Post on 26-Mar-2015
transcript
WELCOME TO BUSINESS ADVANCED 1
GRADING CRITERIA BUSINESS ADVANCED
•Mid-Term exam 20%
•Oral participation 30%
•Final exam 20%
•Oral participation 30%___________________
GLOBAL GRADE
•Your participation in class will be extremely vital as the lessons are founded in your talking
EXAM
COMMUNICATION Within companies, communication falls into two areas. There is the communication of information and technical knowledge needed to do the job at hand.
Here, paper-based communication is being replaced by the company intranet, with internal websites only accessible by employees.
Some very large companies are appointing knowledge officers to exploit the informationin a company to the full and communicate it effectively to those who needed (However,in these times there are always information hoarders who keep information for themselves).
DISCUSSION
What makes a good communicator?
Any other factors you can think of?
What forms of written and spoken communication do you use most?
What problems can people have with them and how can they be prevented?
•Fluency in the language
•An extensive vocabulary
•Being a good listener
•Physical appearance
•A sense of humor
•Grammatical accuracy
•Not being afraid of making mistakes
•An awareness in body language
VOCABULARY
WORD MEANINGSuccinct
Hesitant
Rambling
Articulate
Coherent
Persuasive
Extrovert
Responsive
Clear and easy to understand
Concise
Good at influencing people
Reluctant to speak
Outgoing
Talking in a confused way
Reacting in a positive way
Able to express ideas well
P. 7
•Why is that?
•Why is sometimes so difficult to convey a message?
Do you know what is the communication cycle?
P. 9
Many times are severe failures
in communication
THE COMMUNICATION CYCLE
SENDERFormulates
the message
ENCODEHow to transmit
the message
SENDHow you are passing the message to others
RECEIVERWho is getting the message
DECODETo understand &
evaluate the message
FEEDBACKReturning
the message
FAILURES IN COMMUNICATION
I heard on the grapevine that the boss will be fired!
To pass the latest information,to gossip
Let’s get straight to the point…we have to redesign the production line!
To tell the most important
To put you in a nutshell, the contract has to be remade.
To tell the issue quickly
Let me put you in the picture, our sales have dropped
dramatically!
To tell the latest news.
I think I got the wrong end of the stick, you said 1000 units
or 10, thousand
Misunderstood the information
People, we have to be on the same wavelength
to understand the procedures!
To share the same or similar opinions
I can’t make head or tail of this diagram!
Confused
Please, you’re talking at cross purposes here!
The information is being misunderstood.
He’s beating about the bushes again to say something so simple!
To delay at telling things
I’m sorry I think we got our wires crossed,
do you want to talk to the supervisor or the manager?
To confuse the information
listening