WHAT ARE THE KEY ISSUES WITH

e- commerce and m-commerce

?

CHAPTER: 14

E- COMMERCE

is usage of website to transact the sale of product and services online .

M-COMMERCE is usage of mobile to transact the

sale of products and services online .

TWO TYPES OF COMPANIES IN E -

COMMERCE

Pure Click Companies are the one who have launched websites without any previous existence as a firm.

Brick &Click Companies are the ones are the ones who have added an online site for e- commerce.

KEY ISSUES OF

E- COMMERCE & M- COMMERCE

CUSTOMER SERVICE NEEDS SPECIAL ATTENTION !

CUSTOMER’S INTERACTION WITH THE WEBSITE SHOULD BE A

PLEASURABLE EXPERIENCE.

PRODUCT/SERVICE DELIVERY

ONLINE SECURITY AND PRIVACY

SITES SHOULD PROVIDE ALL POSSIBLE INFORMATION

CRITICLLY IMPORTANT FOR

B2B ( BUISINESS to BUSINESS)

E-COMMERCE

SUCH AS Alibaba.com

DISCLAIMERCreated by

Khushi Sahu,

IIT BHU,during an internship by

Prof. Sameer Mathur, IIM Lucknow.

www.IIMinternship.com