Which benefit is the customer claiming?

transcript

Which benefitis the customer

claiming?

PensionCredit

The Work Programme – Opportunity Selection Tool

Superseded by later version

Is the customer a *JSA Ex-IB

customer?

YES(Click)

NO(Click)

*A JSA customer who has previously received incapacity benefits.

Use Opportunity:

WP JSA Ex-IB

Eligibility: JSA customers who have previously received incapacity benefits and who have undertaken 3 months Pre-WP activity .

WP Entry: Required entry from 3 months.

Is the customer a JSA *NEET

customer?

YES(Click)

NO(Click)

*JSA customers aged 18 who were Not in

Employment, Education or Training (NEET) for a 6

month period directly prior to or become NEET during

their current claims to benefit.

Use Opportunity:

WP JSA NEET

Eligibility: JSA customers aged 18 who were Not inEmployment, Education or Training (NEET) for a 6 monthperiod directly prior to or become NEET during their currentclaims to JSA and who have undertaken 3 months Pre-WP activity.

WP Entry: Required entry from 3 months.

Is the customer an 18 year old who previously

claimed JSA (IB)when 16

or 17 years old?

YES(Click)

NO(Click)

Use Opportunity:

WP JSA NEET

Eligibility: 18 year olds who claimed (Income Based) JSA as a 16 or 17 year old and who have undertaken 3 months Pre-WP activity. WP Entry: Required entry from 3 months.

Is the customer a JSA *Repeater?

YES(Click)

NO(Click)

*A JSA customer who has previously claimed benefit for 22 out of 24 months.

Use Opportunity:

WP JSA Claiming 22 of 24Mths

Eligibility: JSA customers who had previously claimed benefit for 22 out of the last 24 months and have undertaken3 months Pre-WP activity. WP Entry: Required entry from 3 months.

Is the customer 18-24 years old?

YES(Click)

NOThey are 25+

(Click)

Is the customer entering the WP

as an 18-24 *earlyaccess customer?

YES(Click)

NO(Click)

*A JSA 18-24 customer who has undertaken at least 3 months (but no more than 9 months) Pre-WP activity and has opted to enter the WP early due to the customer being one of the following:an ex-offender or offender, a disabled person; a

person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces

personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of)

presents a significant barrier to employment.

Use Opportunity:

WP JSA Early Access

Eligibility: JSA 18-24 year old customers who have opted to enter the WP early (before their age related, NEET, ‘Repeater’ or JSA Ex-IB status) due to the customer being one of the following: an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/ alcohol dependency (including a history of) presents a significant barrier to employment.

WP Entry: Optional entry from 3 months (up to no more than 9 months).

Use Opportunity:

WP JSA 18-24

Eligibility: JSA customers aged 18-24 who have undertaken 9 months Pre-WP activity. WP Entry: Required entry from 9 months.

Is the customer entering the WPas an 25+ *early

access customer?

YES(Click)

NO(Click)

*A JSA 25+ customer who has undertaken at least 3 months (but no more than 12 months) Pre-WP

activity and has opted to enter the WP early due to the customer being one of the following:

an ex-offender or offender, a disabled person; a person with mild to moderate mental health issues;

a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces

personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of)

presents a significant barrier to employment.

Use Opportunity:

WP JSA Early Access

Eligibility: JSA customers over 25 years old who have opted to enter the WP early (before their age related, ‘Repeater’ or JSA Ex-IB status) due to the customer being one of the following: an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/ alcohol dependency (including a history of) presents a significant barrier to employment.

WP Entry: Optional entry from 3 months (up to no more than 12 months).

Use Opportunity:

WP JSA 25+

Eligibility: JSA customers aged 25+ who have undertaken 12 months Pre-WP activity. WP Entry: Required entry from 12 months.

On what basis is thecustomer claiming

Income Related

ESA(Click)

Credits Only

ESA(Click)

Contributory Based

ESA(Click)

Which group has theWork Capability

Assessment placed the customer in?

WRAG(Work Related Activity Group)

(Click)

SupportGroup

(Click)

What prognosis hasthe customer been given?

3 or 6 Month

(Click)

12 Month +

(Click)

Is the customer a *Stock ESA

customer?

YES(Click)

NO(Click)

*Where the date of an ESA customer’s initial WCA

decision was prior to the end date for referrals to

Pathways to work.

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Stock

Eligibility: Stock ESA WRAG customers (Where the date of their initial WCA decision was prior to the end date for referrals to Pathways to Work) who receive Income Related (IR) ESA, have been given a prognosis of either 3 or 6 months and have opted to enter the WP.

WP Entry: Optional entry from WCA result.

Is the customer an *ESA Ex-IB

customer?

YES(Click)

NO(Click)

*An ESA customer who has previously received

incapacity benefits.

Is the customer an ESA Lone Parent with a youngest child

under the age of 5 OR a Full-Time

Carer?

YES(Click)

NO(Click)

Use Opportunity: WP ESA (IR) WRAG 3/6Mth Voluntary ExIB

Eligibility: ESA Income Related (IR) WRAG customers who;have previously received incapacity benefits, are Lone Parents with a youngest child under the age of 5 OR are full-time carers and been given a prognosis of either 3 or 6 months and have opted to enter the WP. WP Entry: Optional entry from WCA result.

Use Opportunity: WP ESA (IR) WRAG 3/6Mth Mandatory ExIB

Eligibility: ESA Income Related (IR) WRAG customers who;have previously received incapacity benefits and been given a prognosis of either 3 or 6 months.

WP Entry: Customers with a 3 month prognosis are required to enter the WP from their WCA result whilst customers given a6 month prognosis have optional entry from WCA result,however are required to enter the WP from 3 months after theirWCA result.

Carer?

YES(Click)

NO(Click)

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Voluntary

Eligibility: ESA Income Related (IR) WRAG customers who are Lone Parents with a youngest child under the age of 5 ORare full-time carers and been given a prognosis of either 3 or 6 months and have opted to enter the WP.

Use Opportunity:

WP ESA (IR) WRAG 3/6Mth Mandatory

Eligibility: ESA Income Related (IR) WRAG customers who;have been given a prognosis of either 3 or 6 months. WP Entry: Customers with a 3 month prognosis are required to enter the WP from their WCA result whilst customers given a6 month prognosis have optional entry from WCA result,however are required to enter the WP from 3 months after theirWCA result.

Carer?

YES(Click)

NO(Click)

Use Opportunity:

WP ESA (IR) WRAG 12Mth Voluntary

Eligibility: ESA Income Related (IR) WRAG customers who are Lone Parents with a youngest child under the age of 5 ORare full-time carers and been given a prognosis of 12 months and have opted to enter the WP.

Use Opportunity:

WP ESA (IR) WRAG 12Mth Mandatory

Eligibility: ESA Income Related (IR) WRAG customers whohave been given a prognosis of 12 months and have opted toenter the WP.

customer?

YES(Click)

NO(Click)

Use Opportunity:

WP ESA (IR) Support Group

Eligibility: ESA Income Related (IR) Support Group customers who have opted to enter the WP.

Use Opportunity:

WP ESA (IR) Support Group ExIB

Eligibility: ESA Income Related (IR) Support Group customers who have previously received incapacity benefitsand have opted to enter the WP.

Which group has theWork Capability

Assessment placed the customer in?

WRAG(Work Related Activity Group)

(Click)

SupportGroup

(Click)

Carer?

YES(Click)

NO(Click)

Use Opportunity:

WP ESA (c) WRAG Voluntary

Eligibility: ESA contributory based (c) WRAG customers who are Lone Parents with a youngest child under the age of 5 ORare full-time carers who have opted to enter the WP.

Use Opportunity:

WP ESA (c) WRAG Mandatory

Eligibility: ESA contributory based (c) WRAG customers who have opted to enter the WP.

customer?

YES(Click)

NO(Click)

Use Opportunity:

WP ESA (c) Support Group

Eligibility: ESA contributory based (c) Support Group customers who have opted to enter the WP.

Use Opportunity:

WP ESA (c) Support Group ExIB

Eligibility: ESA contributory based (c) Support Group customers who have previously received incapacity benefitsand have opted to enter the WP.

Use Opportunity:

WP ESA Credit Only

Eligibility: ESA Credit Only customers who have opted to enter the WP.

Use Opportunity:

WP IB and IS Volunteers

Eligibility: Current Incapacity Benefit (IB) customers in England Only who have opted to enter the WP.

WP Entry: Optional entry.

Use Opportunity:

WP IB and IS Volunteers

Eligibility: Current Income Support (IS) customers in England Only who have opted to enter the WP.

WP Entry: Optional entry from benefit entitlement.

Does the customer have health conditions?

YES(Click)

NO(Click)

Use Opportunity:

WP Pension Credit

Eligibility: Pension Credit customers who have opted to enter the WP.

WP Entry: Optional entry from 12 moths (claiming benefits).

Use Opportunity:

WP Pension Credit – Health Issues

Eligibility: Pension Credit customers who have health issueswho have opted to enter the WP.

WP Entry: Optional entry from benefit entitlement.

Which benefit is the customer claiming?

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