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2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
What millennials want from work How to Maximize Engagement in
Today’s Workforce
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Born 1980-2000
research includes
25,000 millennials and 29,000 older
professional, managerial, and executive staff
from 22 countries
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Entitled
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
BORING NOT BORING
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
27% 21% 21%
16% 14% 25% 24%
18% 16% 11% 0
102030405060708090
100
Admin Professional SeniorProfessional or
Manager
Middle Manager Senior Manager
Millennials - Percent Agree Older Staff - Percent Agree
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
56% 58%
29% 0
102030405060708090
100
I enjoy it. It will help me fulfill mycareer plans.
It will allow me to make alot of money.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
11%
56%
33% 8 hours9 hours10+ hours
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
volunteer to do things for their teams
82% volunteer to do things for their teams.
88% help others on their teams with their
responsibilities.
78% go beyond job responsibilities to
assist team members.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Reduce routine work Explain how a task will help their development Communication coaching
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Needy
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
91% 85%
0102030405060708090
100
Parents should be involved in interviews. Parents should receive a copy of theirchild's offer letter.
percent DISAGREE
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
23% 26% 34%
17%
54%
28%
13% 4% 0
10
20
30
40
50
60
70
80
90
100
monthly or morefrequently
quarterly twice a year annually
get feedback want feedback
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
AUTONOMY
CONTROL
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Don’t let parents get too involved Provide frequent feedback Provide more autonomy
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
want to Do good
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
94% 88% 99%
0102030405060708090
100
Make the world a betterplace
Being involved incommunity and charity
efforts
Compensation
at least somewhat important
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
94% 88% 99%
0102030405060708090
100
Make the world a betterplace
Being involved incommunity and charity
efforts
Compensation
at least somewhat important
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
94% 88% 99%
14% 6% 43%
0102030405060708090
100
Make the world a betterplace
Being involved in communityand charity efforts
Compensation
at least somewhat important extremely important
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Source: Cagle Cartoons
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Be a socially responsible organization Pay Millennials appropriately Doing good doesn’t compensate for lower pay
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Too much
technology
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Millennials’ first choice of
communication
Lower Level
Colleagues
Same Level
Colleagues
Higher Level
Colleagues
Face-to-face 78% 79% 75%
Phone 7% 5% 6%
E-mail 9% 5% 16%
IM 6% 10% 3%
Text 0% 0% 0%
Social networking site 0% 0% 0%
Video chat 0% 0% 0%
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
92% want their performance feedback delivered face-to-face
95% want to discuss their career plans and performance face-to-face
79% prefer to discuss their compensation face-to-face
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Help them avoid the drudgery Communicate face-to-face Opportunity to develop a community
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
disloyal and
uncommitted
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
69% are satisfied with their job.
76% say they like working for their current organization.
49% say they would be happy to spend the rest of their career with their current organization.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Reduce overload Improve management & leadership Pay appropriately
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
Friends &
Mentors
Team
Boss
Interesting
Meaningful
Balanced
Feedback &
Communication
Development
Pay
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.
In case you're worried about what's going
to become of the younger generation,
it's going to grow up and start worrying
about the younger generation.
- Roger Allen
2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved. 2016 Jennifer J. Deal, Center for Creative Leadership ©. All rights reserved.