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Virtual Classrooms
What Works, What Doesn’t, and What to
Expect from Next-Generation Solutions
David Mallon, Janet Clarey,
Principal Analyst Sr. Analyst
May 2011
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About Bersin & Associates
Who We Are
• Bersin & Associates is an industry research and consulting company focused on empowering
HR and learning organizations to drive bottom-line impact through world-class research and
consulting.
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Bersin WhatWorks® Membership Program
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& Succession
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ber
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rogra
m
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Virtual Classrooms 2011
Research conducted in Q3-4 2010.• Briefings with leading providers.
• Interviews with practitioner companies.
90 Pages
Evolution of virtual classrooms.
Alternative and next generation solutions.
Best practices for use.
Comparisons of key providers.
www.bersin.com
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Agenda
The Evolution of L&D
What is a Virtual Classroom?
Providers and Technologies
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The Evolution of L&D
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The New Workforce and New Workplace
Employee
Mentor
Peer
Partner
Candidate
Customer
W O R K P L A C E
Interconnected
Dynamic
Performance-driven
New Leadership
More Specialized
New Models for HR
W O R K F O R C E
Multi-Generational
Global
Interconnected
Mobile
Transient
New Models for Career
Manager
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Learn
ing
Arc
hite
ctu
re
Bersin & Associates Enterprise Learning Framework® Version 2.0
Learning Strategy & Business Planning
Org
an
izati
on
, G
overn
an
ce &
Man
ag
em
en
t
Solutions
Approaches
Disciplines
Formal Informal
Tools & Technology
Learning Culture
Audiences & Problems Measu
rem
en
t , Evalu
atio
n &
Tra
nsfe
r Su
pp
ort
Environments – Programs – Process Support
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Towards Continuous Learning
Expert
Novice
Time
Traditional Training
Continuous Learning
Training Event
Job Aids
On Demand Learning
Social Learning
Coaching Mentoring
Communities of Practice Career Curriculum
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New MethodsThe Slow Decline in Classroom Training Resumes
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Virtual ClassroomsIntegrated Delivery and Rapid Development Versatile
Timely
58% 56%
45%
59%
2006 2007 2008 2009
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Virtual Classrooms x Industry
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What is a Virtual Classroom?
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What is the Virtual Classroom?Confused?
A Web conferencing tool used for learning? Yes
Live WBT Yes
Synchronous e-learning? Yes
Virtual Instructor-Led Training? Yes
3D virtual worlds? Yes
Video conferencing? Yes
Mobile video conferencing? Yes
Telepresence? Yes
Continuous learning environments? Yes
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Defining Characteristics
Time Synchronous
Learning Mode
Group Collaboration
Virtually Facilitated
Delivered Online
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Evolution of Online Learning
1990s
• Features mimic the face-to-face classroom
Early 2000s
• Features for interaction & collaboration added along with more multimedia support
Late 2000s
• Social media, 3D learning, presence, mobile
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Synchronous Platform Events
Meetings
Webinars
LearningPresentations
Help Desk, Coaching,
& Other On-the-Job
Support
Traditionally Speaking…These Technologies Have Many Uses
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Web-Based Learning
Web Based Training
EPSS
Virtual Synchronous
Virtual Asynchronous
Virtual
Classrooms
Continuous
Learning
Environments
Content Dev
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Social LearningThe Virtual Classroom Can Be An Ideal Platform for Informal
Expertise Matching /
Network Building
Social Learning
Environments / Events
Blending Social
into Formal
Coaching & Mentoring,
Apprenticeships,
Rotations
Communities of Practice
Environmental /
Multiple Needs
Tactical /
Problem Solving
Programmatic /
Single Need
Strategic / Capacity
Building
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Virtual Classroom Providers and
Technologies
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Many Providers, Many Types
Need to paste in Figure 27
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Virtual Classroom Providers
Stand Alone
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SaaS in the Preferred ModelB
en
efi
ts o
f S
aaS Time to implement;
Low cost of entry and initial investment;
Easy and continuous upgrades with centralized feature updating;
Immediate access to the latest innovations;
Reduce overhead with minimal IT infrastructure requirements;
Platform independence;
Improved security;
Limited IT involvement required;
Predicable spending; and,
Freedom of choice if unsatisfied.
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Features and Functions
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Next Generation
Video
Telepresence
Mobile
Source: Vidyo, 2010
Source: Apple, 2010.
Source: Human Productivity Lab and Cisco, 2006.
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Getting Started
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Best Practice
Virtual Classroom
Best Practice
Platform• Periodically
Review Choice
• Periodically Review Use Cases
• Consider Interoperability Needs
Delivery• Use a Producer
• High Interactivity / Lively Pace
• Train Instructors
• Have a Contingency Plan
• Use Breakout Rooms
• Personalize
• Limit Time
• Use Audio
• Coach SMEs
• Blend
Content• Visualize Content
• Avoid Lots of Text
• Break Up Complicated Topics
• Use Participatory Interactions
• Use a Variety of Tools
• Record for Playback / Self-Paced
Adoption• Host Demonstrations
• Provider Introductory Sessions
• Train Staff
• Provide Support Materials
• Promote Success
• Create a Business Case
• Establish Governance
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