Post on 14-Jan-2016
transcript
Webcoaching - an alternative and complementary form of meeting
individuals with Neuropsychiatric Disorders
Emma Nilsson & Stefan Lodestad
Introduction Misa• A private company• Misa provides work-oriented daycare
activities for people with disabilities• Gives support to >1000 clients • Operates in 5 cities in Sweden, mainly in
Stockholm
Reasons to participate• Psychological well-being• Need for structure in meetings• Difficulties with social interaction• Difficulty remembering what was
said• Prefer written information• Long and expensive travel distances
Webcoaching• Time: January 2012 - June 2012• Title: Webcoaching as a tool for
communication • Participants: Employment specialists
and clients from units in Stockholm focusing on support to persons with Neuropsychiatric Disorders
Performance• Clients chosen due to expected need
for alternative communication• Measurements performed in
questionnaires and a workshop• Chat sessions were booked with
concern to individual needs and schedules
Case examples• Case 1: Working full time, 1½ h from
Misa office – no time for meetings. Chat sessions held before work hours.
• Case 2: Absence from meetings for 6 months due to anxiety and panic disorder. Chat sessions a good start to communicate.
Case examples• Case 3: Becomes very stressed from
too much social interaction – takes too much energy and thereby doesn’t remember the information. Every other meeting as chat sessions decreases the anxiety.
Questions/hypotheses• Do clients experience the possibility to
use webcoaching as a development of the quality, concerning job support?
• Do clients experience the possibility to use webcoaching as a development of the quality, concerning screening and introduction?
Questions/hypotheses• Do employment specialists
experience the possibility to use webcoaching as a useful tool in their daily work?
Positive experiences• A way to increase attendance• A concrete and explicit form of
meeting• Good complement to other forms of
communication
Lessons learned• Not recommended as the only method
for meetings, use it as complement • Clients always in a development
process - not constant mood and situation in life. Evaluate and customize benefits frequently
• Not suitable for everyone or in every situation
Next step• Employment specialists are
continuing to use webcoaching at work
• Plans for a new project – using webcoaching as support while client gets an employment and ”regular support” ends (Swedish system)
Thank you
Emma Nilsson: emma.nilsson@misa.se
Stefan Lodestad: stefan.lodestad@misa.se