Post on 26-Mar-2015
transcript
VoiceOverIPPatrick Johnson
www.inline.com
VoIP Solutions
We need VoIP integrated into our system, what do you need to know to give me a
quote?
www.inline.com
Research and Development Research and Development 11
VoiceOverIP
VoiceOverIP Solutions VoiceOverIP Solutions 22
InLine and VoIP InLine and VoIP 33
ConclusionConclusion44
Questions and Answers Questions and Answers 55
www.inline.com
Research and Development
ImplementationImplementation
VoiceVoice
Network CablingNetwork Cabling
Hosting & Co-LocationHosting & Co-Location
SupportSupport
Video SurveillanceVideo Surveillance
WirelessWireless CLECCLEC
ISPISP
Application DevelopmentApplication Development
www.inline.com
Research and Development
InLine investgated needs for any customer:
• Flexible system for growth purposes• Something to integrate with contact managers• Something with the ability to integrate Analog and VoIP Extensions• The ability to record calls and log the calls for reporting• The ability to manage the entire system from one location• Hosted PBX functions for redundancy and disaster planning
www.inline.com
VoiceOverIP Solutions
16 Word Description of VoIP16 Word Description of VoIPThe process of digitizing, transmitting, receiving and The process of digitizing, transmitting, receiving and
reconstructing analog voice signals over a digital data network.reconstructing analog voice signals over a digital data network.
VoiceOver ..VoiceOver ..Public Switched Telephone Networks to Packet Based Public Switched Telephone Networks to Packet Based Telephone Networks. Analog Lines, T1’s and PRI’s, Internet Telephone Networks. Analog Lines, T1’s and PRI’s, Internet (Standard Wire, Fiber, Wireless) …(Standard Wire, Fiber, Wireless) …
Extend your investment in technologyExtend your investment in technology
Popular switches and fiber throughout a network have paved Popular switches and fiber throughout a network have paved the way for a stable solutionsthe way for a stable solutions
Harnessing and Taming the BandwidthHarnessing and Taming the Bandwidth
Networks are carrying data, email, webservers, applications, databases Networks are carrying data, email, webservers, applications, databases AND NOW video, surveillance and voice trafficAND NOW video, surveillance and voice traffic
www.inline.com
VoIP Solutions
Two types of VoiceOverIP:
OnSite – Phone System on premises
Hosted – Phone System CoLocated Elsewhere
www.inline.com
VoIP Solutions
Hosted OnSiteCapital Expense
IP Phones and routerNo system or infrastructure
System purchase averages $25 – $100K
Upgrades or New Features
No new capital investmentBrowser based
New investmentInstallation required
Remote User Features
Work from any Internet connectionHigh Speed Access
Custom network designSpecial equipment
Facilities/Reach Network AccessCustomer premises management
Disaster Recovery/SLAs
Reliability of network and platformIP allows instantaneous re-routing of traffic
Loss of service outages possibleMust purchase extra equipment for redundancy
Telephones IP, analog, and digital IP, analog, and digital
Operational Expense
Office Administrator tool Office Administrator tool
www.inline.com
VoiceOverIP Solutions
Protocols and StandardsH.323, G.711, G.723, Skinny, SIP …
Type Primary Uses Information Quality
H.323 Voice and Video Widely Used and Industry Standard
Good
G.711 Voice Heavy load, great for LAN use
Excellent
G.723.1 Voice Light configuration load but cell quality
Fair to Good
Skinny Voice and Some Video
Cisco Proprietary and Expensive
Good to Excellent
SIP Voice and Video Trends to take over as standard
Excellent
www.inline.com
HostedHostedOnSiteOnSite
VoiceOverIP Solutions
IntegratedIntegrated
www.inline.com
VoiceOverIP Solutions
Common Reasons for “Switching” to Hosted PlatformCommon Reasons for “Switching” to Hosted PlatformReduce Long DistanceReduce Long Distance
Current system expansion costlyCurrent system expansion costly““Brings the office home”Brings the office home”
Common Problems during Installation and MigrationCommon Problems during Installation and MigrationData network found to be overloadedData network found to be overloaded
Critical analog devices float to surface (Fax, modem, etc)Critical analog devices float to surface (Fax, modem, etc)User Training VoidUser Training Void
www.inline.com
InLine and VoIP
VoiceOver quality not as good as PSTN linesVoiceOver quality not as good as PSTN lines•Managed SwitchesManaged Switches•Internet alone has no QoSInternet alone has no QoS•Traffic studies and monitoring can uncover bottle-necksTraffic studies and monitoring can uncover bottle-necks
No more long distance chargesNo more long distance charges•World is not ready yetWorld is not ready yet•True for “your” networkTrue for “your” network
Anyone can intercept my callAnyone can intercept my call•Although standards for VoIP are being accepted there are many Although standards for VoIP are being accepted there are many forms of encryptionforms of encryption
I can plug a phone in anywhere and talkI can plug a phone in anywhere and talk•Your network is protected and firewalledYour network is protected and firewalled•Someone else’s network is protectedSomeone else’s network is protected
www.inline.com
InLine and VoIP
ImplementationImplementation
VoiceVoice
Network CablingNetwork Cabling
Hosting & Co-LocationHosting & Co-Location
SupportSupport
Video SurveillanceVideo Surveillance
WirelessWireless CLECCLEC
ISPISP
Application DevelopmentApplication Development
www.inline.com
InLine and VoIP
InLine’s synergistic view added depthInLine’s synergistic view added depthSingle vendor for all featuresSingle vendor for all features
Single enclosureSingle enclosureUnmatched ScalabilityUnmatched Scalability
Efficient use of VoiceMail PortsEfficient use of VoiceMail PortsMultiSite Configuration ToolMultiSite Configuration ToolNative Exchange IntegrationNative Exchange Integration
Powerful Built-in Reporting ToolsPowerful Built-in Reporting ToolsVoIP Scalability and Non-Switch SpecificVoIP Scalability and Non-Switch Specific
Efficient Use of Analog DevicesEfficient Use of Analog DevicesSoftware Developer Kit Available for Custom AppsSoftware Developer Kit Available for Custom Apps
Custom call-center provisions (HelpDesk, etc)Custom call-center provisions (HelpDesk, etc)
www.inline.com
InLine and VoIP
InLine and Altigen Team UpInLine and Altigen Team UpInLine’s Altigen Team has been installing solutions for customers InLine’s Altigen Team has been installing solutions for customers
since 1995.since 1995.Solutions range from 6 Extensions to over 150 hybrid with analog Solutions range from 6 Extensions to over 150 hybrid with analog
and VoIP.and VoIP.Connecting businesses in Birmingham to Montgomery, operators in Connecting businesses in Birmingham to Montgomery, operators in
Huntsville answer calls from Mobile, VoIP conferences between Huntsville answer calls from Mobile, VoIP conferences between Germany and Tuscaloosa.Germany and Tuscaloosa.
InLine has the ability to manage the network from end to end due to InLine has the ability to manage the network from end to end due to our CLEC status, trained personnel and centralized helpdesk.our CLEC status, trained personnel and centralized helpdesk.
InLine provided the expertise to seamlessly integrate into Exchange, InLine provided the expertise to seamlessly integrate into Exchange, ACT!, Goldmine, Outlook and CRM for true desktop integration.ACT!, Goldmine, Outlook and CRM for true desktop integration.
www.inline.com
InLine and VoIP
California HQCalifornia HQ
Home AccountantHome Accountant Asia Plant
Asia Plant
Nashville OfficeNashville Office
Birmingham OfficeBirmingham Office
CEO’s Beach HouseCEO’s Beach House
IP PBXIP PBX
www.inline.com
InLine and VoIP
Value Added Services to include:Value Added Services to include:
• Custom application package integrationCustom application package integration• Network topology and QoS StrategiesNetwork topology and QoS Strategies• Redundant circuits in our Data CenterRedundant circuits in our Data Center• Disaster Planning ConsultationDisaster Planning Consultation• Other requests not mentioned ……Other requests not mentioned ……
www.inline.com
Conclusion
Data
Manage-ment
Video
Voice
WebInternet
www.inline.com
VoIP Solutions
We need VoIP integrated into our system, what do you need to know to give me a
quote?
www.inline.com
VoIP Solutions
How many extensions do you need? How many long distance minutes are
you currently using and at what rate? Would you benefit from a centralized
dialing plan? How much are you currently spending
on telephone system support?
Solutions will vary for different locations and school systems.
www.InLine.com
www.inline.com
Questions and Answers
Your Turn !!!!!!