATERIALS - PALm OIL AND wOODt o w , w c w v c o . bo woo ow c o c o . t c v o v o o o c

c o o o x o o o wo . t bo s o w o o o Co t o co o b z w o o o o o coW v v o o o o w o c woo o o w - o

PALm OILp o o o o w o c v o

wo . i o co o o o ,w ow o c o c . t

o c o o c c

o c o v o wo - o o o o , o co w wo ’ o

o c q .

t ro o s p O (rspO) w o o ov . t rspO co o ngO c Ox WW ,

o , o , o co vo v o c . t o o c o o o , o cco c o o v

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID a o o rspO c o

2008 a o ow o c o cc

rspO c . W o 7.5 o 200

W o o rspO 2007 wwo c o w b r Co o (brC)

uk- wo o o o . t o wo co c v w o e o

o o rspO. W l’O é jo rspO

o 2007:

i J 2007 w c o o o c o oo o o – d o Co o .

W o d o o cc rspO c . W o v o o o c o w o co ,

wo o j v o o . t o o 2009 w w co o o o c o

co o o c rspO c .

74% o our Love Your Body™ cardmembers said that they are “veryconcerned” about de orestation

INDEPENDENT COmmENTARY fROm ALAN kNIgHT“i cov o w w o o o v ro o s p O . Wow, c, c o co o c o .”

wOOD AND PAPER PRODUCTSt bo s o o o WW uk’ o t n wo ( tn), o o 1991

uk co o w o . W co woo o o co o o o v o woo c co o

o s w Co c ( sC).

W vo o woo - o c , c o - c , , o c o o o w o c o o .

wHERE DOES OUR wOOD COmE fROm? 2008

63% fSC CERTIfIED

14% TEDDY ExPORTS

NON fSC23%

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDso c 100% o woo o sC o c 2010 2007 – 49% o woo sC

2008 – 63%

“I’m personally really concerned about the destruction o

the rain orests. When is it going to stop? We really have todo something about this”Louise Christian – Store Manager, Ipswich, England

t ov o woo c o sC c o c 2010 w w , w o o 30 2007 o 15 2008. i 2007 2008 w :

mov o o e d l l o o - sC o sC.so c sC woo o o o o 2 woo acc o .

i oj c o o c sC woo o o cc o , b n . t w i oj c o o c sC o 6 o sC Co c Co c c . t w

THE BODY SHOP fOUNDATIONt bo s o w o o wo ’ o . W o o o cc o o o b z o . O o o o ov wo o o o o o

o wo . o o t bo s o o o v w.thebodyshop oundation.or

TROPICAL fOREST TRUST (TfT)– sw z . t t t o o w woo co o o cc o o c . w ov g o g p o o co £40,000

SAvE OUR BORNEO (SOB)– sOb wo o ov o c k o oo o c o oc co v . w ov o o

p o c o co v o o t j p n o p (tpnp) CoC k , i o£7,100

TREES, wATER, PEOPLE (TwP)– ho . tWp v o co o o , w w v o c o o l a c a c W .

o a c p o o - v ov oj c ho£5,000

TREES fOR THE fUTURE– s . t o co o wo .o , o o , co o ow o o o

w ov o o g o g p o o o o oj c s£2,000

t 8 o - sC c o o 2008 w d . t co 2009, o w o o 2010. t co c o co c 2010. how v , c w o Co t , t ex o w o c

woo . t v o sC woo i w c o o ti , o v o o . W wo c o w t o o c sC woo vWW ’ c i o t n wo . W w o o o c o ov

13% 14%

2007 2008

TEDDY ExPORTS fSC CERTIfIED NON fSC

PROgRESS IN SOURCINg fSC wOOD70%

f I T E m

CLImATE CHANgEC C o o v o c wo v c . W v w v o o CO2 o q co o o c c . tbo s o oo c c 2001, w jo c i o o c o w o w

‘CARBON NEUTRAL’W co 2006 o co ‘c o ’ 2010. O o w o o o , v o o o c w w v w v . W o

o , o v c o w o v q o

s c 2006 c c ov o co w v x c c c o o o o x o ‘c o .’ i w o

c v o ov , w v v w c o w c o v o c o c o . W v ‘ o

c c o o w o o q f c o c c o

to o o , w w c o ow “smart” o c o c o ox o o v o o . t w w

o c o o c c o c

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID30% c o o c o o 2008 r w o c c emea

W o o 30% c o c oo o

90% o c f o v c - 2008 93% o c f

C o n 2010 CO2 o v c o

r w o c ow emea uk

a v o a v w o 2007 w

70% o our Love Your Body™card members surveyed saidthat they are ‘very concerned’about climate change.

OUR mISSION STATEmENT SAYS THATwE wILL “COURAgEOUSLY ENSURETHAT OUR BUSINESS IS ECOLOgICALLSUSTAINABLE, mEETINg THENEEDS Of THE PRESENT wITHOUTCOmPROmISINg THE fUTURE.”

HOw ARE wE REDUCINg OUR ImPAON THE ENvIRONmENT?

ImPROvEmENTS IN DATA COLLECTIONb o o c c o o w o o cc s c o V r o w v :

C - o o o oo ow o c o o c o o o s o w o f oo w c ow o o o o o o i o o o o o o . i o c q o uk o .

W co c o o o v o c o , c o o 2,500 o o wo . W c v o o a , o oo . i o , w ow c v c ov w uk o o a o c m r

REDUCINg CO2 EmISSIONSO co o o c c co o 3 o o o o :

e c c o o , o c w o .t o o o o o c .b v .

t o ow o CO2 o c o co c 2006. t xc c

• All store data is or Company owned markets and excludes Franchised stores • UK and EMEA store data is based on a 38% data sample • Asia Pacifc store data is based on actual billing data • AME data is based on the UK store averages and extrapolated across the total number o stores.(We include all energy in the calculation regardless o source).

200820072006

40,000

35,000

30,000

25,000

20,000

15,000

10,000

T O N N E S

STORESENERgY

OTHER fACILITIESENERgY

fREIgHT TOTALTRAvEL

CO2EmISSIONS 2006-2008

18,467

9,1705,860

35,630

200820072006

T O N N E S

2 E m m I S

S I O N

g R A m m E

O f P R O D U

S H I P P E D

ENERgYCONSUmPTION

fREIgHTmOvEmENT

BUSINESSTRAvEL

CO2 EmISSIONS PER gRAmmE Of PRODUCT SHIPPED

W o o vo o CO2 v c , o co c w c c o o . W o cco o ow , ov c

• All store data is or Company owned markets and excludes Franchised stores.• UK and EMEA store data is based on a 38% data sample.• Asia Pacifc store data is based on actual billing data.• AME data is based on the UK store averages and extrapolated across the total number o stores.• Store numbers increased rom 886 to 1069, a 17% increase.

OUR STORESW o o o o 30% c o o o , w o v o v o c :

i c c c c c c o o o .p ov c c o o o co ow .

s cc w led c c , w c 70% o o w o .

p v - q o o c o w o . O emea o o o w v o o o o c ‘s o m l ’, w c c

co o 77% c 50%. g c 50% c 2kw o o o .

W o o vo o CO2 v c , co c w c o o c oO o 2 o w w v o o , uk & rOi a p c c, v ov

c c o a p c c o .

OffICES AND wAREHOUSESW o w ov CO2 o o o o c w o . W v o o

o o c co o ow o ov co c o 2007 jo uk 2008. W w o o o ov w 2006 2008,

ov o : r c o o 22% o o h O c l o .

r c o o 11% o w o l o . r c o o 29% w 2007 2008 o w o s o .

T O N N E S

2007 20082006

TRANSPORT EmISSIONS

• 2006 data incomplete due to inconsistent use o SAP.• 2007 – some USA road data is based on estimates.

TRANSPORTATION Of OUR PRODUCTSW cc c CO2 o o o o w 2007 2008. W co o w v o , o CO2 o o o o .

AIRROADSEA

T O N N E S

AmERICAS ASIA PACIfICTOTAL Uk, EmEA & gLOBAL

200820072006

AIR TRAvELe o t bo s o co o v o . W v c v oo o ‘ ’ f . W o v v o co c c w

w cc , o , f o o o o .

W o v o o c o o o v o-co c c . V o co c c lo o s o o c w o ov o c

W w c f o 2006 o 2007 w v w o ov 2007 2008 o o v oo co . W ov ow w

c o v x 2009.

CO2 EmISSIONS fROm fLIgHTS

PROgRESS ON RENEwABLE ENERgY SOURCINgs w o cq o o w W 1990 , co w o ‘C oo po 2001 t bo s o o o c voc w . W v

w c w o c o o v , w o

a uk v ow 100% w w , c w co c .

O emea o c v c ov w o o , c67%, x o o co o w o .

i uk w v o o c o o w 64% o 65%.

e w , w co o co c w c o o c o w

v o w o c o c. i a p c c co ow w c v v cc o w . W

o o v . W c c o , o c o c co o ov co c .

SOURCINg Of RENEwABLE ENERgY IN STORES

2007 20082006

E m E A

65%67% 65%

* d o co o – xc c o .

C E N T A

O R E S

O N R E N E w A B L E T A R R I f

18% DO NOT CONTROL SUPPLY

15% BROwN (fOSSIL fUEL OR NUCLEAR)

gREEN (RENEwABLE SOURCES)67%

* d o co ow o o .

W v c v w o c , o w v o c o o . W v o

c o o w ov v o c c o ow CO2 o , o w v v w o c CO2 c c v , c c o o c . W w o oc o

v o v c .

7% NON HYBRIDS

93% HYBRIDS

EmEA RENEwABLE ENERgY SOURCINg

HYBRID fLEET CARS

HYBRID CARSt bo s o c o c co o co v 90% o o f o 2008.W c v w 93% o o f o 2008.

OffSETTINgd o o o c c o -o c o , t bo s o co c v o o ow oj c :

p o c o o o o c o , c o v o o o r w ow o c o c o c o ox v o . t c o o c c o o o o o c .

In 2007 we o set all o our corporate air travelwhich amounted to 2,376 tonnes o CO2

E&CO – TECNOSOL PROjECT,o o o , w o c c o on c w o 50% o o o c cc o o c c v c

75% o - c .THE CARBON NEUTRAL COmPANY - BHAmBARwADI wINDoj c i co c o o

w w w i . b ov w , oj c c i ’ c c .

THE BODY SHOP fOUNDATION a w c c o o c o o , o o o o o c c c . o o t bo s o ow .thebodyshop oundation.or

STOP CLImATE CHAOS– uk. a ow co o o v o o w c o o c cov o ‘i Co C ’ o c o o o c c£10,000

Uk ENvIRONmENTAL LAw ASSOCIATION– uk. w ov g o g p o o 3 wo o o c c o o o c c co c o W l w£2,000

gRID ALTERNATIvES- s c co. g ov a c p ow so a op o . t o o oj c , w c o ov 40 o c c o v£5,000

REBUILDINg TOgETHER LINCOLN– usa. w ov a c p o e eho i v£5,000

SAvE OUR wORLD– uk. g w ov loc Co g p o o Cs ow o 3 c oo so w £2,000

INDEPENDENT COmmENTARY fROm ALAN kNIgHT“t V c o o o c , w c w

co - o . i co o cc o

REDUCINg PACkAgINg AND wASTEt c o c c c ov w o o xc v c o. t w v o - o o o o ov v co

c c w o o o c o , vo o w o j . i o w c o o v c o . how v , w co

ov v w o c o c w o v o c :

REDUCE- t o c v w o c o c o c o v jo o o c w o j , w o co c .

REUSE- mo o o c c – o o o Co t ox c v v .

INCREASE RECYCLED CONTENT- r c c o c v o c o o c o w

u c c , w c c ov o c c , w o o cw o c c . fIND ALTERNATIvE mATERIALS- so o v o o – w

v w .RECYCLINg- mo o o c c c c o o o c c

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DID65% o o c o w co c cco 2008

2007 - 42%2008 - 50%

W w o c c co o o o pet o - 2008 (c 30%)

W c 100% c c pet o w o – o o

c o 60% c c pet o

Co c co w o w c - 2008

W v c c ov o , w o 2009

85% o our Love Your Body™ card members surveyed said that it was“very important” that we included recycled material in our packaging

100% RECYCLED PETo o t bo s o c pet1 o co 30% po Co r c c(pCr). pCr o c co , c c

. i 2008 w oo oj c v ow o c 100%c o , co o Co c to o c v v o c

o c o . W oc o o o 100% c c pet o o o . t o w o v o v c co o o

, o w o o . o o v w w 60% pet o , w c o w o o c .

W v o c c o pCr. t c o v o o 30% o 3e to o , c W m ® o o 10 ho c o o .

d w o o 65% o o c oco 2008. t w o c o c w pCr w o c w 2009 w x c c v o c cco .

gIfT PACkAgINgW v co c v o c o o o g . W

c c c co o c o c o s w Co c ( sC) c

i c vo o sC c o c o o 17%. i c vo o pCr o o c o 64%.

100% o w co v o sC c .

100% o o c o co v o sC c . 78% o o pet c ow w pCr. 81% o o c c v o pCr o c

100% RECYCLED PAPER BAgi 2008 w c o c o o - o c w . t w c o c o 100% c c w c o o cco o o o . i o 100% c c 100% o . i 80% pCrco w 20% co o pir co (po -i r c c ). t

w - w c o o co o v .

W o o o - v o c c , o o o o c o o o o . so o o w c c

c o v o c , w w co o c o wo vo o t bo s o® “b o l ” w c o . t o o o c ov

w o o c co . O w o wo o o 2009 w x c o o c o v o o o o .

1 pet o c w o jo o o c o – o po t .2 de ra, d o e v o , oo & r a , uk.

INDEPENDENT COmmENTARY fROm ALAN kNIgHT“i ow v wo o c o g c . how v , o o

c o o o o o c , o o g . i’ co oc o .”

wASTE DISPOSAL: UPDATE ON PROgRESSSTORESW o o wo , w v o c c c v w oco o ov o uk. i w o o w o

x f o o l o . i 2006, w ov o o uk o . t c o c o c c c o c o o . W ow oc o “ wo ” o c o

c c - w c c co c g o c c c c c o o .

a cc 20 lo o o 58% o w o o c co . t o o o w c w o o o w c c o c c . W

o 80% c c . t o o o o o o o uk. s o co o c c c ov o .

W o wo w g o o “ o ” o , o w c jo c c .

g o c o w co o wo , o v c o o , .

b c o c o c c c c o w o o o of , w w o x c uk o v o o o c o o w v o o o v cc o oc c c c .

In 2007 and 2008, nearly 1 in 5 Values customer queries takenby our customer care centre in the UK region were about recyclingrelated issues

OUR RESPONSIBLE USE Of CHEmICALSt bo s o o o w o c . W o c oo c c . W o co o o o wo w o

c c c co c . W o c c o c , w c c o c c o co c o c .

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDp o o c c c o o c o o

- 2010

5 pCm o c

w o 2010p o o c o o - 2007 p - ow o

W v ow cc o p o o o o . W w o c o c o o o c c c , w c ow o o v o o i 2008, w c o c o o o o r c p o

c co o . i 2006 w c a o – o c o o c w c c , co

v v - . i 2007, g c e o co v o o - c

Chemicals in the House . t bo s o w o o o o o o o

“I think our Values are really important to ourcustomers. In Sweden we are very concernedabout the environment - we o ten get askedby customers “how ecologically riendly areyour products?”Camillag v o – s o m , go , sw

HOw DO wE ENSURE THAT OURPRODUCTS AND THEIR INgREDIENAREN’T TESTED ON ANImALS?

a t bo s o w v w v o o o oco c , o o .

s c t bo s o c o o o co c w o v o ov w Co c d c v o co c o c o 2004. t o o c o o c m c 2009.

W o w co w o co o co w q o ‘h Co c s ’ (hCs) o b u o o a o o o V v c o (buaV). t bo s

co c o c o c c o w o o o o o o

s c v o c o o o o c -o o 31 d c 1990. i , o w w o o o ,

o w v o , o c o , w c o -co o o c v o o . W co c c o o co c w

oc v co o buaV.

IN 2007, wE REjECTED 8 TRADE NAmE INgREDIENTS fOR AgAINST ATESTINg NON-COmPLIANCE, AND IN 2008 wE REjECTED 6, ENSURINPOLICY wAS NOT COmPROmISED.

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDCo o c h Co c s

a v w o co c w hCs w c o o buaV. no o -co o c w o

t bo s o ’ o c w c ‘ c v .’

84% o our globally surveyedLove Your Body™ card membersbelieve that it is “very important”that we ensure that our productsaren’t tested on animals

OUR mISSION STATEmENT SAYSTHAT wE wILL “TIRELESSLY wORk TO NARROw THE gAP BETwEENPRINCIPLE AND PRACTICE, wHILSTmAkINg fUN, PASSION AND CAREPART Of OUR DAILY LIvES.”

LOOkINg TO THE fUTUREW v co o o co o v o v o o o o o o ov , wo o v o

i w l’O é c co o , o o - e s l o o . l’O é v o o - c c ow

c o c co o o c o o v o o c o o o c c o o

wo e c . t v o - c o o w w w 20o w o c v c o o c eCVam (e o C

o a v m o ). t o o t bo s o® o c w o .

THE BODY SHOP fOUNDATION a w o o co a a t o o o o c oo c , t bo s o o o o oo o o , c

co c c o , w o v .

BUAv EUROPEAN UNION POLICY OffICER – i 2007, t bo s o o o co o -o w buaV uk, w 2 o £60,000 o w o o o buaV

po c O c o g o g p o . t w buaV po c o c ov x 2 w eu p . o o t bo

v w .thebodyshop oundation.or

t o ow r o , ev o , a o o r c o o C c (reaCh) c2007. reaCh o co wo o c o q o c c eu. t bo s o o co o c o c w

o j c v o reaCh.t bo s o wo o v o o v o w

o co c o . W w , o , co o wo w buaV o c o Co c d c v o o co c o o c .

INDEPENDENT COmmENTARY fROm ALAN kNIgHT“e w reaCh o o o co o cc w o o . a

o o - i wo o o o o o . Ov , o

THE ‘SOUL Of BEAUTY’ a v wo o w c ow

o o . Co c c o o- w o co o c o o oo

. W o o o w o o v o c ow wo .W c o o o -co o

o w vo ov o o o .

p o v o o o c o v c o w o , w v

o o w o w ow o . W o o o o - w Co t ,c c c o w x v c o oo co .

o , w v o o wo co o o , o o v

ow . t Co t o ow o wo o o ,

o ow wo o ov v o co .

t bo s o o wo w w o ow c o o . O o o oo oo , oo o oo x

w o c o o o w w v o vo o c - o o o o ow co o o o co o .

LOOkINg AfTER OUR EmPLOYEESt bo s o o ov 10,000 o ov 60 co o wo - o c loo , o v o o t bo s o c c o vt bo s o o o v x c o o ,

wo . W o o c o c , w o , w ov t bo s o V .

HOw DO wE mAkE OUR CUSTOmERSTAff AND OUR SUPPLIERS fEELgOOD ABOUT THEmSELvES?

“Simply stated, beauty means vitality,imagination, energy – personality traitsthat have more to do with an individual’scharacter than his or her age or someidealised arrangement o physical eatures.”

a ro c

The Body Shop campaign poster

UPDATE ON PROgRESSLEADERSHIP AND TRAININgg ; t bo s o co o v o co c w o v v o o . i 2008 ov 130 o o ‘C o ’ ‘d o s ’ o o uk/rOi, e o m e a c , g o

o v wo wo o o v ‘r l ’ c c

i a p c c o 50 d c m ‘d cov o po ’ o , 32 s o l 53 s o Co c o c o

t bo s o o o o o ov x v c o o c . i 20o c , w 7000 o o c o c o o o

o - o c o w n ’ m ™ W .

gLOBAL vOLUNTEERINgt bo s o co o ov o w o o o o

o vo . a o vo o c w o o 2008, w c o o t bo® o o o 3 vo o , o 6 o oc o .

a ro c , o o t bo s o , w v o o wo w co , i o o o vo o c , Co o o c ‘a w ’. dc o vo c v . a x g o hr V w a o t , uk, Oc o 2008, c w c o w c

co o o v . a o a p c c w o w v o oc e t o o ac o c ‘C o e ’.

LIVING OUR VALUESVALUES REPORT 2009

Global InductIonThe start o every employee’s journey is a vital time to discover and understand The Body Shop and bring its Values to li e.The Body Shop recognises this importance and has developed an in depth 2 day induction that was implemented globally within2008.

‘l.o.V.E’ monEyWhere country legislation allows, we extend our ‘Learning is o Value to Everyone’ (LOVE) programme to our employees. We arecommitted to supporting individual development and encouraging everyone to learn new skills, and stay ft and healthy or work.To help encourage this the L.O.V.E programme helps towards payment o courses, events, training or health treatment up to afxed amount.

IndEpEndEnt commEntary from alan KnIGht

“With wellbeing and happiness being part o sustainable development The Body Shop might be taking this a bit too muchor granted. I recommend that they embrace the wellbeing debate and think about where they could have greater impact

with their customers.”

OUR mISSION STATEmENT SAYS THAT wE wILL “PASSIONATELY CAmfOR THE PROTECTION Of THE ENvIRONmENT, TO DEfEND HUmAN RAND AgAINST ANImAL TESTINg wITHIN THE COSmETICS INDUSTRYs c t bo s o o o b o 1976, w v o o c

w c c o o o oc v o . O o o c o c o o c o w o c

t bo s o c oo o c o w w v w c q c . W v w o o w ow w cov , o

co c o w w o o co c o c o oo .

STOP vIOLENCE IN THE HOmEdo c v o c v w . a 1 3 wo o wo , co c o

(un 2006). o 14 , t bo s o co o o, w o , o o c , wo ww o o c o c o o o c v o c .

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDi c o w o c o 50

i 2007, 52 c s o V o c ho .i 2008 c c 56

r £700,000 o ngO woo .

t co o 2007 2008 w £1.9 o .i c , w o o c

o - o o o , o v oj

v o , o , o c o o wo c

to c - v ow o c o o o

W v o o c o c c vc o o o o -

o o co c v - o c

wHAT DO wE ACHIEvE BYCAmPAIgNINg?

“There are many problems in the world.Why do we chose to campaign on the issues wedo? What is the criteria or choosing a cause?”Zelda Chan, Store Manager, Russell Street, Hong Kong

i 2007, o c oc o o c c c ov o c wo w . b o jo t bo s o uniCe o , w c 375 o c c wo w , 52 o o

w o o c o c o .

b 2008, s o V o c ho c 56 . s c c w c , o £3.5 o . t 2008c c o o . t o c ,

o yo ” s c e o s l C d o, w c o o o c w .stop iolenceintheho e.coc

o wo t bo s o co c v o ow co .

“Some customers are now approaching us about domestic violence issues. We live in quite a closedculture. I eel that our Stop Violence in the Homecampaign has helped people who lacked sel -esteem to open up and talk about their problems”Patricia Ler – Store Manager,imm s o

ACHIEvEmENTS fROm AROUND THE wORLDkOREAi 2007 2008, t bo s o ko o c s o , c o c o

o ov o v c , o c c c o c o o s o o co c o 122,000 o c o , w c w o g eq . i o , m co o c x o o c v o

c o o o o c .

SwITzERLAND i 2008, sw oo o o c v o c o c oo . a sw w -i net.ch- o

c wo o o w o 100 o c o c oo v . to o o 3 o o w s o V o c ho c . i o

v o c w o o co o w v o c w . 62 c oo c c o sw z oo ov 900 w .

USAi usa, t bo s o o - w t n o Co o a do c V oc w , c c o , o v oc . t

o o c o c c o c r co c v s r o , ovo co c v o c c j o o c .

CANADA t bo s o co o c o c v o c o c 1994 C w c

ow w C Wo ’ o o o o . to , t bo sco ov $1.2 o c - o o o C Wo ’ o o .

Uk & ROIi uk & rOi s o V o c ho h -s l t £418,000 o o o

o c v o c . t v ow v ‘ex c r c ’ e c o too , o o o c oo . t oo o o ngO , Wo ’ a o 34,000

c o x c s 2009.

Street march in Seoul

HIv AND AIDS CAmPAIgN IN PARTNERSHIP wITH mTvi 2007 w c q w mtV i o w c w ct bo s o ’ hiV aids. i 2007 w c s o C c o ow

mov yo l c 2008. to w ’ wo o w o o o o s a v o o .

r w o ow hiV o o w w c v ot c o s a v o o , c o mtV o o o

v w w o o c v co ot o o o o o o - oj c w o v c ov vco , c oo , o c c , o, tV, , o c o

o hiV.

UPDATE ON PROgRESSwHAT wE SAID wE wOULD DO wHAT wE DIDr £1,000,000 ov o s a v o o

d 2 o c ,£1.1 o . t

v o o - oo o oj cw c w o hiV v o

r c 45 o wo W s o C c 2007, c w o 47 .b 2008 ow o 56 ,

c o o o o wo w .

62% o our loyal global customers surveyed said that they were ‘veryconcerned’ about global health issues such as HIV, AIDS and Malaria

mULTI-mEDIA OUTREACHt c v - o hiV aids v o c : t bo s oco c c o o o o hiV aids o o ct , 2008 c w o o o o W , w c o :. o eyourlips.co - c

c o o oc wo w , o co o . t w w v ovb o c v w o c mtV o o s o C mov yo l , o mt

o ov us$5 o o o .

YOUTH PROjECTS fUNDED BY THE CAmPAIgNt £1.1 o o o o s a v o o v w o 83 w o c oc oj c o oo co o o c v

t o c o ow hiV ow o v w aids. t c c c o , c wo , c v

o o o hiV- o v c , co o o o wo w o vv o o o o v v , ov c o o o w o v ow

ACHIEvEmENTS fROm AROUND THE wORLDi J c v w c c ‘g l C é’. V o o C é

c o o hiV/aids mtV VJ k . a o o w r k w , w o w c ko y , o hiV vo w o o m w o w . h

v o . l o w ov o c o o v. o eyourlips.co .

i c c v w o C , mtV VJ, owc o c asa w o . t v w jo c v c o . mtV’ C

owc .i uk, w c w d o h , d x o z , s

c co o w c o cov o s g , w c w o o Wh s .

i u s , i o r&b , e , c c , c ot bo s o o g C s o , n w yo , x v o cov .

INDEPENDENT COmmENTARY fROm ALAN kNIgHT“goo c - o o .”

t bo s o o w o c e o m e a c (emea), a p c c, a& r c o i (uk/rOi). e c o 4 o c v o V

oc co .

AmERICAS AND mExICO (AmE)CHARITY SHOPi 2008, ame o C s o W o o ow o o jo o c c c

o o t bo s o o o . i 2008, ame $101,670 o t o o .

COmmUNITY INvOLvEmENT ame oo c oo v , co c ov 2 o o c - oo o oc oo . t

‘ o v ’ o oc , o ov 600 o .

SAvE THE CHILDREN PARTNERSHIPt bo s o® a c w s v t C o usa C o o

o w C c o n m 2008. $20,000 w ov o o 1 o w oc o o o b o l .

Uk & REPUBLIC Of IRELAND‘TRAffICkINg IS TORTURE’ CAmPAIgNi w o ow a ro c ’ w c ‘t c to ’ c , j c a ’ . i Co o o w h b o o uk & rOi o ‘t Jo ’ o c

o o o uk ho s c o t Co c o e o Co v o o ac o h b . t c , w c o o o 2 w , c v o o c

t o o xc o £10,000. t uk gov q co v o . io c , t bo s o o o £50,000 o h b o o .

SINgo ow c o c o a l ox, c o o a , o c Cd

t bo s o xc o £9,000 o t ac o C so a c hiV c fRONT LINEi 2008, w c w o i c ‘ o l ’ ngO wo w h

d o v o un h r d d u v d c o o h

vOLUNTEERINge o o t bo s o uk o o o c c o c v o vo .

o v o o o o wo w c c oo . 80 o oc wo ’ v o do c V o c c Wo ’ a .

COmmUNITY INvOLvEmENT

EUROPE mIDDLE EAST AND AfRICA (EmEA)CHILDREN ON THE EDgEt o o emea o c c oj c wo mo ov . t 100,000€ Co e o o o i o ov v o c ’ co

o o c o c o c w co o .

vOLUNTEERINg2008 w c o emea’ vo o w o c oo o Oc o o v o oj c oc co . t emea o o c , uk,

x v o c oc a Wo m , w d m hd wo ’ c c Co . t d , w o o o

c c w c o foo o c co v

ASIA PACIfICO c s o v vo c v c C o o c ; o oc w c

c o w c c .

W m o o o oc v o c o , o im , w c o , c o - co .

i i o , c o w , c v co , v cc o oc co o o 2 . “t , ac , C ” w

o co c o- c v , ow o o v o o c o , c hiV/aids, o w o c v o c , o - ovo

c cc c oo o co v c ’ , oo .

mOvINg fORwARDW v o o x o i o V d cco o r o o o . t co o o w

x ow w co o o co s d v o s . W w o o s o p 2009, c go o ro c . t w c o o

o j c v o co co o o V .

INDEPENDENT COmmENTARY fROm ALAN kNIgHTt bo s o v o , a c ow t bo s o .

w w Csr s d v o w c t bo s o o ? t o oc , w , w o o oo .

t V v ow , o w s d v o . t v o co x o o v c oo . J b c

V d c o ; Co t b z ov co ’ w c vco c o o .

t x o v o c v V . i o oj c o v o d v o w . m ; o co o c o . i o ot bo s o o o o oo ov c o o t bo s o .t o o co c . a ’ o v o , jo .

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