Magic moments!What blows our hair back!

(feedback)"How do we create a work environment in which individual employees choose to be motivated to

exceed expectations?”

The 6 Hidden Motivators

Theoretical – love to learn and acquire knowledge Books Certificates with Hotel logo on – For excellent attitude – For taking responsibility etc Words mean a lot to these people – you might want to consider regular affirmation on cards or words.

Money motivators Set an achievable goal and reward with money Gift vouchers etc

Aesthetic Beauty, Art , Harmony, physical beauty Receiving beautifully wrapped thoughtful gifts To spend time in a place that will feed their soul – garden etc Beautiful cards of thanks and affirmation Keeping them informed of events they might want to attend (Pay for the event)

Social Motivator - Teachers, coaches, nurses, councilors (Acts of service) Acts of service to them Let someone take their responsibilities for the day – give them a day off They care for others – it stands to reason they would want to be cared for.

Individualistic – Power, control, leaders, leaders of company teams etc Responsibilities Promotions Opportunities to lead a team Words of affirmation – cards - Quality time with them

Traditional Belief systems – the importance of family (Family days) Political – acknowledgement and discussion Religious – acceptance and respect

This is what our employees said would blow their hair

back!

Weekend at another hotel

Pay foran event / show

that we may wish to attend

A spa treatment

Thoughtful / relative gifts

10 minute Back massage

Thank you notes

Coffee date in the garden

or in a special place

Ideas

Aesthetic Beauty, Art , Harmony, physical beauty

Acknowledgehard workEspecially when we

make budget

Positivefeedback

No favourstreat

everyonefair

Reward with time off Inter-

department sport day

Birthdays off

Acts of serviceSuch as a massage

Celebrate the good stuff!

Arrange fun eventslike this one

Public Recognition/Notice board

Ideas

Social Motivators

Incentives for staff

who achieve well inreviews..

if not increases

Discounts

Woolworthsvouchers

Achievementincreases

Vouchers

Discount in

restaurants

Ideas

Money motivators

Clear communication

Basic Computer

lessons

Allow us timeto surf the net

Mentoring/Identify special skills

Guidance

Opportunities to study again

Genuine Team building

Short Course

Ideas

Theoretical – love to learn and acquire knowledge

To be kept informed of decisions made in the hotel, particularly ones that affected the way they should deal with or answer guests.

Positive Managerswho inspire

Say thankyou after

good work

Recognise good work

Immediate Praise for

work well done Take timeto know me

A personalthank you

Show genuine interest

Overall Acknow-ledgement

Feedback positive and negative

More encouragement

Ideas

Individualistic Motivators

Honour promisesmade

Listen to your staff

Take time to find outindividual

needs

Respect the work spaceOf others

Respectfor diversecultures

Ideas

Traditional Motivators

Treat everyone with respect, set the example, insist on excellence and hold people accountable, show confidence,

build teams and pride , be available and visible

In a nutshell ! Flexibility Clear communication ( ask staff what it is they would like to know about )

Fairness Fun Loads of encouragement Realness Catch people doing it right. Managers “seek first to understand”/ listen Never assume you, the manager, know better

We are motivated by a whole range of factors.

For those managers who are already doing this.

You are so appreciated !

THANK YOU!