Post on 15-Apr-2017
transcript
Husky Air Pilot Angels
Waleed albeladiINFO 461-001Information Systems Planning & Project Management
TABLE OF CONTENTS
ORIGINAL CASE STUDY SCENARIO & SYSTEM REQUEST ........................2
PROCET DISCRIPTION ....................................................... 3
TEAM CHARTER ............................................................. 4-9
BUSNIESS CASE ........................................................ 10- 16
PROJECT INFSTRUCTRE .................................................... 17-23
SCOPE MANAGMENT REPORT ................................................ 23-28
PROJECT PLAN, SCHEDULE AND BUDGET .................................... 29-34
RESK MANAGMENT ........................................ 35-41
EARNED VALUE ANAYLSIS & QUALITY MANAGEMENT PLAN ..................................... 42-46
MS PROJECT TUTORIALS ........................... 47-65
EXECUTIVE SUMMARY .................................................... 66
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Original Case Study Scenario and System Request
The Husky Air Company offers pilot training programs on
their courses as well as plane rentals to regular customers. Their
other main service, however, is cooperating with the Pilot Angels
program, which matches customers with volunteer pilots who use
their own privately owned aircraft to provide free medical
transportation. The new information system is being developed in
order to organize and centralize information about the Pilot Angels
program and give customers an easy, accessible, and pleasant
way to quickly find a volunteer pilot for their medical needs.
The database will compile information on all the pilots
involved in Pilot Angels, including their contact information, training
background, certifications and other qualifications, time spent
volunteering, and customer reviews. It will also include specifics on
the size, capacity, and engine type of their aircraft. Secondly, the
database will compile information on customers of the Pilot Angel
program and their specific needs in order to quickly and smoothly
match them with the right pilot. Thirdly, the database will compile
and update information on actual flights (pilot’s name, number of
passengers, times of departure and arrival, travel time, distance
flown, and amount of fuel used).
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Product Description
Husky Air Company is a corporation which offers pilot training programs and plane rentals, but one of its main services is volunteering with Pilot Angels to provide free medical transportation (non-emergency as well as emergency). It has become necessary to develop a more efficient information system to keep track of the company’s various services and its expanding clientele. The database is meant to provide easy, always up-to-date live access to
TEAM CHARTER
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Team [461 RAMS]
Members
Karlo Inocencio (inocencioks@vcu.edu) (804-244-2410).
David Pennesi (pennesid@mymail.vcu.edu) (540-498-0588).
Mohamed Badri (badrim@vcu.edu ) (202-710-5527).
Waleed Albeladi ( albeladiwt@vcu.edu ) (804-539-1580).
Turki Alnufaie ( alnufaietm@vcu.edu ) (2 02-602-9877).
Team Leader
We can have a different team leader for each assignment.
Team Strengths and Weaknesses Karlo:
Strengths: I can easily adapt to changes and be able to learn things
necessary to get things done. I’m able to work independently as well as
in groups as long as everyone is in the same page and does what they
are supposed to do.
Weaknesses: I don’t like presentations. Also because of my work, there
are restrictions in my schedule.
David:
Strengths: I am good at working in groups and coordinating with other
people on projects as well as taking responsibility for independent work.
I’m also flexible on projects for meeting times, how we organize projects,
and how we carry out the work.
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Weaknesses: Sometimes I’m not vocal enough in determining how work
is divided up and planned.
Mohamed:
Strengths: I am a good problem Solver and I also possess strong
communication skills. I have great work ethics and work well in teams.
Weaknesses: I am not a good writer and don’t like writing essays.
Waleed:Strengths: I am skilled at computer software. I have spent a lot of time
on the computer for about ten years.
Weaknesses: Short attention span.
Turki:
Strengths: Detail-oriented and good communicator. Active-listening and
group facilitation skills.
Weaknesses: Weak reading comprehension and writing skills.
Roles and Responsibilities Karlo:
Willing to make sure all work that needs to be submitted is grammatically
correct, professional in appearance, collated, and submitted on time.
Willing to coordinate out-of-schedule meetings for group work. I’m also
open to take more responsibilities as we progress through the
assignment.
David:
I am open to taking a fair share of work and help out on somebody else’s
part if they are having trouble or have other major conflicts. As far as
roles go I am flexible on what role I take depending on the project.
Mohamed:
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I will be on time for meetings and I will do my assigned work in a timely
manner. I can help with technical issues. I am opened to any changes to
the amount of work assigned to me.
Waleed:
I will respect and value each team member's opinions and contributions.
Also I will make sure that I do all my project parts and meet my group on
time.
Turki:
I will show up on the time to meet and work with my group. I respect
other team members’ opinions and I will do what I have to do with the
project and help my group.
Meeting Times Karlo:
I get my work schedule on Fridays of every week and I can work around
that schedule and I’m also available to meet right after class.
David:
I currently do not have a job and am in one other class on Tuesdays and
Thursdays from 3-5. I can meet pretty much any time outside of that but
meeting when class ends is convenient.
Mohamed:
I only work on the Weekends. I am free Mondays and Wednesdays all
day, and Tuesdays and Thursdays any time before 3.
Waleed:
Monday 3:00-5:00pm
Tuesday 12:00-2:00pm
Wednesday 3:00-5:00pm
Thursday 12:00-2:00pm
Friday 12:00-5:00pm
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Turki:
I have 3 classes this summer 2 classes at VCU and 1 class in another
school.
So I’m free: Monday 7:00pm-10:00pm. Tuesday 1:00pm- 9pm.
Wednesday 7:00pm-10:00pm Thursday 1:00pm-9:00pm. Friday 2:00pm-
5:00pm
And sometime I have to go to Review Sessions for one of my classes
and I don’t know yet about the schedules for each week.
Team Rules and Expectations
Communication:
General communication should be delivered via email. Quick questions or
personal concerns can be sent via text. If required, very important issues can
be addressed via phone calls. All members should check their school email
at least once a day for group messages, preferably 2-3 times in case
questions or concerns arise that require quick answers. All communication
should be answered within 24 hours. Group Me is also a good
communication tool.
Attendance for Group Meetings:
Once days/times are decided upon, it’s probably best we meet at least once
a week face-to-face if we have any group work that needs to be submitted. If
anyone would like to meet outside of normal scheduled group meetings,
those meetings should be arranged at least 2-3 days ahead of time. Group
work being done via electronic means (e.g. Google Docs) should be
addressed regularly as the need arises. In preparation for group meetings, it
is essential that all members have read and understood the topic that is
going to be discussed beforehand. Coming to a meeting without having
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previously synthesized any of the material will be a hindrance to discussion
since we’ll have to be playing catchup.
Team Conflict:
Disagreement on the course of action is inevitable. All members should feel
free to voice their ideas in a productive manner, and any conflict ought to be
addressed as quickly as possible.
Any team members that have any issues are more than welcome to bring
them to the attention of the group. Any conflict that may arise is best dealt
with in person. Electronic communication can often be dry and doesn’t
convey emotion and emphasis the same way that being face-to-face can.
Code of Ethics
VCU Code of Ethics
Short Bios Karlo:
I’m currently an associate at Wawa and going to VCU (junior) for a
degree in Information Systems. Looking into getting a job in the
Networking area. I snowboard.
Mohamed:
I came into the states in 1997 as I moved from my home country of
Sudan. I still hold a strong connection with my culture which include
being fluent in Arabic. I am a senior majoring in Information technology
and plan to graduate by fall of 2017. I love traveling to get hands on
experience as I have a hobby of learning about new cultures. I am a
strong broncos fan and love watching football with friends and family.
Waleed:
I am a 25-year-old international student from Saudi Arabia. My major is
Information Systems and I love computers. I have studied in the U.S. for
four years. After I graduate, I want to go into business in technology.
David:
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I’m a senior and will be graduating in May 2017. I am not working right
now but am looking for a part time job in something technology related
until I get my degree. I am originally from the Pittsburgh area and enjoy
watching their sports teams in hockey and football. Outside of classes
during the week I enjoy golfing and going for an occasional hike on the
weekend.
Turki:I was born in Riyadh, Saudi Arabia. I came to the United States in
January 2013 to study through an English language program. In January
2014, I began pursuing my Bachelor of Science in Information Systems.
I’m a Senior and will be graduating in May 2017. My academic goals are
to excel in the information systems program. Later in the future, I would
like to pursue a Masters in Information Technology.
Signatures of Agreement
All team members have read, understand, and agree to the rules,
conditions, and expectations delineated in the Team Charter.
x: Karlo Inocencio
x:David Pennesi
x:Mohamed Badri
x:Waleed Albeladi
x:Turki Alnufaie
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BUSNIESS CASE
Executive Summary
Project Description
Husky Air is an aviation company that provides a wide range of services that includes
private instruction, private services, aircraft rental, and more. They also provide a
charitable service that helps transport people to medical facilities free of charge through
the Pilot Angels. The Pilot Angels are a group of volunteer pilots who use their own
aircrafts to help transport the people. The objective of this project is to create a computer-
based system to list the information of everything and everybody involved in the
transportation process and to streamline the operations of the Pilot Angels. Information
related to the volunteer pilots, aircrafts, customers, and flights will be the key factors in
the computer-based system.
This details of Husky Air’s computer system will keep track of the information for the
people, equipment, and organizations involved in the Pilot Angels transportation. The
volunteer pilot’s information will include fields such as their name, address, phone
number, certifications, total hours, and ratings. The system will include information about
the pilot’s aircrafts such as size, type of plane, engine information, and capacity. The
information of customers who request the services of the Pilot Angels and their needs
will be included in the system which will also help match them with a volunteer for
transport. The last part of the computer system will include information on each flight
including the pilot who flew, passengers, plane used, total time of the flight, the distance
and destination, date and time, and the total fuel used.
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Team Learning Record
What We know What We think we know What we don’t know
The company does not have a computer system in place
They may go with buying a software and customizing it to their needs
How much money can they spend on a system?
The company needs to speed up their process and organize information
The new system will help achieve this
How long will it take to train their staff to use the new system?
The MOV:
A-Desired Area of Impact
User and customer satisfaction is the primary area of impact of the proposed computer-
based system considering Husky Air’s goal and business strategy in providing a quality
service to its customers. The improvement in their operational approach is the second
most important area of impact as their information gathering and retrieval is critical in
providing an efficient, effective, and safe service. This will give the organization an
easier and more accurate analyzation of the availability of pilots and their schedule, the
documentation of each of the aircraft’s capabilities and capacity, and the recording of the
information of the customers and hospitals associated with the Husky Air. This more
efficient method of conducting Husky Air’s business will certainly improve the social
impact of the organization as the process of signing up to volunteer will be effortless and
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more volunteers who wants to serve the community and improve the society will consider
joining. Their strategic design will be slightly impacted as they are already a successful
company in their area of service with their current business strategy. Their financial
impact will have the least focus in the system as their charitable service is focused on
providing a free service for people in need, however, their operational cost will decrease
due to the improved efficiency in their day-to-day operation.
Areas of Impact
Ranking of Importance
Customer 1
Operational 2
Social 3
Strategic 4
Financial 5
B- Desired Value of the IT Project
Better: The proposed system will undoubtedly improve the information
gathering and retrieval system of the company. Almost effortless management
of data will improve the quality of information. The information may be easily
grouped in different categories that can be easily retrieved.
Faster: Husky Air will have a faster access to any data. For example, if you
would like to access information about a volunteer, all one would have to do is
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enter the volunteer name in a query and the requested information would be
returned in seconds. Compare that to the time it takes in their current method
where a staff has to physically find the file and then look for the information in
the file. Flights will also be easily matched with available pilots and aircrafts
that fit the condition of the flight and its destination.
Cheaper: The initial process of implementing the computer-based system may
cost more money than Husky Air’s current filing system, but the time and
money saved in the long run will outweigh the cost of building the system. The
staffs that are responsible for managing information may do so efficiently with
the proposed system while being able to accomplish other tasks for the
organization.
C - Appropriate Metric
Improving customer satisfaction is the number one goal of the system. This will be
measured by providing surveys to patients and pilots about the new system in place. The
survey will include questionnaires that will convey their experience with the company
and its services. The survey will include a scale from 1 to 10 of the customer’s
satisfaction with 1 being unacceptable and 10 being extraordinary. This survey will be
provided six months prior to the expected implementation to the system and will be
compared after the implementation. A timer will also be included in the system that will
measure the amount of time it takes for the system to match a patient with a pilot and an
aircraft. The lesser the time it takes to find the information in the database, the better is
the response to service requests, especially in emergencies.
D- Time Frame in Achieving the MOV
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Customers’ satisfaction will be improved almost immediately after the implementation of
the system. One month after the implementation will show at least a 4-point increase in
the average customer satisfaction scale. Considering Air Husky currently do not have a
computer-based system that documents data and information, implementing the system
will instantly improve the time it takes to process and retrieve data. Three months after
the training phase of the users on the system will display an at least 80% decrease in the
time it takes to retrieve and process information that will provide the user with available
pilots and aircraft for particular clients.
E-Summarization of the MOV
The biggest impact the MOV would have is in the satisfaction of both customers and
employees. The system is easy to use and it allows each to have a better experience. Its
second biggest impact is in accuracy, because of the amount of information stored and
the ease of access to correct details. Thirdly, the system enables quicker searches through
personnel details, increasing the efficiency of information searches. Strategic design and
financial output are the least areas of impact, since the system does not significantly
change the company strategy or generate significant revenue since it offers a free
convenience to consumers. The MOV would provide significant value because it saves
extensive time in information searches. The information can be trusted as accurate,
saving the need for cross-checking, and it is more easily accessible than previous file
systems. Searches may also be done by any client or employee of the company. Thus,
the MOV also cuts costs by consolidating a number of activities usually done by staff
into one program. It eliminates an element of hierarchy which both connects consumers
with information more immediately and removes the need for a portion of staff. The
success of the MOV will be measured by customer and pilot satisfaction as expressed
through surveys. They will gather responses both before and after the implementation of
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the system and measured on a scale of 1 to 10, so results will be clear and viable.
Success will also be measured by timing searches to see exactly how much faster the
users are accessing information. Finally, the system implementation will be set to a
timeframe of just one month, in which customer satisfaction should increase by at least
four points. Since information accessibility would be immediate, so would results.
Within three months, the program is expected to decrease the amount of time spent on
searches by 80%, which plays a key role in customer satisfaction with the ease and
efficiency of the MOV.
Comparison of Alternatives:
A- First option is to buy an existing software that would accomplish the same goal. This
could be a flexible software where we could make changes and adjustments to the system
as needed.
B- Second Create a new system where it is customized specifically for Husky Air.
Obviously this option takes more time to be developed and it would probably be costlier.
C- Third option is to keep the same system and not make any changes.
Total Cost of Ownership (TCO)
Cost of software
Microsoft SQL Server Standard 2014 $3214
Training Will need trainers for about 2 weeks $2400
Licensing fee Recurring annually $399
Maintenance Monthly updates, patches or adjustments $700
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Total Benefits of Ownership (TBO)
Improved customer satisfaction Reduce wait time Paperless operations Efficient documentation of data and information Accurate retrieval of data and information Easier implementation of future modifications
Recommendation
461 team recommends Air Husky to transition from a physical type of information filing
system into a computer-based information system. As the number of patients and clients
who need the services and assistance of the Pilot Angels increase, the more information
the company will accumulate. The growth of the charitable service will be supplemented
by the development of a much improved and reliable computer system. The system will
make it almost effortless for the staffs to document and retrieve data as efficient as
possible. Also, the increasing number of information will rise the consumption of paper
which then leads to the needs for higher funding of papers and space to store this
information.
461 Rams team suggests buying an already existing software to minimize cost and
additional functionality may be added that fits the organization’s needs and strategies.
Buying a modifiable software, will save a lot of time and money by utilizing the standard
function of the software while developing additional functionalities that the software does
not already have.
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PROJECT INFSTRUCTRE
Brief Project Description
This project is about creating an information system for the aviation company Husky Air.
The company provides a range of services from pilot training to plane rentals. It works
with a group of volunteers called the Pilot Angels who help aide in transporting people to
medical facilities for free. With a free service like this Husky Air will need an efficient
digital infrastructure because its services will attract many customers. This will be a
computer-based system that provides live data regarding the Pilot Angels, rentals, course
availabilities, flight paths and more details about a specific operation within the company.
The information system will improve business operations and assist staff, volunteers and
customers with knowing what they need regarding Husky Air and its services. It will
include databases for all the Pilot Angels with their contact information and their
qualifications. From pilots to aircraft mechanics (such as fuel usage, plane size and flight
distance) the infrastructure will allow quick matches of volunteer pilots with the right
customers and their needs.
3. Project MOV
Areas of Impact
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As far as the areas of impact for the project, our customers will come first followed by
operational, social, strategic, and financial areas of impact. User and customer
satisfaction is the primary area of impact of the proposed computer-based system because
Husky Air’s goal is to provide quality service to its customers. Husky Air’s operational
approach is the second most important area of impact because proper information
gathering and retrieval is necessary to provide efficient, effective, and safe service. This
will give the organization an easier and more accurate analyzation of the availability of
pilots and their schedule, the documentation of each of the aircraft’s capabilities and
capacity, and better recording of the information of the customers and hospitals
associated with the Husky Air. Husky Air’s more efficient method conducting of
business will improve the social impact of the organization as a result. The process of
signing up to volunteer will be effortless and more volunteers who wants to serve the
community and improve the society will consider joining. Their strategic design will be
slightly impacted as they are already a successful company in their area of service with
their current business strategy and have few, if any, competitors. The only notable
strategic impact the project could have would be to make Husky Air stronger in their
field of business and make it even harder for other competitors to enter. Their financial
impact will have the least focus in the system as their charitable service is focused on
providing a free service for people in need, however, their operational cost will decrease
due to the improved efficiency in their day-to-day operation.
Desired Value
Better: The proposed system will improve information gathering a retrieval
especially since Husky Air has no system currently in place. This will make data
management effortless and quality of information will be improved. Information
will also be able to be categorized, making it even easier to work with. This will
also increase customer satisfaction through a more streamlined process.
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Faster: Husky Air will have a faster access to any data. The new system will
make accessing files much faster and easier by using efficient search queries to
request information. The current system is much slower as the staff must
manually find the file and look for information in it. Flights will also be easily
matched with available pilots and aircrafts that fit the condition of the flight and
its destination and customers will be more pleased with quicker service.
Cheaper: The initial process of implementing the computer-based system may
cost more money than Husky Air’s current filing system, but the time and
money saved in the long run will outweigh the cost of building the system. The
staff members who are responsible for managing information may do so
efficiently with the proposed system while being able to accomplish other tasks
for the organization.
Appropriate Metric
Improving customer satisfaction is the number one goal of the system since the customer
is the primary area of impact. Customer satisfaction will be measured by providing
surveys to patients and pilots about the new system in place. The survey will include
questionnaires that will convey their experience with the company and its services. The
survey will include a scale from 1 to 10 of the customer’s satisfaction with 1 being
unacceptable and 10 being extraordinary. This survey will be provided just prior to the
expected implementation to the system and will be compared to a survey given after the
implementation. The goal is to increase survey ratings by a minimum of 20% from the
survey before implementation to the survey given after.
A timer will also be included in the system that will measure the amount of time it takes
for the system to match a patient with a pilot and an aircraft. The less time it takes to find
the information in the database, the better the response to service requests, especially in
emergencies.
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Time Frame in Achieving the MOV
Customers’ satisfaction will be improved almost immediately after the implementation of
the system. A survey will be given six months after the implementation of the system
with a goal of a 20% increase in the average customer satisfaction scale.
Considering Air Husky currently does not have a computer-based system that documents
data and information, implementing the system will instantly improve the time it takes to
process and retrieve data. Three months after the training phase of the users on the system
will display an at least 80% decrease in the time it takes to retrieve and process
information that will provide the user with available pilots and aircraft for particular
clients.
Summarization of the MOV
Since the focus of our project is to make a better impact for the customers and operations,
we have developed an MOV for each area. For customers, our goal is to increase
customer satisfaction, which will be measured through surveys scaled 1-10, by 20% in a
six-month period. For operations, our goal is to decrease the time it takes to retrieve and
process information by 80% in a three-month period.
4. List of Resources Needed to Complete the Project
People (and their roles)o Survey Consultants
Someone who has an expertise in creating a survey that will provide necessary information regarding user satisfaction
Analyze the survey reportso User-Relations
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People who will train the expected users (staff) during the developing process to keep the users involved and provide feedback
Analyze necessary project modificationso Programmers
Designing user-interface and functionality People who will be modifying the software that fits the
requirements Quality Test
Technologyo Multiple computers for programming and testingo Network / Internet connectiono Landlines (for communication)
Facilitieso A vacant building / room with full-utilities and maintenance included
Othero User (staff) training
5. Estimate for the cost of each resource
People
Resource Cost/ Salary
Microsoft SQL Administrator
$75000
Technician $13472
Programmer $295000
Installation fees $15104
Technology
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Resource Cost
Microsoft SQL Server Standard 2014 $3214
DELL Inspiron Desktop (4) $2396
DELL 27 Monitor (5) $1750
DELL PowerEdge Tower Server $929
Facilities
Resource Cost
Facility $3200
Other
Resource Cost
SQL Training $3000
6. Decide which contract makes the most sense for you and your client
Since we are not sure how much the whole project will cost, our contract will be Cost and material, starting with an initial a payment of $ 200,000.00. We Will ask for more funds as we go. That 200,000 will primarily cover the cost for technology such as PC’s, Database server and software. It will also cover personal salaries including salaries for technicians and programmers. Any additional funds will go toward training and maintenance. We have to keep in mind that certain costs will be recurring such as licensing fees and maintenance. Everything that was mentioned will be included clearly in the contract to avoid any misunderstanding down the road.
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7. Revised Team Charter (if necessary)
No Changes will be made to the Team Charter at this time.
SCOPE MANAGMENT REPORT
Brief Project Description
This overall project is to develop a computer-based information system for Husky Air, an
aviation company. The goal is to design a successful database with a friendly user
interface for both staff and employees. It should help organize information regarding
Husky Air’s services, such as plane rentals, instruction classes, pilot backgrounds as well
as flight paths and availabilities. The business even does operations with volunteers
called the Pilot Angels who transport those in need to medical facilities free of charge.
Matching the right pilots with the right clients requires an organized computer database.
For this phase of the project we are organizing a scope management plan, which will lay
out what our system will include and as to what features will network together. This is
the biggest deliverable phase of the project and will involve trial and error testing of each
component of the database. It will include layouts for initializing the database, planning,
execution and control, but also analysis and design as well as testing of the system. The
database will be implemented to match the needs of Husky Air and help people to locate
the right services for their needs.
3. The Project MOV (This should be revised if necessary)
Customers and operations are our two main areas of impact for the project, with customers being the primary focus and operations being secondary. Husky Air’s goal is
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to provide quality service to customers, and proper information gathering and retrieval will be necessary to provide efficient, effective, and safe service. This will give the organization an easier and more accurate analyzation of the availability of pilots and their schedule, the documentation of each of the aircraft’s capabilities and capacity, and better recording of the information of the customers and hospitals associated with Husky Air. The information system’s focus on customer and operational areas of impact will also have effects on social, strategic, and financial areas of impact. The process of signing up to volunteer will be effortless and more volunteers who wants to serve the community and improve the society will consider joining. Their strategic design will be slightly impacted as they are already a successful company in their area of service with their current business strategy and have few, if any, competitors. The only notable strategic impact the project could have would be to make Husky Air stronger in their field of business and make it even harder for other competitors to enter. Their financial impact will have the least focus in the system as their charitable service is focused on providing a free service for people in need, however, their operational cost will decrease due to the improved efficiency in their day-to-day operation.
Desired Value Better: The proposed system will improve information gathering and retrieval
especially since Husky Air has no system currently in place. This will make data management effortless and quality of information will be improved. Information will also be able to be categorized, making it even easier to work with. This will also increase customer satisfaction through a more streamlined process.
Faster: Husky Air will have faster accesses to any data. The new system will make accessing files much faster and easier by using efficient search queries to request information. The current system is slow as the staff must manually find the file and look for information in it. Flights will also be easily matched with available pilots and aircrafts that fit the condition of the flight and its destination and customers will be more pleased with quicker service.
Cheaper: The initial process of implementing the computer-based system may cost more money than Husky Air’s current filing system, but the time and money saved in the long run will outweigh the cost of building the system. The staff members who are responsible for managing information may do so efficiently with the proposed system while being able to accomplish other tasks for the organization.
Appropriate Metric
Improving customer satisfaction is the number one goal of the system since the customer is the primary area of impact. Customer satisfaction will be measured by providing surveys to patients about the new system in place. The survey will include questionnaires that will ask questions about their experience with the company and its services. The survey will include a scale from 1 to 10 of the customer’s satisfaction with 1 being unacceptable and 10 being extraordinary. This survey will be provided prior to the expected implementation to the system and will be compared to a survey given after the implementation. The goal is to increase survey ratings by a minimum of 20% from the survey before implementation to the survey given after.
A timer will also be included in the system that will measure the amount of time for data retrieval and running of the company operations through the system. The less time it takes to find the information in the database, the better the response to service requests, especially in emergencies. This will be measured by calculating the amount of time on average it takes to retrieve information and to run operations on anything dealing with the
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Pilot Angels’ services and comparing it to results afterwards as a percentage decrease in time.
Time Frame in Achieving the MOV
Customers’ satisfaction will most likely be improved almost immediately after the
implementation of the system. A survey will be given six months after the
implementation of the system with a goal of a 20% increase in the average customer
satisfaction scale. So if the average satisfaction is a 6 before the implementation, we have
a goal to raise it to about a 7 six months after.
Considering Air Husky currently does not have a computer-based system that documents
data and information, implementing the system will instantly improve the time it takes to
process and retrieve data. Three months after the training phase of the users on the system
we have a goal of an 80% decrease in the time it takes to retrieve and process information
that will provide the user with available pilots and aircraft for particular clients.
Summarization of the MOV
Since the focus of our project is to make a better impact for the customers and operations,
we have developed an MOV for each area.
For customers, our goal is to increase customer satisfaction, which will be
measured through surveys scaled 1-10, by 20% in a six-month period.
For operations, our goal is to decrease the time it takes to retrieve and process
information by 80% in a three-month period.
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4.A deliverable Structure chart (DSC)
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5- A use case diagram (UCD)
6- Convert DSC to WBS (MS Project):
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PROJECT PLAN, SCHEDULE AND BUDGET
2. Brief Project Description
This overall project is to develop a computer-based information system for Husky Air, an aviation company. The goal is to design a successful database with a friendly user interface for both staff and employees. It should help organize information regarding Husky Air’s services, such as plane rentals, instruction classes, pilot backgrounds as well as flight paths and availabilities. The business even does operations with volunteers called the Pilot Angels who transport those in need to medical facilities free of charge. Matching the right pilots with the right clients requires an organized computer database. For this phase of the project we are organizing a scope management plan, which will lay out what our system will include and as to what features will network together. This is the biggest deliverable phase of the project and will involve trial and error testing of each component of the database. It will include layouts for initializing the database, planning, execution and control, but also analysis and design as well as testing of the system. The database will be implemented to match the needs of Husky Air and help people to locate the right services for their needs.
3. The project’s MOV
Customers and operations are our two main areas of impact for the project, with customers being the primary focus and operations being secondary. Husky Air’s goal is to provide quality service to customers, and proper information gathering and retrieval will be necessary to provide efficient, effective, and safe service. This will give the organization an easier and more accurate analyzation of the availability of pilots and their schedule, the documentation of each of the aircraft’s capabilities and capacity, and better recording of the information of the customers and hospitals associated with Husky Air. The information system’s focus on customer and operational areas of impact will also have effects on social, strategic, and financial areas of impact. The process of signing up to volunteer will be effortless and more volunteers who wants to serve the community and improve the society will consider joining. Their strategic design will be slightly impacted as they are already a successful company in their area of service with their current business strategy and have few, if any, competitors. The only notable strategic impact the project could have would be to make Husky Air stronger in their field of business and make it even harder for other
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competitors to enter. Their financial impact will have the least focus in the system as their charitable service is focused on providing a free service for people in need, however, their operational cost will decrease due to the improved efficiency in their day-to-day operation.
Desired Value Better: The proposed system will improve information gathering and
retrieval especially since Husky Air has no system currently in place. This will make data management effortless and quality of information will be improved. Information will also be able to be categorized, making it even easier to work with. This will also increase customer satisfaction through a more streamlined process.
Faster: Husky Air will have faster accesses to any data. The new system will make accessing files much faster and easier by using efficient search queries to request information. The current system is slow as the staff must manually find the file and look for information in it. Flights will also be easily matched with available pilots and aircrafts that fit the condition of the flight and its destination and customers will be more pleased with quicker service.
Cheaper: The initial process of implementing the computer-based system may cost more money than Husky Air’s current filing system, but the time and money saved in the long run will outweigh the cost of building the system. The staff members who are responsible for managing information may do so efficiently with the proposed system while being able to accomplish other tasks for the organization.
Appropriate Metric
Improving customer satisfaction is the number one goal of the system since the customer is the primary area of impact. Customer satisfaction will be measured by providing surveys to patients about the new system in place. The survey will include questionnaires that will ask questions about their experience with the company and its services. The survey will include a scale from 1 to 10 of the customer’s satisfaction with 1 being unacceptable and 10 being extraordinary. This survey will be provided prior to the expected implementation to the system and will be compared to a survey given after the implementation. The goal is to increase survey ratings by a minimum of 20% from the survey before implementation to the survey given after.
A timer will also be included in the system that will measure the amount of time for data retrieval and running of the company operations through the system. The less time it takes to find the information in the database, the better the response to service requests, especially in emergencies. This will be measured by calculating the amount of time on average it takes to retrieve information and to run operations on anything dealing with the Pilot Angels’ services and comparing it to results afterwards as a percentage decrease in time.
Time Frame in Achieving the MOV
Customers’ satisfaction will most likely be improved almost immediately after the implementation of the system. A survey will be given six months after the implementation of the system with a goal of a 20% increase in the average
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customer satisfaction scale. So if the average satisfaction is a 6 before the implementation, we have a goal to raise it to about a 7 six months after.
Considering Air Husky currently does not have a computer-based system that documents data and information, implementing the system will instantly improve the time it takes to process and retrieve data. Three months after the training phase of the users on the system we have a goal of an 80% decrease in the time it takes to retrieve and process information that will provide the user with available pilots and aircraft for particular clients.
Summarization of the MOV
Since the focus of our project is to make a better impact for the customers and operations, we have developed an MOV for each area.
For customers, our goal is to increase customer satisfaction, which will be measured through surveys scaled 1-10, by 20% in a six-month period.
For operations, our goal is to decrease the time it takes to retrieve and process information by 80% in a three-month period.
Area of Impact
Value Metric Time
Customer Increase customer satisfaction with the Pilot Angels services and system.
Increase customer satisfaction, measured through surveys scaled 1-10, by 15-20%.
6 months
Operational Decrease the time it takes to receive and process information and schedule flights.
Reduce the time by 80% 3 months
4. A detailed Project Plan
a.
People Cost
Business Super User $25.00/hr.
Project Manager $30.00/hr.
Database Developer $39.00/hr.
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Programming Specialist $27.00/hr.
Survey Consultant $20.00/hr.
Technology Cost
1 x Server (SQL License) $900.00
2 x Router $170.00 each
1 x High-Speed Internet Access $150.00
6 x Computers (Visual Studio and Microsoft Project) $800.00 each
2 x Printer $120.00 each
2 x Phone Line $50.00 each
Facilities Cost
Office Space $4000 / month
Others Cost
Training $15.00/hr.
Implementation People's Hourly Rate
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b-
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Critical Path “shown in RED)
5.
The beginning date for the project is May 23, 2016, and the end date is July 18, 2016. The project will take 41 days to complete. The project has a single critical path as shown in Red on the graph above. The critical path is very important because it shows the longest path and the shortest time it would take to complete the project. The initial total baseline cost of the project is $10,488.00. The cost for Technology is $6,530.00. There is no over allocated; the amount of resources is at an ideal level.
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RESK MANAGMENT
This overall project is to develop a computer-based information system for Husky Air, an aviation company. The goal is to design a successful database with a friendly user interface for both staff and employees. It should help organize information regarding Husky Air’s services, such as plane rentals, instruction classes, pilot backgrounds as well as flight paths and availabilities. The business even does operations with volunteers called the Pilot Angels who transport those in need to medical facilities free of charge. Matching the right pilots with the right clients requires an organized computer database. For this phase of the project we are organizing a scope management plan, which will lay out what our system will include and as to what features will network together. This is the biggest deliverable phase of the project and will involve trial and error testing of each component of the database. It will include layouts for initializing the database, planning, execution and control, but also analysis and design as well as testing of the system. The database will be implemented to match the needs of Husky Air and help people to locate the right services for their needs.
3. The project’s MOV. (This should be revised or refined if necessary.)
Customers and operations are our two main areas of impact for the project, with customers being the primary focus and operations being secondary. Husky Air’s goal is to provide quality service to customers, and proper information gathering and retrieval will be necessary to provide efficient, effective, and safe service. This will give the organization an easier and more accurate analyzation of the availability of pilots and their schedule, the documentation of each of the aircraft’s capabilities and capacity, and better recording of the information of the customers and hospitals associated with Husky Air. The information system’s focus on customer and operational areas of impact will also have effects on social, strategic, and financial areas of impact. The process of signing up to volunteer will be effortless and more volunteers who wants to serve the community and improve the society will consider joining. Their strategic design will be slightly impacted as they are already a successful company in their area of service with their current business strategy and have few, if any, competitors. The only notable strategic impact the project could have would be to make Husky Air stronger in their field of business and make it even harder for other competitors to enter. Their financial impact will have the least focus in the system as their charitable service is focused on providing a free service for people in need, however, their operational cost will decrease due to the improved efficiency in their day-to-day operation.
Desired Value Better: The proposed system will improve information gathering and retrieval
especially since Husky Air has no system currently in place. This will make data management effortless and quality of information will be improved. Information will also be able to be categorized, making it even easier to work with. This will also increase customer satisfaction through a more streamlined process.
Faster: Husky Air will have faster accesses to any data. The new system will make accessing files much faster and easier by using efficient search queries to request information. The current system is slow as the staff must manually find the file and look for information in it. Flights will also be easily matched with available pilots and aircrafts that fit the condition of the flight and its destination and customers will be more pleased with quicker service.
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Cheaper: The initial process of implementing the computer-based system may cost more money than Husky Air’s current filing system, but the time and money saved in the long run will outweigh the cost of building the system. The staff members who are responsible for managing information may do so efficiently with the proposed system while being able to accomplish other tasks for the organization.
Appropriate Metric
Improving customer satisfaction is the number one goal of the system since the customer is the primary area of impact. Customer satisfaction will be measured by providing surveys to patients about the new system in place. The survey will include questionnaires that will ask questions about their experience with the company and its services. The survey will include a scale from 1 to 10 of the customer’s satisfaction with 1 being unacceptable and 10 being extraordinary. This survey will be provided prior to the expected implementation to the system and will be compared to a survey given after the implementation. The goal is to increase survey ratings by a minimum of 20% from the survey before implementation to the survey given after.
A timer will also be included in the system that will measure the amount of time for data retrieval and running of the company operations through the system. The less time it takes to find the information in the database, the better the response to service requests, especially in emergencies. This will be measured by calculating the amount of time on average it takes to retrieve information and to run operations on anything dealing with the Pilot Angels’ services and comparing it to results afterwards as a percentage decrease in time.
Time Frame in Achieving the MOV
Customers’ satisfaction will most likely be improved almost immediately after the implementation of the system. A survey will be given six months after the implementation of the system with a goal of a 20% increase in the average customer satisfaction scale. So if the average satisfaction is a 6 before the implementation, we have a goal to raise it to about a 7 six months after.
Considering Air Husky currently does not have a computer-based system that documents data and information, implementing the system will instantly improve the time it takes to process and retrieve data. Three months after the training phase of the users on the system we have a goal of an 80% decrease in the time it takes to retrieve and process information that will provide the user with available pilots and aircraft for particular clients.
Summarization of the MOV
Since the focus of our project is to make a better impact for the customers and operations, we have developed an MOV for each area.
For customers, our goal is to increase customer satisfaction, which will be measured through surveys scaled 1-10, by 20% in a six-month period.
For operations, our goal is to decrease the time it takes to retrieve and process information by 80% in a three-month period.
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Area of Impact
Value Metric Time
Customer Increase customer satisfaction with the Pilot Angels services and system.
Increase customer satisfaction, measured through surveys scaled 1-10, by 15-20%.
6 months
Operational Decrease the time it takes to receive and process information and schedule flights.
Reduce the time by 80% 3 months
4. A printout of the Project Summary Report (original project plan)
People Cost
Business Super User $25.00/hr.
Project Manager $30.00/hr.
Database Developer $39.00/hr.
Programming Specialist $27.00/hr.
Survey Consultant $20.00/hr.
Technology Cost
1 x Server (SQL License) $900.00
2 x Router $170.00 each
1 x High-Speed Internet Access $150.00
6 x Computers (Visual Studio and Microsoft Project) $800.00 each
2 x Printer $120.00 each
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2 x Phone Line $50.00 each
Facilities Cost
Office Space $4000 / month
Others Cost
Training $15.00/hr.
Implementation People's Hourly Rate
38
39
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The beginning date for the project is May 23, 2016, and the end date is Sep 1, 2016. The project will take 74 days to complete. The project has a single critical path as shown in Red on the graph above. The critical path is very important because it shows the longest path and the shortest time it would take to complete the project. The initial total baseline cost of the project is $20,176.00. The cost for Technology is $6,530.00. There is no over allocated amount of resources; the amount of resources is at an ideal level.
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EARNED VALUE ANAYLSIS & QUALITY MANAGEMENT PLAN
Part I. Earned Value Analysis
Baseline
Updated
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Earned Value Analysis
Pilot Angel System Testing Planned Value Actual Cost % Completed Earned Value Cost Variance Schedule VariancePhase 1: Test Planning Develop Unit Test Plan $480.00 $720.00 100.00% $480.00 $240.00 Develop Integration Test Plan $720.00 $960.00 100.00% $720.00 $240.00 Acceptance Test Plan $560.00 $560.00 100.00% $560.00 $0.00Payment 1: $1,760.00 $2,240.00 $1,760.00 $480.00Phase 2: Unit Testing Code Walk-Through With Team $720.00 $720.00 100.00% $720.00 $0.00 Test Software Units $1,400.00 $2,240.00 100.00% $1,400.00 $840.00 Identify Programs That Do Not meet Specifications $560.00 $560.00 100.00% $560.00 $0.00 Modify Code $960.00 $1,680.00 100.00% $960.00 $720.00 Retest Units $1,120.00 $1,400.00 100.00% $1,120.00 $280.00 Verify Code Meets Standards $560.00 $560.00 100.00% $560.00 $0.00Payment 2: $5,320.00 $7,160.00 $5,320.00 $1,840.00Phase 3: Integration Testing Test Integration of All Modules $960.00 $1,200.00 100.00% $960.00 $240.00 Identify Components That Do Not Meet Specifications $280.00 $560.00 75.00% $210.00 $280.00 $70.00 Modify Code $960.00 $960.00 50.00% $480.00 $0.00 $480.00 Retest Integration of Modules $1,120.00 $1,120.00 75.00% $840.00 $0.00 $280.00 Verify Components Meet Standards $480.00 $480.00 80.00% $384.00 $0.00 $96.00Payment 3: $3,800.00 $4,320.00 $2,874.00 $520.00 $926.00Phase 4: Acceptance Testing Busines Review with Client $280.00 0.00% Identify Units and Components That Do Not Meet Specifications $560.00 0.00% Modify Code $720.00 0.00% Restest Units and Components $1,120.00 0.00% Verify That System Meets Standards $480.00 0.00%Payment 4: $3,160.00TOTAL $14,040.00 $13,720.00 $9,954.00 $2,840.00 $926.00
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It seems as though the final cost of the project will total between $16,880.00 and $20,040.00, if Phase 4 of the testing can be done as scheduled. However, all of the phase are over-budget and over-schedule so expect for Phase 4 to be over-budget and over-schedule as well. The system testing may only be over-budget by several thousand dollars but it is still more than what the company had officially planned on spending and it is likely to occur on the final part of the project. The project budget will definitely exceed the initial budget of $14,040.00, though it is still reasonable to proceed in the project. It is highly recommended to analyze how Bug Buster use their resources and spend their money to further negotiate the current budget.
Project Overview
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Work Overview
According to the project report, the testing of the system will be behind by more than two weeks. This definitely cause for concerns in meeting the initial schedule and budget of the whole project. Cutting any days or hours to do each tasks is not an option as all of the components of testing the system is critical in affecting the future reliability and efficiency of the product. This process reduces errors and bugs that may negatively affect the system’s performance and result. This is a procedure that makes sure that the system is successful with little to no bugs that will benefit the company in the long run. However, this setback can be softened by regularly ensuring that actual work is being accomplished by requesting for milestones and deliverables. This way, the workforce concentrates on accomplishing the task in order to provide us with actual results. It also reminds them the integrity of the initial agreement of the budget and schedule of the project.
Part II. Quality Management Plan
A. A short statement that reflects your team’s philosophy or objective for ensuring that you deliver a quality system to your client.
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461 RAMS team is committed to ensuring that our client Husky AIR receives high quality services and consistent feedback and information pertaining to the development and systematic progress of the project at hand. We find great pleasure in meeting and understanding the needs of the client. We find true confidence within our team to providing not only an exceptional quality product but a world class system. We know that by providing great customer service to our client, we will keep our current clients happy and receive more in the future.
B. Other than the examples of quality based metrics found in Table 10.3 (page 341), develop 2 process metrics, 2 product metrics, and 2 project metrics that can be used to monitor the quality of your project.
Two process metrics to be used are periodic audits during the construction of the system to check how it is developing as it project goes along and inspection of the system during development and even after it is complete to check for bugs. Two of the product metrics that will be used are our customer surveys to get feedback on how the system is functioning in favor of the customer and reliability checks on the system to make sure it is functioning properly on the technical side. Two of the project metrics that we will use are audits on how the budget is being used during the project’s life cycle and employee reports to see if the project is large enough and able to be delivered on time.
C. Develop and describe a set of verification activities that your project team could implement in order to ensure quality
The first option for verification should be a set of five system tests to show that all processes are disciplined, standard, and predictable. The next approach should be a walk-through with non-programming staff. This would show how well the system functions and how accessible it would be to the majority of target users. Finally, an outside review by company managers and by external business consultants would reveal more about the project’s appeal, usefulness, and sustainability.
D. Develop and describe a set of validation activities that your project team could implement in order to ensure quality
The validation activities for the new database will include prototype testing and routine maintenance to ensure the system works effectively. At full development and when ready for official launch the database will have been fully tested for errors. Then the system will finally be used by customers and staff and will be able to record feedback on customer satisfaction. If the customers are happy with the new database, then the project has met its goal.
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EXECUTIVE SUMMARY
TEAM INFO 461 HAS COMPLETED THE FOLLOWING TASK OF THE PROJECT:
THE BUSINESS CASE WITH THE FEASEABLITY ANALYSIS THE PROJECT INFSTRUCTRE THE SCOPE MAMGMENT REPORT THE PROJECT PLAN, SCHEDULE AND BUDGET THE RESK MANAGEMENT PLAN THE EARNED VALUE ANALYSIS THE QUALITY MANAGMENT PLAN
WHAT STILL NEED TO BE DONE;
MORE TRAINING FOR THE STAFF SINCE SOME STAFF MEMBERS SIIL SEEM TO BE UNCOFORTABLE WITH THE SYSTEM
RECOMNDATION:
UPGRADING THE COMPUTERS EVERY THREE YEARS CREATING AN APP FOR THE DATABASE SYSTEM SO IT IS
MORE PORTABLE FOR USE WITH TABLETS OR CELLPHONES
DESIGNATING A TRAINER FROM THE STAFF TO BE RESPONSIBLE FOR TRAINING NEW STAFF MEMBERS
MONTHLEY MAINTANANCE FOR THE SYSTEM WEEKLEY UPDATES FOR THE DATABASE SYSTEM
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