Post on 20-May-2020
transcript
WelcomeMike Farrell EVP Business DevelopmentWorld Travel, Inc.
FUTURE
PRESENT
PAST
FUTUREPRESENT
PAST
ESOP
Jason Laurie Lisa Tajudeen RockAnn Tamara Larry Taylor MichelBarbara Tracy Amy Julie DebraTom Shelley Melanie Joe MichaelLaura Victoria Katie A.J. PamTom Bonnie Taylor Svetlana PaulaCheryl Kristin Liz Anne JeffreyNatalie Daryl Katelyn Dora MaribethAlicia Eileen Tracy Kathy LisaHolly Robyn Cindy Christina DeeRobin Joann Phylicia Brian TobyDaniel Ron Karin Nissa LaurieWilson Kelly Ellen James Cheryl
Angela Pam Tiffany
ESOP
Jason Laurie Lisa Tajudeen RockAnn Tamara Larry Taylor MichelBarbara Tracy Amy Julie DebraTom Shelley Melanie Joe MichaelLaura Victoria Katie A.J. PamTom Bonnie Taylor Svetlana PaulaCheryl Kristin Liz Anne JeffreyNatalie Daryl Katelyn Dora MaribethAlicia Eileen Tracy Kathy LisaHolly Robyn Cindy Christina DeeRobin Joann Phylicia Brian TobyDaniel Ron Karin Nissa LaurieWilson Kelly Ellen James Cheryl
Angela Pam Tiffany
Pam Zager EVP, Operations and Travel Technology
Tracy MurgasSVP, Business Solutions
Mike FarrellEVP, Business Development
Maribeth MinellaEVP and Corporate Counsel
Barb CubblerSVP, Client Services
Rock BlancoCIO
Pam Zager EVP, Operations and Travel Technology
Tracy MurgasSVP, Business Solutions
Rich RaymondChief Architect
Chris ClarkeController
Mark TabakCFO
Lisa LundquistVP, Global Accounts
2018 / 2019 Client Advisory Board
• Nadia Arshad, ICON
• Heather Kraft, Wegmans
• Renee Fiumefreddo, Getinge
• Cristina Romero, Santander
• Linda Francis, Princeton University
• Kim Bivins, Altria
• Phil Tedeschi, Triumph Group
• Rachel Seiler, NHL
• Natalie Conway, New Market
• Kelly Taylor, Mass Mutual
• Lisa Bragg, Vera Bradley
• Robin Peters, Kinder Morgan
• Joanne Wilson, Integra Life
GBTA 2018
Time Event
1:30 – 2:00 PM Welcome
2:00 – 2:45 PM European Markets – Clarity Spotlight
2:45 – 3:15 PM International Airlines Spotlight – Turkish Airlines
3:15 – 4:00 PM Global Hotel RFPs Panel
4:00 – 5:00 PM Understanding GDPR with Amadeus
6:00 – 9:00 PM Drinks and Dinner (Sponsored by United Airlines & Enterprise/National)
Recap from Yesterday
This Morning
Start End Event Location
9:30 AM 10:00 AM WelcomeBallroom Level
10:00 AM 10:45 AM Industry Disruption with United AirlinesBallroom Level
10:45 PM 11:15 AMTalent Acquisition and Managing Multigenerational Travelers
Ballroom Level
11:15 AM 12:00 PM Balancing Your Program with Innovation Ballroom Level
12:00 PM 1:00PM Lunch and Travel TradeshowBallroom Level
This Afternoon
Start End Event Location1:00 PM 1:40 PM Breakout Session 1- Please choose one of the following
Understanding GDPR with Amadeus Conference Level
Enhancing the Traveler Experience in Today's Changing Workplace Conference Level
Getting to an A+ Hotel Program with TRIPBAM Conference Level
Travel Tradeshow Ballroom Level
1:40 PM 2:20 PM Breakout Session 2- Please choose one of the following
Understanding GDPR with Amadeus Conference Level
Enhancing the Traveler Experience in Today's Changing Workplace Conference Level
Getting to an A+ Hotel Program with TRIPBAM Conference Level
Travel Tradeshow Ballroom Level
2:30 PM 3:30 PM Workplace Generational Dynamics Ballroom Level
3:30 PM 4:00 PM Closing and Prize Drawings Ballroom Level
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Event WiFi
Network: World TravelPassword: World2018
Sponsored by:
Thank you to ourPlatinum Sponsors
Thank you to our
Platinum Sponsors
Thank you to Gold Sponsors
Thank you to ourGold Sponsors
Industry Disruption with United Airlines
Jill KaplanPresident New York & New Jersey
Liz MandarinoCEO
Talent Acquisition and Managing Multigenerational Travelers
Talent Acquisition and Managing Multi-generations
Marie Artim
Vice President, Talent Acquisition
Business Culture & Philosophy
“Take care of your customers and
employees first…
And profits are sure to follow.”
- Jack Taylor, Founder
We’re in the People Business
▪ Recruiting & Selecting: impact culture first
▪ Development: skills, measuring, & expectations
▪ Engagement: recognition, culture, mentoring
▪ Management: accountability, balance, matrix
Talent Life Cycle
The
RECRUITMENT
LANDSCAPE
Is Changing
... The Hunt for Talent is ON
... The Hunt for Talent is ON
• Today’s job seekers are in control
• Socially acceptable to change jobs
• 70% of workers search for a new job
while at work
• Free-agent mentality
• Gigs and Side Hustles
The Informed Candidate
GENERATIONAL CHANGE IN WORKFORCE
Better place Collaboration Flexibility
2014 Intelligence Group Study
Millennials – What They Want
What's Next?
GEN Z
EARLY RESEARCH SHOWS:
More competitive
Hard working and money motivated
Looking for personalized work experience
Born
1995-2010
60
million
1st true
digital natives
39
EVPSalary,
Benefits,
Traditional
Perks
What
Employees
Want
What We
Offer
What Our
Competition
Offers
Attributes of our Culture
LEAD. DRIVE. GROW.
▪ Management Training Program
▪ Entry-level position with a 100% promote-from-within career path
▪ Comprehensive Development Program:• Customer Service Skills
• Sales & Business Development
• Financial Analysis
• Management Skills
• Fleet Control and Maintenance
• Entrepreneurship
Leaders Are Grown
What We “Sell” – Management Trainee
▪ Opportunity
• Career advancement is quick and personal
• Skill development (training) occurs regularly
▪ Culture
• Fun and friendly –teamwork rules
• Open and transparent
• Support from peers
What we look for – Management Trainee
Core Competencies
▪ Empathy / Customer Service
▪ Leadership Ability
▪ Sales / Persuasive
▪ Work Ethic/Results Driven
▪ Flexibility
▪ Communications
Talent Life Cycle
▪ Align development strategy with employee value proposition
▪ Select a plan that’s sustainable
▪ New Hire Training
• Onboarding-Get it Right!
• Structured plan post onboarding
▪ Management Skills Development
Best Practices for Talent Development
46
Employee Development Philosophy
Classroom
Coaching & Mentoring
On the Job70%
20%
10%
48
The Real Objective… Performance
Measure and Motivate
▪ Friendly competition
▪ Matrix of multiple performance measures
▪ Transparency to the process
▪ Bottom-line focus
▪ Business impact
The Secret Sauce?
▪ Remain relevant to your audience
▪ Culture and people development
▪ Structure and support
▪ Consistent execution
All with continued flexibility and
adaptability to go the distance!
Balancing Your Program with Innovation
What is my role at World Travel?
It’s tough to make predictions, especially about the future!
~ Yogi Berra
If “Plan A” doesn’t work. Stay cool. The alphabet has 25 more letters!
Innovation is the ability to “think and do” differently to find new solutions to present or future challenges.
Innovation is two-fold:• Creating something new entirely from scratch• Re-imagining / re-purposing existing products to make
them better
What is Innovation?
Voice Response Cryptocurrency
ChatbotsBlockchain
Internet of Things
Industry Change
* Results compiled from attendees at GBTA 2018
Content Convenience
SMS Text / Chat Services
Real-time Chatbots
WorldPortals
WorldMobile
Where are my Travelers?
Device Agnostic
Globally Accessible
Desk-to-Device
Communications
3 Innovation Objectives
The World of Chatbots
Accessible from any device for users with active travel profiles at World Travel
Allows travelers and those who manage corporate travel features like those listed below:
• Pre-Trip Planning / Pricing• Reservation Management • Policy Management • Trip Approvals• Disruption Events
Real-time Chatbots
Actual Chatbot Booking Request
WorldPortalsRevolutionizing how travelers see and interact with your
travel program.
Add / Edit / Delete
Content
You control content
Share links / videos
docs w/travelers
Secure
Access
Global Traveler
Centric
Library of plug-in
widgets / KPIs
Wor
ldPo
rtal
s Ill
ustr
atio
ns
Amazon Alexa – 24/7 Access to your World Travel
Sample Script
Travel Manager: Alexa, ask World Travel where are my travelers today"Alexa: Your travelers are in ten locations”
Travel Manager: Alexa, who is in London?Alexa: There are two travelers in London. The travelers are Rock Blanco and Liz Mandarino“
Travel Manager: Alexa, do I have any trips that need approval?Alexa: You have two trips that require approval. Would you like me to list them?
• Where are my travelers?
• Risk Management
• Travel Spend Queries
• Trip Approvals
• General Information
I n n o v a t i o n R o a d m a p - P r o d u c t I n n o v a t i o n s E s t i m a t e d 1 s t P e a k S c h e d u l e
Where are my Travelers? (Q418)
More intuitive, interactive way to locate
travelers, see real-time flight status, and
view current travel advisories.
WorldPortals ™ (Q418-Q119)
Going beyond travel-specific content. Soon
you will be able to design your own
interface to meet your program needs.
Alexa Voice Integration (Q418 – Q119)
Easily initiate requests for duty-of-care, risk
management, traveler tracking, and
many other data sources.
Chatbots (Q42018)
Streamlining methods of communication
while introducing AI to your travel program.
Thank You
Lunch 12:00 – 1:00pm
Travel Tradeshow 12:00 – 2:30pm
1:00 pm
Breakout Session 1
Understanding GDPR with
Amadeus(Conference Level)
Enhancing the Traveler
Experience in Today's Changing
Workplace(Conference Level)
Getting to an A+ Hotel Program
with TRIPBAM(Conference Level)
1:40 pm
Breakout Session 2
Understanding GDPR with
Amadeus(Conference Level)
Enhancing the Traveler
Experience in Today's Changing
Workplace(Conference Level)
Getting to an A+ Hotel Program
with TRIPBAM(Conference Level)
Workplace Generational Dynamics
Matt BeaudreauCertified Keynote Speaker
The Center for Generational Kinetics
matt@genhq.com
Workplace Generational Dynamics
Check the event app to see if you have won any prizes
Airfare and Technology Prizes
Vendor Prize Air Canada 2 roundtrip airline tickets in economy class from the US to Canada
Alaska Airlines 2 economy class tickets
Alaska Airlines 2 economy class tickets
British Airways 2 business class tickets from any British Airways North American gateway to London
Cvent Complimentary mobile app
Emirates 2 RT economy class tickets to Dubai/Malpensa, Italy or Athens, Greece
Eva Airways Corp. 1 set of economy tickets
JetBlue 1 set of airline tickets
JetBlue 1 set of airline tickets
Airfare and Technology Prizes
Vendor Prize
Scandinavian Airlines 1 roundtrip airline ticket from any of SAS US gateways to either Oslo, Copenhagen or Stockhom.
Singapore Airlines 1 set of economy class tickets for travel between New York and Singapore
SkyTeam 1 set of economy class tickets - you select the airline from one of 8 SkyTeam Members.
Turkish Airlines1 business class ticket from any Turkish Airlines USA Gateway to any gateways within Turkey
United Airlines 2 roundtrip tickets in economy class for travel in US48/Canada/Mexico/Centarl America
United Airlines 2 roundtrip tickets in economy class for travel in US48/Canada/Mexico/Central America
Grand Prizes
South Africa Trip 1
Two roundtrip economy airline tickets courteously of South African Airways from New York or Washington DC to Johannesburg or Cape Town South Africa
Two night stay at the DoubleTree by Hilton Cape Town Upper Eastside
South Africa Trip 2
Two roundtrip economy airline tickets courteously of South African Airways from New York or Washington DC to Johannesburg or Cape Town South Africa
Two night stay at the DoubleTree by Hilton Cape Town Upper Eastside
Grand Prizes
American Airlines 2 business class tickets from all points on American Airlines
United Airlines 2 roundtrip tickets in first/business class for travel to Europe/Canada/Caribbean/Mexico/Central America/America/Hawaii
SAVE THE DATE!
October 4, 2019