Post on 28-Nov-2014
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Vendor Relationship Management
Abdullah Al BarakatiProject Manager, IN2SOL Ltd.
Established in 2007 and based in Riyadh, KSA Microsoft Certified Gold Partner Focus on Microsoft Business Solutions;
Customer Relationship Management and Vendor Relationship Management Implementations; Portals, Content Management
Life implementation of CRM and VRM in:◦ Government◦ Financial Services◦ Media ◦ Call Center Services
IN2SOL Profile
More-qualified vendors Improve Relationship Lead to ALIGNMENT OF
BUSINESS STRATEGY! Reduced time to contract and execution Reduced time on administrative tasks Early identification of performance issues Lower total cost of ownership (TCO) Visibility into total costs
Why VRM ?
Vendor Acquisition
Vendor Life Managemen
t
Vendor Retirement
The Vendor Management Lifecycle
• Vendor Profile• Contract Negotiation• Vendor Selection• Contract Execution
• Contract Management• Relationship Management
• Vendor Review• Vendor retirement
Reliance on vendors growing (outsourcing trend)
Optimize spending and gain insight into spending
Need to improve vendor performance Mitigate vendor risks Vendor play a key role in the organization Improved vendor performance leads to
improved service delivery
Vendor Management Trends
Tactical, Emerging, Legacy, Strategic:Strategic: – Mission-critical software supplier – Multiple projects/applications – Highly-customized application(s) – Committed and actively contributes to customer
successTactical: Single or limited projects Application(s) not critical or central to business Application(s) easily replaced. Commodity product.
Types and Relationship
360 degree view on all vendors Optimized use of vendor resources/skills Focuses on the entire lifecycle (from vendorRegistration, Classification, Selection and
Eval forwards… Interfaces with many internal business
groups
What is a Strategic Vendor Management
Provides an overview of all active contracts and their corresponding durations. Convenient administration of all contract
types Deadlines are adhered to Process-oriented contract generation Intuitive operation and high degree of user friendliness
Contract Management
Platform benefits
COST
VALUE
Familiar Outlook Interface
Simpler Approach
Shorter Project Timeframes
Less Things To Go Wrong
Works with Existing Microsoft Investments
MINIMIZE RISK
Solutions Screen Shots
Sample Vendor registration process …
Introduction…
Registrant Details
Email with the Code
Company Details
Classifications
Contacts
Legal Docs
Vendors Overview inside VRM
Store and manage all
of your client
information in one single
Outlook interface
Vendor Info
Legal Documents In a single Application
Vendor details…
Integration with Document Mgt System
Leverage existing
infrastructure by
integrating key business
resources like Microsoft SharePoint® for document management
Legal Docs.
Sample Messages...
Report
Reports..
SQLReporting ,Analytical ServicesReport Builder
Demo…