Post on 25-Feb-2016
description
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Verbatim Coding Capabilities
Open Ended Coding Team @ Datamatics
Our open ended coding team transforms the verbatim into meaningful information and insight which influences the companies to take valuable and profit oriented decisions. Our clients include MR agencies serving research-based FMCG products including consumer packaged goods, food & beverages, Retail, etc. Insurance/Banking institutions, Hospitality industry, opinion research and pharmaceutical companies/ other healthcare institutions.
Coders ProfileOur coding professionals fulfill this need as they have:
FMCG,
Insurance and
Finance sector
Pharmaceutical
Automotive
Experience and exposure
Consistency in application of the code sets
Translating customer opinions, ideas and recommendations into coded form.
Certified healthcare coders are trained in the anatomy and physiology of the human body and disease processes in order to understand the etiology, pathology, symptoms, signs, diagnostic studies, treatment modalities, and prognosis of diseases and procedures to be coded.
Past ExperienceOur work experience in the Coding field is varied. We have specialist teams to code various domains as per their expertise and experience in FMCG products, Insurance/Banking institutions, Hospitality and Pharmaceutical/Healthcare.
Our Experience in the Varied Field Of Coding Our Experience in Tracking Studies
Multilingual Open Ended & Other Specify Coding
Direct reading of verbatim from native language and coding into English code frame
Coding pattern - Concept Coding
Languages Skills Required – French, German, Italian, Russian, Spanish (along with basic English)
Languages CapabilityMonth
English Non-English
2012 2012
Jan 3668 2134
Feb 6748 3223
Mar 3150 12230
Apr 29445 17380
May 27453 9773
Jun 55812 24666
Jul 42428 17813
Aug 75811 28004
Sep 24215 7669
Oct 39880 10473
Nov 29648 10532
Dec 29256 18412
Blended Process Flow: Transcription + Coding
Audio FilesFiles sent through
secured FTP
Automated workflow to handle large
volumes
Transcription of 30% of Audio files
Transcription are integrated
with coding software
Open Ended Coding
Output in desired format
30% Coding + Transcription
70% Direct Coding
While coding from transcripts, a coder can also listen to the audio files to figure out the
subjectivity / sensitivity of transcripts
Integrated servicesDirect audio coding
For direct coding, we ensure we transcribe and code the first 30% respondents to build a proper code frame which is we ensure is very exhaustive. Thereafter the coder listens to each recorded comment and codes it directly from the already built code frame. The code list is extended simultaneously as and when required.
This ensures cost-reduction and reduction man-hours and time.
Translations
Process involves translating the source language into native language without missing the flavor of the comments made by the respondent. This expands the scope of analyzing the data into Non English speaking countries
Coding with Snippets (for off-line projects)
In a pen and paper survey the comments need to be keyed for coding. Snippet coding uses scanned images of the comments directly eliminating keying.
This ensures cost-reduction and reduction man-hours and time.
i-CAT™ Different Experience
i-CAT™ empowered with new Silverlight technology creates a interactive user experience. This enhances the performance of the software by more than 500%
Improvement in navigation increases the productivity in different processes such as Coding, Transcription + coding, Translation + coding to a great extent
Web based data management enables coders, project managers, supervisors, client access the project from anywhere, anytime.
Auto Coding using NLP (Natural language processing) a branch of artificial intelligence. Introduces Machine learning algorithms for language processing. This codes the verbatim automatically with a click of a button.
i-CAT™ Design and WorkflowData upload Code Review Analyze Export Data
Visualization
Multiple Process Integration
Auto-coding using intelligent categorization
Project Management workflow
Modular Quality Tracking
Real-Time Stimulus Language-Independent
Productivity ReportsReal time reports to track the productivity of the user and to analyze the time taken to execute a project v/s budgeted or allocated time
High-level Comparison Metrics
Quality Assurance ProcessQuality Improvement Internal standard document developed for all clients with an approval from respective clients Depending on the QC report of the sample size, the sample size of the QC is increased in the study Follow-up on every project for feedback, all the instruction and feedback documented for future
reference Dashboard & Error tracking system [Delivery Index, SMR] Case studies & documentation
Read Client coding standards and coding Issues
document
Build an assumption sheet for any new assumption made
out of the standard document
Update checklist after confirming
each check and mail it to QA
Quality Assurance by coders
Check 30% of the interim data and
30% of the final data – provide feedback
Check assumption sheet, approve
internally and send to client for
confirmation
Update checklist after confirming
each check and mail it to project Manager
Quality Assurance by Quality checking
Double check
Client Accolades
Open Ended Coding Team is just very efficient knowledgeable and very cooperative very easy environmental work happening among us
The team which worked on the project is very helpful & cooperative.
Received several accolades from client. Few are…
Coding Team is very knowledgeable and sincere to work with they help us to give more business
www.datamatics.com
ThankYOU